Vodavi Starplus Triad-S, Manual

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4-8 Automatic Call Distribution
Chapter 4 - Call Distribution - ACD/UCD
ACD Member Status
Description
The ACD Member Status feature provides a means for an ACD supervisor to view the status of
the 16 ACD groups in the system, individually. This display tells the supervisor which stations
are logged into the group, and if the stations logged in are available, unavailable, out-of-
service, in DND, or busy on a call. The supervisor can use this display to determine why there
are a lot of queued calls in a specific group.
Operation
Any station (Supervisor or Agent) logged onto the ACD group views the group members
display as follows:
1. Dial the ACD Group Member Status feature code [573] on the dial pad,
-or-
Press preprogrammed flexible button.
The status of the ACD agents is displayed with a letter following the station number
where the agent is logged in.
XXXX = ACD Group number
#### = 3- or 4- digit station number
(N) = Not Equipped
(D) = Do not Disturb
(O) = Out of service
(U) = Unavailable
(B) = Busy on a call
(A) = Available
NOTE -- If an Agent makes a call while out of service, their status is out of service,
not busy.
2. Press [
✳
] to scroll up to the next ACD Group. If more than eight members are in the ACD
group, the next depression of the [
✳
] displays the additional members,
-or-
Press [#] to scroll down to the previous ACD Group. To return to an idle display, the
Supervisor/Agent station goes to on-hook condition.
Conditions
»
The ACD Group Members Status display is updated at the time the code is dialed.
»
If an agent made a call while out of service, the status would be out of service, not busy.
X X X X : # # # # A # # # # A # # # # A
# # # # O # # # # U # # # # D # # # # B