Vodavi Starplus Triad-S, Manual

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4-16 Automatic Call Distribution
Chapter 4 - Call Distribution - ACD/UCD
No-Answer Recall Timer
Description
If a call routed to a station via ACD is not answered by the ACD Agent/Station before the
No-Answer Recall timer expires, the call is returned to ACD Queue with the highest priority.
The station that failed to answer the ringing ACD call is also placed into an out-of-service
(OOS) state.
The ACD No-Answer Timer setting is variable from 000–300 seconds.
Programming Steps
1. Press the NO-ANSWER RECALL TIMER flexible button (FLASH 61, Button #5) . The
following message displays:
2. Enter a valid number on the dial pad which corresponds to 000-300 seconds.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … ACD No-Answer Timer is at 000 (disabled).
Conditions
»
If your phone is taken out of service three times consecutively, the agent must manually
put themselves back into an available status. (Refer to
“ACD/UCD Available/Unavailable”
on page 4-5 .)
No-Answer Retry Timer
Description
When the No-Answer Retry timer expires, a station that failed to answer the ringing ACD call
is placed into an out-of-service (OOS) state.
The station that was taken out-of-service is placed back in service if the agent presses their
available flexible button or dials the available flexible code. The agent is placed back in
service if the No-Answer Retry timer expires. If the agent does not answer their next ACD call,
they are again taken out-of-service. This cycle continues until the station answers calls, logs
out, or goes unavailable.
The ACD No-Answer Retry Timer setting is variable from 000–999 seconds.
Programming Steps
1. Press the NO-ANSWER RETRY TIMER flexible button (FLASH 61, Button #6) . The
following message displays:
2. Enter a valid number on the dial pad which corresponds to 000-999 seconds.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
N O - A N S RE C A LL 000 -3 00
0 0 0
N O- AN S W E R R E T RY 000 -9 99
3 0 0