Comdial DXP Plus Series, Руководство пользователя

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Adding Lines To QuickQ
The system divides its add option menu into four catagories. These catagories include the following items:
(1) Line Name—ACD line names can be up to seven characters in length. The names are displayed on the LCD of
the agent’s telephone while that station is logged into the QuickQ system.; otherwise, the DXP line name shows in
the display. QuickQ call reports use the ACD line name while SMDA/SMDR reports use the DXP line name.
(2) Group—This is the ACD group that the system associates with the lines. There are 16 groups available plus an
External Transfer Lines selection (Ex Trans.). The Ex Trans. selection allows the proprietary voice mail system or
an operator to transfer lines to the QuickQ system. Transfers must be to a group intercom associated with a
desired ACD group. To ensure proper operation, you must give the master voice channels access to the group
intercoms being used. The QuickQ system associates particular group intercom numbers with each of the 16 ACD
groups. That association is as shown on the following chart. The system only supports the use of unscreened
transfers.
(3) Subgroup—This catagory usually remains at its default value of LNGP1 unless the site has several line types
(such as WATS FX, Local) and you must differentiate between them.
(4) Line Number—This is the DXP line port. enter it in a four-character format (for example, line 1 = L001).
Use this procedure to add lines to the QuickQ system.
1. Open the technician access level and select the
system-setup option. Either press and hold the
ALT key and press the Y key or highlight system
setup and press the ENTER key. The
system-setup options will open. 2. To select the QuickQ line setup, press the down
arrow key to highlight QuickQ line setup option
and press the ENTER key. The QuickQ line setup
window will open (see Figure 5-6).
Gp 1 Gp 2 Gp 3 Gp 4 Gp5 Gp 6 Gp 7 Gp 8 Gp 9 Gp10 Gp 11 Gp 12 Gp 13 Gp 14 Gp 15 Gp 16
4201 4202 4203 4204 4205 4206 4207 4208 4209 4210 4211 4212 4213 4214 4215 4216
4217 4218 4219 4220 4221 4222 4223 4224 4225 4226 4227 4228 4229 4230 4231 4232
4233 4234 4235 4236 4237 4238 4239 4240 4241 4242 4243 4244 4245 4246 4247 4248
4249 4250 4251 4252 4253 4254 4255 4256 4257 4258 4259 4260 4261 4262 4263 4264
Figure 5-6. Viewing The QuickQ Line Setup Window
Setting Up The Personal Computer IMI66–109, Section Five
Setting Up The Personal Computer 5 – 5