Vodavi Starplus Triad-S, Manual

Page: 356 / 512

4-32 Automatic Call Distribution
Chapter 4 - Call Distribution - ACD/UCD
4. Press the ZAP TONE flexible button (
Button #16)
. The following message displays:
5. Enter a 0 or 1on the dial pad to enable/disable this feature.
[0] = Disable feature
[1] = Enable feature
6. Press HOLD to save the entry. A confirmation tone sounds.
DEFAULT … Zap Tone is disabled.
Conditions
»
Only one station at a time can be programmed when using a flexible station number.
»
When in Flash 51 programming, if you press HOLD without specifying a flexible number
to be programmed, you will get the station that is in port/station 100.
Initialize ACD Group Parameters
Description
ACD Group Parameters may be initialized to set all data fields to their original, default values.
AC D ZA P TO N E 0-1
D I S A B LE D
Table 4-3: ACD Group Defaults
Program
Code
Flexible
Button
Features
Default Value
(after initialization)
FLASH 60 ACD GROUPS 550-565
1 Group Name None
2 Alternate Group None
3 Overflow Station None
4 Supervisor None
5 CIQ Threshold Disabled
6 Wrapup Timer 4 sec
7 Primary Agents None
8 Secondary Agents None
9 Guaranteed RAN None
10 Primary RAN None
11 Secondary RAN None
12 Transferred RAN None
13 Overflow Timer 60 sec
14 Call Factor None