Comdial DXP Plus Series, Руководство пользователя

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Index
A
Abandoned Bin........................................................1–4
Account Code Setup Window .............................. 3–11
Account Codes, Assigning ................................... 3–10
Account Codes ........................................................1–6
Add Agent Window ............................................. 3–17
Agent Features, Describing The..............................1–6
Agent Group Window .......................................... 3–16
Agent Group-Setup, Configuring the................... 3–16
Agent Monitoring ....................................................4–8
Agent Operation ......................................................4–3
Alarm Threshold......................................................1–7
Announcement Messages,
Recording And Playing Back..................................4–7
Announcement Titles, Setting .................................3–9
Answer Bin..............................................................1–4
Answer Time bin Window ................................... 3–12
Answering Automatically .......................................4–3
Answering Manually ...............................................4–3
Appendix A ............................................................A–1
Appendix B.............................................................A–3
Appendix C.............................................................A–5
Appendix D ..........................................................A–11
Appendix E........................................................... A-13
Arranging The Stat-Bins ...................................... 3–12
Assigning Account Codes .................................... 3–10
Automatic Answer Mode ........................................1–7
Automatic Day-to-Night Mode ...............................1–7
Automatic Night-to-Day Mode ...............................1–7
B
Becoming Familiar With Conventions
Used in This Guide.............................................1–1
Busy, Make Your Telephone ..................................4–4
C
Call Center Staff, Organizing The ..........................1–3
Call Handling, Priority ............................................1–8
Call Processor ..........................................................1–3
Call Queuing............................................................1–4
Call Screen Mode ....................................................1–8
Calls Waiting Indication..........................................1–6
Changing The Mode Of Operation .........................4–6
Clicking (Selecting an Item) ..................................A–1
Clock, Synchronizing the ........................................3–7
Close Box ...............................................................A–2
Company Name, Setting The ..................................3–5
Components, Describing The System .....................1–3
Configuring the Agent Group-Setup.................... 3–16
Configuring the Line Group-Setup .......................3–18
Configuring The Group.........................................3–14
D
Day-to-Night Mode, Automatic ..............................1–7
Defaults ...................................................................3–1
Delay Announcements ............................................1–5
Describing
QuickQ Agent Features ..................1–6
Describing
QuickQ Group Features .................1–7
Describing
QuickQ System Features................1–4
Describing The System Components......................1–3
Digital Voice Announcer ........................................1–3
Dragging (Moving a Window)...............................A–1
E
Edit ID and Password Window ...............................3–6
Even Distribution ....................................................1–4
F
Features, Describing The Agent..............................1–6
Features, Describing The Group .............................1–7
Features, Describing The System............................1–4
G
Group 00 System Selection.....................................3–5
Group, Configuration ............................................3–14
Group Features ........................................................1–7
Group Layout / Worksheet.....................................A–5
Group Levels, Programming.................................3–13
Group Setup Window............................................3–15
Group Supervisor, Programming By ....................3–14
H
I
ID and Password......................................................3–3
Intergroup Overflow, Setting the ............................3–8
Intergroup Overflow Window.................................3–8
Introducing The QuickQ System.............................1–1
L
Line Group Window .............................................3–18
Line Group-Setup, Configuring the ......................3–18
List Of System Groups..........................................3–13
Log-in / Log-out ......................................................1–6
Logging In and Out of QuickQ ...............................4–1
GCA70-271 Index
I–1