Vodavi Starplus Triad-S, Manual

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4-36 Uniform Call Distribution
Chapter 4 - Call Distribution - ACD/UCD
No-Answer Recall Timer
Description
If a call routed to a station via UCD is not answered by the UCD Agent/Station before the
No-Answer Recall Timer expires, the call is returned to UCD Queue with the highest priority.
In addition, the station that failed to answer the ringing UCD call is placed into an out-of-
service (OOS) state. The UCD No-Answer Timer setting is variable from 000–300 seconds.
Programming Steps
1. Press the NO-ANSWER RECALL TIMER flexible button (FLASH 61, Button #5) . The
following message displays:
2. Enter a valid number on the dial pad which corresponds to 000-300 seconds.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … UCD No-Answer Timer is at 000 (disabled).
Conditions
»
If your phone is taken out of service three times consecutively, the agent must manually
put themselves back into an available status. (Refer to
“UCD Available/Unavailable” on
page 4-44 .)
No-Answer Retry Timer
Description
When the No-Answer Recall timer expires, a station that failed to answer the ringing UCD call
is placed into an out-of-service (OOS) state. The station that was taken out-of-service (OOS) is
placed back in service if the agent hits their available flexible button or dials the available
flexible code. The agent is also placed back in service if the No-Answer Retry timer expires. If
the agent does not answer their next UCD call, they are again taken out-of-service. This cycle
continues until the station answers calls, logs out, or goes unavailable. The No-Answer Retry
Timer setting is variable from 000–999 seconds.
Programming Steps
1. Press the NO-ANSWER RETRY TIMER flexible button (FLASH 61, Button #6) . The
following message displays:
2. Enter a valid number on the dial pad which corresponds to 000-999 seconds.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … No-Answer Retry Timer is set for 300 seconds.
N O - A N S RE C A LL 000 -3 00
0 0 0
N O - A N S W E R R E T R Y 000 -9 99
3 0 0