Comdial DXP Plus Series, Руководство пользователя

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Incoming Calls—Agent Report Definitions
1. Total Calls–ANS
= total incoming calls answered by agent
2. Total Calls–O/G = total outgoing calls placed by agents
3. Answered Calls–DIR = calls answered before announcement
4. Answered Calls–ANNC = calls answered after announcement
Incoming Calls—Line Report Definitions
1. Total I/C
= total incoming calls
2. Incoming Calls–ANS = answered incoming calls
3. Incoming Calls–ABD = abandoned calls dropped by caller or connected
for less than nine seconds
4. Incoming Calls–NIGHT = any calls at night mode (ans, abn, msg)
5. Answered Calls–DIR = calls answered before announcement
6. Answered Calls–ANNC = calls answered after announcement
7. Ans>T = calls answered after programmed alarm threshold
Figure 5-6. Incoming Call Report
GCA70-271 QuickQ Management Information
QuickQ Management Information 5-9