Vodavi Starplus Triad-S, Manual

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Uniform Call Distribution 4-35
Chapter 4 - Call Distribution - ACD/UCD
4. Press the ALTERNATE GROUP flexible button
(FLASH 60, Button #2)
.
5. Enter another UCD Group number to designate the Alternate UCD Group.
6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
To delete an Alternate UCD Group:
1. Press [#].
2. Then press the HOLD button.
Incoming CO Direct Ringing
Description
CO Lines can be programmed to ring directly into a UCD group. When all agents are busy and
RAN is enabled, the system answers the caller and presents the Primary Recorded
Announcement automatically.
Message Interval Timer
Description
The UCD Message Interval Timer (MIT) determines the length of time a caller remains in
queue (listening to MOH, if provided) between recorded announcements. The UCD Message
Interval Timer setting is variable from 000 to 600 seconds.
Programming Steps
1. Press the MIT TIMER flexible button (FLASH 61, Button #2) . The following message
displays:
2. Enter a valid number on the dial pad which corresponds to 000-600 seconds.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … UCD Message Interval Timer is set for 60 seconds.
A X X XX A LT E R N AT E G R O U P
# # # #
M E S S AG E I N T E R VA L 000 -6 00
0 6 0
The UCD Ring and Message Interval Timers only apply when RAN ports are
specified. If RAN ports are not specified, incoming callers continue to receive a
ringback tone.