Vodavi Starplus Triad-S, Manual

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Automatic Call Distribution 4-15
Chapter 4 - Call Distribution - ACD/UCD
Guaranteed Message Timer
Description
The Guaranteed Message Timer setting specifies how long a call rings before it is answered
by Guaranteed Message RAN when the Guaranteed Message RAN feature is added to an ACD
Group.
The Guaranteed Message Timer setting is variable from 000-300 seconds.
Programming Steps
1. Press the GUARANTEED MESSAGE TIMER flexible button (FLASH 61, Button #7) . The
following message displays:
2. Enter a valid number on the dial pad which corresponds to 000-300 seconds.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … Guaranteed Message Timer is set for 5 seconds.
Incoming CO Direct Ringing
Description
CO Lines can be programmed to ring directly into an ACD group. When all agents are busy
and RAN is enabled, the system answers the caller and presents the Primary RAN
announcement automatically.
Message Interval Timer
Description
The ACD message interval timer (MIT) determines the length of time a caller remains in
queue (listening to MOH, if provided) between recorded announcements. The ACD message
interval timer setting is variable from 000-600 seconds.
Programming Steps
1. Press the MIT TIMER flexible button (FLASH 61, Button #2) . The following displays:
2. Enter a valid number on the dial pad which corresponds to 000-600 seconds.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … ACD Message Interval Timer is set for 60 seconds.
G UA R AN T E E D MS G 000 -3 00
0 0 5
M E S S AG E IN T E R VAL 000 -6 00
0 6 0
The ACD Ring and Message Interval timers only apply when RAN ports are
specified. If RAN ports are not specified, incoming callers continue to receive a
ringback tone.