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Contents
Overflow Station Forwarding ....................................................................................................... 4-38
Overflow Timer .................................................................................................................................. 4-39
Primary Agent Assignments ......................................................................................................... 4-39
Primary Recorded Announcement ............................................................................................. 4-40
Recorded Announcements ........................................................................................................... 4-40
Recorded Announcement Tables ............................................................................................... 4-40
Ring Timer ........................................................................................................................................... 4-43
Secondary Recorded Announcement ....................................................................................... 4-43
UCD Available/Unavailable ........................................................................................................... 4-44
UCD Calls In Queue Display .......................................................................................................... 4-45
Wrap-up Timer ................................................................................................................................... 4-45
Initialize UCD Group Parameters ................................................................................................ 4-46
Print UCD Group Parameters ........................................................................................................ 4-47
Introduction ............................................................................................................................................... A-3
Functional Performance ........................................................................................................................ A-4
Caller ID Name/Number ................................................................................................................. A-4
Caller ID Name/Number ........................................................................................................................ A-4
Calling Number / Name Display .................................................................................................. A-5
Incoming Number/Name for SMDR Records .......................................................................... A-6
Caller-Entered ICLID Digits ............................................................................................................ A-6
Local Name Translation .................................................................................................................. A-7
ICLID Programming ................................................................................................................................. A-7
Enable / Disable ................................................................................................................................. A-8
Name in Display ................................................................................................................................ A-8
Baud Rate Display ............................................................................................................................. A-8
Port Assignment ................................................................................................................................ A-9
Ring Delay Timer ............................................................................................................................... A-9
Initialize ICLID Tables ....................................................................................................................... A-10
Print ICLID Tables .............................................................................................................................. A-11
ICLID Call Management Tables ........................................................................................................... A-14
Answered Call Management Table ............................................................................................ A-14
Unanswered Call Management Table ....................................................................................... A-15
Introduction ............................................................................................................................................... B-3
LCR Tables ........................................................................................................................................... B-3
LCR Flowchart .................................................................................................................................... B-4
Operation (When LCR is Enabled) ............................................................................................... B-5
Programming LCR Tables ...................................................................................................................... B-5
3-Digit Area / Office Code Table .................................................................................................. B-6
6-Digit Office Code Table ............................................................................................................... B-7
Exception Code Table ..................................................................................................................... B-8
Route List Table ................................................................................................................................. B-8
Insert / Delete Table ......................................................................................................................... B-10
Daily Start Time Table ..................................................................................................................... B-11
Weekly Schedule Table ................................................................................................................... B-12
LCR Routing for Toll Information ................................................................................................ B-14
Summary of Contents for Starplus Triad-S
Page 1: ...STARPLUSTM Triad S Feature Package 4 System Programming Operation...
Page 14: ...xii Contents...
Page 16: ...xiv Figures...
Page 26: ...N O T E S...
Page 192: ...2 166 Least Cost Routing Chapter 2 Features and Operation INTENTIONALLY BLANK...
Page 304: ...N O T E S...
Page 326: ...N O T E S...
Page 372: ...4 48 Uniform Call Distribution Chapter 4 Call Distribution ACD UCD...
Page 374: ...N O T E S...
Page 388: ...A 16 ICLID Call Management Tables Chapter ICLID Caller ID...
Page 390: ...N O T E S...
Page 416: ...B 28 Programming LCR Tables Chapter Least Cost Routing...
Page 418: ...N O T E S...
Page 486: ...C 70 Programming Tables Chapter Customer Database Programming...
Page 488: ...N O T E S...
Page 504: ...D 18 Part Numbers Chapter Flash Codes and Numbering Plans...