Comdial DXP Plus Series, Руководство пользователя

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2.2 The Current Call Window
The Current Call window shows the status of the call currently in progress at the PC Attendant console.
When you are on a call or are receiving a call, the Current Call window displays the following
information:
•
current call description and status (e.g. Line 1 Ringing),
•
line greeting or intercom name,
•
dialed digits or call in transfer,
•
menu selectable options for the current call (such as Transfer, Park and Release). You may use these
options instead of the keys for these features by positioning the cursor on the feature you desire
(Transfer, for example) and pressing Enter to execute,
•
number of text messages set for a station (when that station is on an intercom call).
If there is no call in progress, the Current Call window displays the status of the call highlighted in the
Pending Calls window (a call on hold, for example). If you move the cursor up or down in the Pending
Calls window, the Current Call window changes to reflect the highlighted selection in the Pending Calls
window.
2.3 The Pending Calls Window
The Pending Calls window shows the status of up to eight calls that are either ringing, holding, recalling,
or currently connected to the PC Attendant station. Additional calls will not display in the Pending Calls
window until one of the first eight calls is serviced. The pending call count at the top of the window
shows the total number of pending calls waiting to be serviced.
When one or more calls are ringing at the PC Attendant station, a flashing arrow will appear to the right
of the call that is audibly ringing (the highest- priority call). This is the call that will connect to the PC
Attendant station when the Answer key is pressed. If you prefer to answer one of the other
(lower-priority) calls ringing at your station, simply move the cursor in the Pending Calls window to
highlight the call you want to answer and press Enter.
When one or more calls are holding at the PC Attendant station, an asterisk (
*
) will be displayed next to
the last call placed on hold. This is the call that will connect to the PC Attendant station when the Tap
key is pressed. If you prefer to answer another held call (one with no asterisk next to it), simply move the
cursor in the Pending Calls window to highlight the held call you want to answer and press Enter.
GCA 70-230 PC Attendant's Console User's Guide
14 Handling Calls