Vodavi Starplus Triad-S, Manual

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Uniform Call Distribution 4-39
Chapter 4 - Call Distribution - ACD/UCD
Overflow Timer
Description
The UCD Overflow Timer determines the length of time a caller remains in queue for a UCD
group. When the timer expires, the caller is routed to the designated overflow station.
The timer starts when an incoming call is answered and presented to the first recorded
announcement. Transferred CO callers overflow at the expiration of the Overflow Timer. The
UCD Overflow Timer setting is variable from 000–600 seconds.
Programming Steps
1. Press the OVERFLOW TIMER flexible button (FLASH 61, Button #3) . The following
message displays:
2. Enter a valid number on the dial pad which corresponds to 000-600 seconds.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … UCD Overflow Timer is set for 60 seconds.
Primary Agent Assignments
Description
The Primary Agent Assignment feature allows the stations serving as primary agents to be
entered into the UCD group. Up to 8 UCD Agents can be entered into a Group.
Programming Steps
1. Press FLASH and dial [60] .
2. Enter the fixed or flexible group number (550-557) on the dial pad.
3. Press HOLD.
4. Press the PRIMARY AGENT flexible button
(FLASH 60, Button #7) . The following message
displays:
5. To add a station as a primary agent of the UCD group, use the dial pad as follows:
Enter XXXX 1 (XXXX = flexible station number).
Press the HOLD button.
6. To
delete
a primary agent from the UCD group, use the dial pad as follows:
Enter XXXX 0 (XXXX = flexible station number).
Press HOLD to save the entry. A confirmation tone sounds and the display updates.
7. To view primary agents in the UCD group, press button #7. (Each depression toggles
through seven agents at a time.)
O V E R F LOW 000 -6 00
0 6 0
A X X XX PR I M AR Y AG E N T S
E N D