Vodavi Starplus Triad-S, Manual

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Uniform Call Distribution 4-37
Chapter 4 - Call Distribution - ACD/UCD
Conditions
»
If your phone is taken out of service three times consecutively, the agent must manually
put themselves back into an available status. (Refer to
“UCD Available/Unavailable” on
page 4-44 .)
Overflow Station Assignment
Description
When an Overflow Station is assigned, callers that remain in queue for a specified amount of
time are routed to the assigned Overflow Station. The Overflow Station MAY NOT be one of
the UCD Group stations. Only CO calls transferred to a UCD Group, overflow to the Overflow
Station when RAN Tables are assigned.
Programming Steps
To assign an UCD Overflow Station:
1. Press FLASH and dial [60] .
2. Enter the fixed or flexible group number (550-557) on the dial pad.
3. Press HOLD.
4. Press the OVERFLOW STATION flexible button
(FLASH 60, Button #3) .
5. Enter a valid flexible station number to designate the UCD Group’s Overflow Station.
6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
To delete an UCD Overflow Station:
1. Press [#] three times.
2. Then press the HOLD button.
A X X XX OV E R F LO W S TAT I ON
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