Vodavi Starplus Triad-S, Manual

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Automatic Call Distribution 4-11
Chapter 4 - Call Distribution - ACD/UCD
The Agent enters their unique Agent ID code (0000-9999). The Login flexible button LED
is lit steady. A confirmation tone sounds and the agent is logged onto the ACD Group.
The ON/OFF LED extinguishes if the agent started the sequence in the handsfree
mode.
The ACD Agent Login LED only lights for the ACD group that is assigned to that
button.
To log out of an ACD Secondary Group:
Dial the Agent Logout feature code [581] on the dial pad,
-or-
Press a preprogrammed Logout flexible button. The Login flexible button LED
extinguishes.
Conditions
»
If a member is assigned to a specific ACD group and uses the login-logout codes to enter
and exit an ACD group, other than their assigned group, the database is changed to
reflect the different group.
»
If an agent logs into an ACD group from a station that is logged into another ACD group,
the station is automatically removed from the previous ACD group.
»
An agent may log out while in wrap-up, or unavailable.
»
An agent logging in is placed in wrap-up mode before receiving an ACD call.
»
The Triad-S Digital System does not verify agent’s ID codes, other than requiring entry of
four digits.
»
An Agent may not log in to the same group as a primary and secondary member.
»
If you have a Login flexible button on your phone, then you do not need a Logout flexible
button. The Login button acts as a toggle.
Agent Recall
Description
The ACD Agent Recall allows/disallows calls that have been transferred from an ACD Agent to
recall the Agent.
Programming Steps
1. Press ACD AGENT RECALL button (FLASH 06, Button #12) . The following displays:
2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature.
[0] = Disabled
[1] = Enabled
3. Press HOLD to save the entry. A confirmation tone sounds.
DEFAULT … ACD Agent Recall is disabled.
AC D AG E N T R E C A LL 0-1
D I S A B LE D