Vodavi Starplus Triad-S, Manual

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Uniform Call Distribution 4-41
Chapter 4 - Call Distribution - ACD/UCD
When using the Digital Voice Mail as a RAN Announcer, the following options are available:
Programming Steps
If Recorded Announcement (RAN) devices are installed to operate with UCD, these tables
must be programmed.
1. Press
FLASH
and dial
[62]
. The following message displays:
The top left button in the flexible button field is lit for programming UCD RAN
Announcement Table #1.
2. To change to another UCD RAN Announcement Table, press
FLASH 62
and a flexible
button 2-8 for Tables 2-8 respectively.
Table 4-4: Voice Mail RAN Announcer Options
Option Action
0 Do NOT take a menu action on any DTMF dialed by the caller; DO NOT
play Place in Queue or Hold Time message. (Default)
1 Take menu action only on DTMF dialed by the caller; DO NOT play
Place in Queue or Hold Time message.
2 DO NOT take menu action on any DTFM dialed by user; play the Place
in Queue message only.
3 Take menu action on DTMF; play the Place in Queue message.
4 DO NOT take menu action on any DTFM dialed by user; play the Hold
Time Message only.
5 Take menu action on DTMF; play Hold Time message.
6 DO NOT take menu action on any DTFM dialed by user; play the Place
in Queue and Hold Time message.
7 Take menu action on DTMF; play the Place in Queue and Hold Time
message.
8-9 Not used at this time
DVM software version must be 2.90B or greater to have RAN functionality.
No Message Duration for type [4] entries is required.
A N N OU N C E M E N T TA B LE 1
T Y P E # I D X # # # # T I ME # # #
ANNOUNCEMENT
TABLE 1
ANNOUNCEMENT
TABLE 2
ANNOUNCEMENT
TABLE 3
ANNOUNCEMENT
TABLE 4
✺
1 Q
✺
2 W
✺
3 E
✺
4 R
ANNOUNCEMENT
TABLE 5
ANNOUNCEMENT
TABLE 6
ANNOUNCEMENT
TABLE 7
ANNOUNCEMENT
TABLE 8
✺
5 T
✺
6 Y
✺
7 U
✺
8 I