Vodavi Starplus Triad-S, Manual

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Automatic Call Distribution 4-25
Chapter 4 - Call Distribution - ACD/UCD
6. To
delete
a station from being a secondary agent of the ACD group, use the dial pad as
follows:
Enter XXXX 0 (XXXX = flexible station number).
Press HOLD to save the entry. A confirmation tone sounds and the display updates.
7. To view secondary agents in the ACD group, press button #7. (Each depression toggles
through seven agents at a time.)
Secondary Recorded Announcement
Description
A secondary recorded announcement (RAN) may be assigned to the group. This
announcement can be used for follow-up information after the primary messages. It plays
after the Message Interval Timer setting expires.
Programming Steps
1. Press FLASH and dial [60] .
2. Enter the ACD Group number (550-565) on the dial pad.
3. Press HOLD. A confirmation tone sounds and the display updates.
4. Press the SECONDARY RAN flexible button
(FLASH 60, Button #11) . The following
message displays:
5. Enter a valid number (1-8) for the desired RAN Announcement Table or a (#) to remove
the entry.
6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
Supervisor Calls in Queue Status Display
Description
The Supervisor Calls in Queue Status Display feature provides a means for an ACD supervisor
to view the status of their ACD group.
This display is an idle state display that provides an indication to a supervisor that agents in
the group are having problems answering all their calls. The display tells the supervisor how
many calls are in queue, how many agents are logged into the ACD group, and the length of
time that the oldest call has been in queue.
Operation
To activate the supervisor Queue Status display:
Dial the Supervisor Calls in Queue Status Display feature code [577] on the dial pad,
followed by the ACD Group number (550-565) that the supervisor wants to observe.
-or-
Press the preprogrammed flexible button.
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