Vodavi Starplus Triad-S, Manual

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Automatic Call Distribution 4-19
Chapter 4 - Call Distribution - ACD/UCD
Programming Steps
The PC/ACD Port Baud Rate is programmed using
Flash 15
baud rate assignments (refer to
“Baud Rate Assignments” on page 2-17 . The LCD displays the current baud rate based on which
Port number is assigned to the ACD SMDR Port number. The following message displays:
DEFAULT … PC/ACD baud rate is set to 9600.
PC/ACD Interface Trace
Description
The PC/ACD Interface Trace feature is available with optional software. The PC/ACD Interface
Trace provides a series of events trace output which is compatible with the Discovery ACD
reporting package.
Programming Steps
1. Press the DISABLE/ENABLE flexible button (FLASH 63, Button #1) . The following
message displays:
2. Press the ENABLE/DISABLE flexible button.
LED On = YES (Enabled)
LED Off = NO (Disabled)
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … ACD Event Trace is disabled (NO).
PC/ACD Trace Port Assignment
Programming Steps
1. Press the TRACE PORT ASSIGNMENT flexible button (FLASH 63, Button #2) to determine
which port to use for the PC/ACD Interface Trace.
2. Enter a valid number for the PC/ACD Event Trace Port number:
[1] = Port #1 (RS-232-C port on optional MISU)
[2] = Port #2 (RS-232-C port on optional MISU)
The LCD displays the current baud rate based on which Port number is assigned to the
ACD SMDR Port number (default is Port #1).
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
P O R T B AU D
1 9 6 0 0
AC D _ E V T _ T R AC E I / O B AU D
N O 1 9 6 0 0
AC D _ E V T _ T R AC E I / O B AU D
N O 1 9 6 0 0