Vodavi Starplus Triad-S, Manual

Page: 336 / 512

4-12 Automatic Call Distribution
Chapter 4 - Call Distribution - ACD/UCD
Alternate ACD Group Assignments
Description
An Alternate ACD Group can be programmed so that if no station in a group is available, the
alternate group is checked for an available station. This provides a way to chain or link ACD
groups together.
Programming Steps
To make an Alternate ACD Group:
1. Press FLASH and dial [60] .
2. Enter the ACD Group number (550-565) on the dial pad.
3. Press HOLD. A confirmation tone sounds and the display updates.
4. Press the ALTERNATE GROUP flexible button
(FLASH 60, Button #2) . The following
message displays:
5. Enter another ACD Group number to designate the Alternate ACD Group.
6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
To delete an Alternate ACD Group:
1. Press [#].
2. Then press the HOLD button.
Call Qualifier Tone
Description
The Call Qualifier Tone feature is associated with the ACD Call Qualifier code and determines
if a confirmation tone sounds after the ACD Call Qualifier code is dialed. If programmed, a
confirmation tone sounds.
Programming Steps
1. Press the CALL QUAL TONE flexible button (FLASH 05, Button #13) .
2. Enter a 0 or 1 that corresponds with the following entries:
[0] = Disabled
[1] = Enabled
3. Press HOLD to save the entry. A confirmation tone sounds.
DEFAULT … Call Qualification Confirmation tone is disabled.
A X X XX ALT E R N AT E G R O U P
# # # #
C A LL QUA LI F I E R TO N E 0-1
D I S A B LE D