Comdial DXP Plus Series, Руководство пользователя

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M
Make Set Busy.........................................................1–6
Make Your Telephone Busy ...................................4–4
Management Info. ................................................... 5-1
Management Information System Reporting..........1–5
Manual Answer Mode .............................................1–7
Message Window ....................................................3–9
Messages, Understanding the............................... 3–19
MIS Reporting .........................................................1–5
Monitoring the Agents ............................................4–8
Mouse and Keyboard, Using...................................2–1
Mouse, Using QuickQ With a ................................A–1
N
Night-to-Day Mode, Automatic ..............................1–7
O
Operating As A Supervisor .....................................4–6
Operating As An Agent...........................................4–3
Operating The QuickQ System ...............................4–1
Organizing The Call Center Staff ...........................1–3
Overflow Group ......................................................1–8
Overflow Threshold ................................................1–8
P
Performing Initial Sign In .......................................3–2
Performing the Group Programming ................... 3–13
Preparing System Layout / Worksheets ..................3–2
Preparing The Group Layout / Worksheet ........... 3–14
Priority Call Handling .............................................1–8
Programming Group Levels ................................. 3–13
Programming QuickQ ............................................ 3–1
Programming The System Level Configuration .....3–2
R
Re-size Edges .........................................................A–2
Real Time Parameters, Selecting The .....................5–2
Recording And Playing Back
The Announcement Message .............................4–7
Redirect Threshold ..................................................1–8
Report, Selecting The Main Report Screens ...........5–5
Reports, Viewing the Real Time .............................5–1
Reporting, MIS ........................................................1–5
Reports, Selecting Current ......................................5–5
Reports, Selecting The Historical............................5–4
Reports, Selecting The Real Time...........................5–1
Reports, Viewing Typical MIS ...............................5–7
Requesting Help ......................................................4–4
Reviewing The Programming Roadmap..............A–11
S
Scroll Bar................................................................A–2
Selecting Current Reports .......................................5–5
Selecting Historical Reports....................................5–4
Selecting QuickQ MIS Reports...............................5–7
Selecting The Main Report Screens........................5–5
Selecting The Real Time Parameters ......................5–2
Selecting The Real Time Report .............................5–1
Setting Announcement Titles..................................3–9
Setting the Company Name ....................................3–5
Setting the Intergroup Overflow .............................3–8
Setting the Time and Date.......................................3–7
Setting Up The System............................................3–5
Sign In, Performing Initial ......................................3–2
Sign In Window ......................................................3–2
Signing In As A Group Supervisor .......................3–14
Stat-Bin, Arranging The........................................3–12
Supervisor Operation ..............................................4–6
Supervisor Sign In Window ....................................3–3
Synchronizing the Clock ......................................... 3-7
System Features.......................................................1–4
System Layout / Worksheet ...................................A–3
System Level Features, Understanding...................1–4
System, Operating The QuickQ ..............................4–1
System, Setting Up The...........................................3–5
System Startup, Understanding...............................3–1
T
Telephone Extensions .............................................1–3
Time and Date, Setting the......................................3–7
Title Bar..................................................................A–2
Transferring Calls In Or Out Of QuickQ ................4–5
U
Understanding
QuickQ ..................................... 1–2
Understanding System Startup................................3–1
Understanding the Messages.................................3–20
Understanding This Guide ......................................1–1
Using QuickQ With a Mouse .................................A–1
Using the Mouse and Keyboard..............................2–1
V
Viewing The Current Call Statistics .......................4–9
Viewing The System Manager
Real Time Report ...............................................5–1
Viewing The Supervisor’s
Real Time Report ...............................................5–3
Viewing Typical MIS Reports ................................5–7
W
Window Graphic in QuickQ ................................. A–2
Worksheet, Group Layout......................................A–5
Worksheet, Preparing System Layout.....................3–2
Worksheet, Preparing The Group Layout .............3–14
Worksheet, System Layout ....................................A–3
Index GCA70-271
I–2