Comdial DXP Plus Series, Руководство пользователя

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N
Night transfer: Transferring incoming calls to a particular station or stations for off-hour answering.
O
On-line help: Help screens that provide information about various features of the PC Attendant console.
Overflow key: Directs incoming calls to an overflow attendant during peak activity. Calls will ring at both stations.
P
Page key: Allows attendant to choose a zone in which a paging announcement will occur. After zone is activated,
announcement can be made.
Park key: Places a call in one of nine park orbits.
Park orbits: Nine system-provided “spaces” where a call can be placed and held until a park-retrieve feature is
engaged (usually from any telephone within the system). Calls placed in park orbit are held there for a specified
period, after which they will recall to the PC Attendant station for service if they are not retrieved.
Pending Calls window: Displays the origin and status of up to eight calls within the system.
Pick key: Performs a directed call pick up.
Prime line: A line designated to a particular telephone and automatically selected when the handset is lifted or when
the Line key is pressed.
Priority call: Determined by the system, a priority call is either an incoming call or a recalling hold, transfer or
parked call that is first in line to be answered at the attendant’s station. It can be identified by the flashing arrow next
to it.
Programming menu: Contains various programming features that can be carried out at the PC Attendant console.
Pull-down menu: Located in the menu bar, these menus can be “pulled down” (using the mouse or the arrow and
Enter keys) to access options and features.
R
Recall: A call that returns to the PC Attendant after it has been on hold or in transit (through transfer, conference
transfer, or park orbit) without being answered.
Release key: Disconnects the PC Attendant from the current call.
Retrieve key: Retrieves a call from park orbit.
Ringing line preference: An automatic connection to any outside line ringing at the station when the station handset
is taken off-hook.
S
Screen attributes: The color or brightness characteristics of an item displayed on the screen.
Subdued off-hook voice announce (SOHVA): A private announcement made to a busy party through the handset.
Serial key: Places a call in a series of transfers (to a maximum of three extensions within the system).
Shift/2nd Function key: Accesses a key’s secondary function (e.g. Retrieve is the secondary function on the Park
key) when held down during key selection.
Silent key: Silences currently ringing call.
Speed dial: Autodialing using the speed dial feature. Speed dialing can be station calls (personal and accessed by
only one specific user) or system calls (numbers used and accessed by anyone in the system).
Split key: Allows attendant to alternate between a current call and the last call placed on hold. When one of the calls
is activated, the other is automatically placed on hold.
Start-up disk: A computer floppy disk that contains the information necessary for the PC Attendant to operate.
Status indicators: Found at the bottom of the screen, they tell whether a feature is active.
PC Attendant's Console User's Guide GCA70-230
Glossary 71