Vodavi Starplus Triad-S, Manual

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Automatic Call Distribution 4-9
Chapter 4 - Call Distribution - ACD/UCD
ACD Overflow Station Assignment
Description
When an overflow station is assigned, callers that remain in queue for a specified amount of
time are routed to the assigned overflow station. The overflow station may not be one of the
ACD group stations. Only CO calls transferred to a ACD group overflow to the overflow
station when RAN tables are assigned.
Programming Steps
To assign an ACD Overflow Station:
1. Press FLASH and dial [60] .
2. Enter the ACD Group number (550-565) on the dial pad.
3. Press HOLD. A confirmation tone sounds and the display updates.
4. Press the OVERFLOW ASSIGN flexible button
(FLASH 60, Button #3) .
5. Enter a valid flexible station number to designate the ACD Group’s overflow station.
6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
To delete an ACD Overflow Station:
1. Press [#] three times.
2. Then press the HOLD button.
ACD Overflow Available/Unavailable
Description
An overflow station may be assigned to route callers in queue to a designated station after a
specified time.
The Overflow station may remove themselves from their assigned group by dialing the
Overflow Available/Unavailable code. When the Overflow station is in the available mode,
that station receives ACD calls in the normal manner. When the Overflow station is in the
Unavailable mode, that station no longer receives ACD calls, however they may receive
non-ACD calls. The Overflow station that went Unavailable receives a visual reminder with a
flashing LED. The overflow station may NOT be one of the ACD group stations.
Operation
To place a station in Available Mode:
Dial the ACD Overflow Available/Unavailable feature code [578] on the dial pad,
-or-
Press the preprogrammed AVAILABLE/UNAVAILABLE button. You may now receive ACD
calls.
A X X XX OV E R F LO W S TAT I O N
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