Introduction
C-3
Chapter - Customer Database Programming
Introduction
The
Triad-S
system is programmed to meet each customer’s individual needs. All
programming is done at any 24-Button Executive Telephone as the programming station or
through an ASCII terminal or PC. The digital display model is required for programming.
When the programming mode is entered, the digital telephone being used no longer
operates as a telephone but as a programming station with all of the buttons redefined. The
keys on the dial pad are used to enter data fields (Program Codes) associated with system,
station, and CO line features as well as specific data that requires a numeric entry. Flexible
buttons toggle on or off features, or enable entry of specific data fields. LEDs and the LCD
display provide a visual indication of entered data and their value.
Programming is also performed using an ASCII terminal, or a computer capable of emulating
an ASCII terminal. This form of programming is done locally (on-site) by connecting the
terminal directly to the RS-232C connector on the Main Processing Board (MPB) or is
performed remotely (off-site) through the use of the 9600 baud modem. The method and
steps to program the system via a PC are identical to those used when programming from a
digital key set. A button to keyboard mapping is provided (refer to
Figure C-2 on page C-4
) to
help minimize familiarization and training time.
The system must be initialized to load default data into memory at the time of installation. If
this pre-programming is acceptable to the customer, initialization is all that is needed. Refer
to
Table D-1 on page D-3
for a listing of all the default values.
When features are programmed, tones are provided to determine if a correct or incorrect
entry has been made. A solid one second tone indicates the data was accepted. An
interrupted tone means an error was made. When this occurs, re-enter the data and
information.
Until new data is entered and accepted, the system continues to operate under default or
previously entered values.
The system database is updated on a real-time basis as new data is entered, by pressing the
Hold button. The system continues to operate with the current database and is updated with
any newly entered or changed data without interruption to telephone operation or call
processing in progress. However, if for example a station’s attributes are changed while that
station is off-hook on an active call, the newly entered data does not take effect until the
station goes on-hook or becomes idle.
Summary of Contents for Starplus Triad-S
Page 1: ...STARPLUSTM Triad S Feature Package 4 System Programming Operation...
Page 14: ...xii Contents...
Page 16: ...xiv Figures...
Page 26: ...N O T E S...
Page 192: ...2 166 Least Cost Routing Chapter 2 Features and Operation INTENTIONALLY BLANK...
Page 304: ...N O T E S...
Page 326: ...N O T E S...
Page 372: ...4 48 Uniform Call Distribution Chapter 4 Call Distribution ACD UCD...
Page 374: ...N O T E S...
Page 388: ...A 16 ICLID Call Management Tables Chapter ICLID Caller ID...
Page 390: ...N O T E S...
Page 416: ...B 28 Programming LCR Tables Chapter Least Cost Routing...
Page 418: ...N O T E S...
Page 486: ...C 70 Programming Tables Chapter Customer Database Programming...
Page 488: ...N O T E S...
Page 504: ...D 18 Part Numbers Chapter Flash Codes and Numbering Plans...