Vodavi Starplus Triad-S, Manual

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4-40 Uniform Call Distribution
Chapter 4 - Call Distribution - ACD/UCD
Primary Recorded Announcement
Description
A Primary Recorded Announcement (RAN) may be assigned to the group. This message is the
first one presented to the caller.
Programming Steps
1. Press FLASH and dial [60] .
2. Enter the UCD Group number (550-557) on the dial pad.
3. Press HOLD.
4. Press the PRIMARY RAN flexible button
(FLASH 60, Button #10) .
5. Enter a valid number (1-8) for the desired RAN Announcement Table or a (#) to remove
the entry.
6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
Recorded Announcements
Description
Recorded announcement (RAN) devices can be assigned to provide up to eight different
messages, if all stations in a UCD group are busy. The eight messages are available to all eight
UCD groups in different configurations. A RAN table can be the answer port for unanswered
incoming calls to a UCD group, while another table can provide the secondary message. Each
RAN device can provide an announcement to one caller at a time. Subsequent callers are
queued onto the message on a first-in basis.
The Digital Voice Mail (DVM) can be used as a RAN device for UCD groups.
Recorded Announcement Tables
Description
Determines the type, index (port) number and message length for the eight available
Recorded Announcements (RAN). There are eight RAN Tables that can be programmed.
Table 1 can be the answer port for unanswered incoming calls to a UCD group.
The type can be either a CO line port, an SLT port, Digital Voice Mail, or a RAN Hunt Group
port. The index number specifies which circuit for the type of interface. The message length is
used to match the maximum length of the message to the device that is used.
Digital Voice Mail can be used as a RAN Announcer for UCD Groups. A menu is provided to
play the announcement, as well as collect DTMF digits and route the caller to an alternate
destination. In addition, a place in queue and an average hold time message can be played to
the caller. The ability to detect DTMF, play average hold time, and place in queue are all
programmable in this area.
A X X XX PR I M AR Y R A N 1-8
#