Vodavi Starplus Triad-S Manual Download

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Flexible Button Assignment

2-137

Chapter 2 - Features and Operation

Flex

Button

Designation

Flex

Button

Designation

1LGIN

Agent Primary Login

LOOP

Loop

1LOUT

Agent Primary Logout

LNR

Last Number Redial

2LGIN

Agent Secondary Login

MMP

Meet Me Page

2LOUT

Agent Secondary Logout

MON

Monitor Key

A[AAAA]

ACD Group with Pilot Number

MRVM

Voice Mail Mailbox (Remote)

ACALM

Attendant Clear Alarm

MSG

Message Wait Key

ACCT

Account Code Enter

MUSIC

Background Music

AMEM

Agent Member Display

MUTE

Mute Key

ANS

Answering Mach. Emulation Mode

MVM[B]

Voice Mail Mailbox 1-8

AOVR

Attendant Override

M[ZZ]

Personalized Message w/ Msg Nbr

APAGE

All Call Page

NTS

Night Service

AUNA

Attendant DND

ODND

ACD Overflow Station Avail/Unavail

AUTOR

Auto Redial

OFW

Offnet Forward

AVL

ACD or UCD Avail/Unavail

OHP

Off-Hook Preference

B[9BBB]

Speed Dial Button with Bin Number

OHVO

Off-Hook Voice Over

C[XXXX]

Call Coverage (w/o ringing)

PARK[CCCC]

Call Park with Park Location

CAMP

Camp-On

PKUP

Pickup

CBAK

Call Back

PL[GG]

Pool with CO Line Group Number

CID

Caller ID Name/Number Toggle

PPARK

Personal Park

CIQ

ACD or UCD Calls in Queue

R[RRRR]

Remote Device

CLCRQ

Cancel LCR Queue

REL

Release Key

CONF

Conference Key

RPARK

Station Call Park

CQD

ACD Calls in Queue Display

SLGIN

Supervisor Login

CSM

Custom Message

SLOUT

Supervisor Logout

D[XXXX]

Call Coverage (with ringing)

SNR

Save Number Redial

DIALN

Dial By Name

SPD

Speed Directory Dial

DISCO

Disable CO Line Outbound

SPEED

Speed Key

DND

Do Not Disturb

STRC

Stop Internal Trace

DRG

Distinctive Ringing

STS

Supervisor Status Display

E911

E911 List

S[XXXX]

Station DSS / BLF

EAC

External All Call

U[UUUU]

UCD Group with Pilot Number

EOR

Executive Override

UNA

Universal Answer

EP[N]

External Page with Zone

VMREC

VM Record (One Touch Record)

FFW

Incoming Transfer CO Line

VOL

Gain Key

FLASH

Flash Key

V[VVVV]

VM Group with Pilot Number

FWD

Call Forward Key

XFER

Transfer Key

GPU

Group Pickup

-------------------------- LEGEND -----------------------

H[HHHH]

Hunt Group with Pilot Number

[B] Mailbox Number

HELP

Agent Help

[9BBB] Speed Dial Bin Number

HFREE

Headset Mode

[AAAA] ACD Group Pilot Number

HOLD

Hold Key

[CCCC] Call Park Location

HPT

Handsfree/Private/Tone toggle btn/switch

[GG] Pool or CO Line Group Number

IAC

Internal All Call Page

[HHHH] Hunt Group Flexible Number

IANS

ICLID Answered Call

[LLL] CO Line Number

ICM

Intercom

[N] Page Zone Number

IP[N]

Internal Page with Zone

[RRRR] Remote Device Number

IUANS

Display ICLID Unanswered Calls

[UUUU] UCD Group Pilot Number

LCR

LCR Access

[VVVV] Voice Mail Group Flexible Number

LINEQ

CO Line Queue Key

[XXXX] Flexible Station Number

L[LLL]

CO Line Button (CO Line [LLL])

[ZZ] Personalized Message Number

Summary of Contents for Starplus Triad-S

Page 1: ...STARPLUSTM Triad S Feature Package 4 System Programming Operation...

Page 2: ...ature Package 2 FP2 updates have been added Manual content has been revised 3 5 00 Feature Package 3 FP3 enhancements have been added Manual layout has been reformatted 3 1 8 00 Manual content has bee...

Page 3: ...Attendant Assignment Features 2 15 Automatic Call Distribution ACD 2 15 Automatic Privacy 2 16 Background Music 2 16 Battery Back Up Memory 2 17 Baud Rate Assignments 2 17 Call Back 2 18 Manual Callb...

Page 4: ...ate 2 49 Camp On Recall 2 49 Centrex PBX 2 50 CO PBX Programming 2 50 Off Hook Preference 2 51 Private Line Appearance 2 51 Programming and Hook Flashes into Speed Dial 2 51 Centrex PBX Flash 2 51 Cen...

Page 5: ...Port Parameters 2 86 Initialize CO Port Assignments Flexible Numbering Assignments 2 86 Print CO Port Parameters and Feature Codes 2 87 CO Ring Detect Timer 2 88 Conference 2 88 Conference Enable Disa...

Page 6: ...arge In Warn Tone 2 126 Executive Secretary Pairs 2 127 External Day Ring 2 128 External Night Ring 2 128 Fixed Station Port Number 2 129 Flash Rates Programmable 2 129 Flexible Button Assignment 2 13...

Page 7: ...ble 2 170 Music On Hold per CO Line 2 170 Mute Key 2 172 Name In Display 2 172 Name Number Display At Idle 2 173 Name Number Translation Table 2 174 Night Service 2 176 Automatic Manual Operation 2 17...

Page 8: ...And Maintenance 2 203 Maintenance 2 203 Monitor 2 203 Ring Down Hot Line Off Hook Preference 2 204 Save Number Redial SNR 2 207 Serial Number MPB 2 207 Single Line Telephone 2 208 Compatibility 2 208...

Page 9: ...8 Print Exception Tables 2 249 Toll Restriction Related Items 2 250 Uniform Call Distribution 2 251 Universal Day Night Answer 2 251 Universal Day Answer UDA 2 252 Universal Night Answer UNA 2 253 Voi...

Page 10: ...irectory List Programming 3 8 Attendant Disable Outgoing CO Line 3 12 Attendant Override 3 12 Attendant Setting Time and Date 3 13 Attendant Station Assignment 3 14 Attendant Unavailable 3 15 Attendan...

Page 11: ...19 PC ACD Trace Port Assignment 4 19 Primary Agents 4 20 Primary Recorded Announcement 4 20 Recorded Announcements 4 21 Recorded Announcement Tables 4 21 Ring Timer 4 24 Secondary Agents 4 24 Secondar...

Page 12: ...ncoming Number Name for SMDR Records A 6 Caller Entered ICLID Digits A 6 Local Name Translation A 7 ICLID Programming A 7 Enable Disable A 8 Name in Display A 8 Baud Rate Display A 8 Port Assignment A...

Page 13: ...bles B 19 Print LCR Tables B 20 LCR Printout B 21 Introduction C 3 Program Mode Entry Key Station C 5 Program Mode Entry Data Terminal or PC C 5 Initialization C 5 Database Programming Worksheets C 6...

Page 14: ...xii Contents...

Page 15: ...d Map 2 172 Other Keypad Codes Date and Time 2 191 Hook Switch Activity 2 209 System Speed Numbers Printout 2 218 Station Attributes Printout 2 221 SMDR Printout 2 226 System Parameters Printout 2 235...

Page 16: ...xiv Figures...

Page 17: ...em Parameter Defaults 2 231 Class of Service 2 240 Allow Deny Table 2 241 Exception Table Defaults 2 248 Voice Mail Group Defaults 2 264 Attendant Features 3 4 ICLID Answered Call Management 3 20 ICLI...

Page 18: ...55 C 44 System Speed Dial Numbers C 47 ACD Group Parameters FLASH 60 C 49 UCD Group Parameters C 58 Voice Mail Group Parameters C 59 Exception Tables FLASH 70 C 60 Least Cost Routing FLASH 75 C 62 Ro...

Page 19: ...ormation necessary to operate and maintain the Triad S System The described features are based on the current software release If any of these features do not work on your system call your sales repre...

Page 20: ...y for command processing and voice switching using a Pulse Code Modulation Time Division Multiplexing PCM TDM A law or U law distributed switching matrix Supports Multiple Devices The Triad S system s...

Page 21: ...Night Ring Fixed Station Port Number Flash Rates Programmable Flexible Button Assignment Flexible Numbering Group Listening Headset Mode Hold Exclusive Hold Preference Hold System Hot Keypad Hot Line...

Page 22: ...iminate incoming outside line ringing intercom calls transfers and paging announcements The station in DND can use the telephone to make normal outgoing calls On Attendant stations this button becomes...

Page 23: ...as DSS buttons station status can be seen in a single glance When they are used as CO PBX Centrex buttons line status is easily monitored This integrated speakerphone offers call announce with hands...

Page 24: ...scribe the fixed features of the Vodavi 24 Button Digital Display Telephone Programming Requirement A 24 button display telephone is necessary when programming the system features and functions availa...

Page 25: ...sed to access flex button programming 7 trans Key Used to transfer an outside call from one station to another 8 mute Key Used to activate deactivate MUTE function When activated the party on the othe...

Page 26: ...N O T E S...

Page 27: ...nd Operation Detailed descriptions of the System and Station features are presented in alphabetical order An abbreviated feature index that is organized in Flash code numerical sequence is provided in...

Page 28: ...Features Operation 4 Call Distribution ACD UCD Appendices These Appendix chapters contain detailed information on how to use the more complex features available A ICLID Caller ID B Least Cost Routing...

Page 29: ...to program single or multiple phones in the system or system features using a 24 button digital telephone This section assumes that you have already entered database administrative programming using...

Page 30: ...URE flexible button FLASH 06 Button 13 The following message displays 2 Enter a 0 or 1 on the dial pad to enable disable the use of this feature 0 Disabled 1 Enabled DEFAULT Disabled To designate the...

Page 31: ...ations placing 911 calls The system can store the sixteen most recent 911 calls Calling information includes the time date of the call as well as the station number from which the call was placed The...

Page 32: ...o the 911 Center This feature also provides a means to identify a power failure signal from the Proctor Unit If a power failure signal is detected the KSU routes 911 calls via trunks other than those...

Page 33: ...id SLT station number 100 8999 to be used as the power failure station 3 Press HOLD to save the entry A confirmation tone sounds Conditions During a power failure 911 calls are sent via trunks other t...

Page 34: ...d station s class of service for unrestricted dialing Account codes must be entered before the call when forced The system can force account codes on all restricted calls When the Forced Account Code...

Page 35: ...o 12 digits identifier Each account code can be assigned a day and night Class of Service for determining the dialing privileges allowed by that account code This feature provides a means for users to...

Page 36: ...he entry A confirmation tone sounds DEFAULT Verified Acct Codes are disabled To assign Verified Account Codes 1 Press FLASH and dial 31 The following message displays ACCT Up to 12 digit account code...

Page 37: ...tton FLASH 31 Button 4 2 Each press of the button erases one digit Continue until all desired digits are erased 3 Re enter the correct digits then press HOLD to complete the entry A confirmation tone...

Page 38: ...icted through station COS and toll restriction When verified account codes are not forced a station user may place a call without entering an account code In this case the station user s COS is based...

Page 39: ...the printer or receiving device Figure 2 2 Verified Account Codes Printout Programming Steps 1 Press the PRINT ACCT CODES flexible button FLASH 85 Button 15 The following message displays 2 To print t...

Page 40: ...s at a station and forwards except busy type to the station s voice mailbox In RING MODE the preprogrammed answering machine flexible button flashes at 480 ipm red while the caller is in the owner s m...

Page 41: ...Answering Machine Emulation cannot be used with Single Line Telephones Conditions The user must have an Electronic or Digital Keyset Keyset users must preprogram an ANSWER MACHINE flexible button Afte...

Page 42: ...an be allowed or denied on a system wide basis by programming The system can be programmed to let stations activate their Background Music in addition to Music On Hold Programming Steps 1 Press the BA...

Page 43: ...st be connected to the BGM MOH connector Battery Back Up Memory Description A lithium battery is located on the Main Processing Board MPB to protect system memory in case of commercial power outage or...

Page 44: ...te is 9600 baud but the system will connect at lower speeds if necessary Call Back The two types of Call Back are Manual Call Back and Automatic Call Back Manual Callback Description A station can ini...

Page 45: ...p When the busy station hangs up you are signaled 3 Answer the call station you called is then signaled If your station is busy when signaled an automatic MSG is left at your phone SINGLE LINE TELEPHO...

Page 46: ...AULT Automatic Call Back Timer is set for 03 seconds enabled Auto Callback DSS BLF Description The Auto Callback DSS BLF flash rate is the rate at which a DSS button of a station returning your call b...

Page 47: ...er calls for other stations by utilizing call coverage buttons Visual and Audible status of ringing stations to an assigned coverage station are provided Multiple coverage stations can have the same r...

Page 48: ...ith call passed across a switch XXXXXXXXX Name of calling party YYYYYY Specific CO Line type being used e g PRI 23 HH MM SS Amount of time on the call SINGLE LINE TELEPHONE This feature can cover SLT...

Page 49: ...firmation tone sounds and the display updates DEFAULT Call Coverage Ring Timer is set for 5 seconds Call Forward Description When any type of station call forwarding is invoked the LCD display normall...

Page 50: ...this feature 0 Disabled 1 Enabled 6 Press HOLD to save the entry A confirmation tone sounds DEFAULT Call Forwarding is enabled at all stations Conditions Only one station at a time can be programmed w...

Page 51: ...An unlimited number of stations can be set up in a Station Call Forward chain However a station cannot forward to a station that is already a member of their chain If the last number of the Station Ca...

Page 52: ...l Forward Busy feature allows a station the ability to have their calls forwarded to a designated station an ACD or UCD group pilot number Voice Mail group number or Hunt group when their station is b...

Page 53: ...number where calls are to be forwarded A confirmation tone sounds 5 Replace handset ON OFF button extinguishes automatically if used instead of handset To remove Busy No Answer Call Forwarding 1 Lift...

Page 54: ...Lift the handset or press ON OFF button 2 Dial the Follow Me Forward code 642 on the dial pad 3 Dial the station number of the station that forwarding is to be cancelled 4 Dial 6 regardless of the fo...

Page 55: ...Call Forward No Answer Description The Call Forward No Answer feature allows a station the ability to have their calls forwarded to a designated station an ACD or UCD group pilot number Voice Mail gr...

Page 56: ...N OFF button extinguishes automatically if used instead of handset To remove Off Net Call Forwarding 1 Lift handset or press ON OFF button 2 Press the FWD button or dial either 640 or 662 A confirmati...

Page 57: ...eps 1 Press the CALL FORWARD BTN flexible button FLASH 07 Button 3 The following message displays 2 Enter a valid number 00 28 on the dial pad to correspond to one of the 29 available options Refer to...

Page 58: ...CO lines Preset Call Forward Per CO Line The Preset Call Forward feature allows each CO line to be preset call forwarded on a per CO line basis This allows a CO line to initially ring at multiple stat...

Page 59: ...teps To program internal and external calls with separate Busy and No Answer destinations perform the following steps 1 Press FLASH and dial 50 or dial 51 Flexible button 24 New Range is lit and one o...

Page 60: ...lowing message displays 2 Enter a valid flexible destination number and press HOLD 3 To delete the entry press the key and then press HOLD External No Answer Destination 1 Press Button 3 The following...

Page 61: ...rd CO Line Description The Preset Call Forward Destination feature enables a CO line to initially ring at multiple stations and forward to a pre determined destination The destination can be a station...

Page 62: ...one sounds and the LCD display updates DEFAULT No destinations are assigned Preset Forward Voice Mail ID Description The Preset Forward Voice Mail ID feature allows a programmer to assign which digits...

Page 63: ...he timer and the feature is disabled Programming Steps 1 Press FLASH and dial 40 The following message displays 2 Enter a valid number for the range of lines being programmed If only one line is being...

Page 64: ...ammed button Call Back 622 Camp On 620 Executive Override 625 Message Wait 623 OHVO 628 Calling Station Handsfree Mode Override Description Enables a calling station to override a called station s T i...

Page 65: ...sy tone is received press TRANS once to reconnect with the caller Press TRANS again and dial another park location or press another CALL PARK flexible button for a different parking location Call Park...

Page 66: ...ton FLASH 01 Button 8 The following message displays 2 Enter a valid number on the dial pad that corresponds to 001 600 seconds 3 Press HOLD to save the entry A confirmation tone sounds and the displa...

Page 67: ...ll 4 Depress the hookswitch momentarily Intercom dial tone sounds 5 Dial 438 The first call is returned and the second call is placed into personal park Conditions Intercom calls and CO line calls can...

Page 68: ...feature code 439 Conditions A flexible button may be assigned to Call Park feature code 439 The user can press that flexible button and dial a station number on the dial pad 8 button telephones must a...

Page 69: ...ounds and the display updates Flexible button 19 is lit The display updates to reflect current programming for Page A 4 Press button 20 The display updates to reflect current programming for Page B 5...

Page 70: ...to another specific unattended station The call must be a tone ringing call Operation To create a Pickup Button 1 Press SPEED SPEED 2 Press the desired flexible button 3 Dial 0 To use Directed Call P...

Page 71: ...tside line or LOOP button to do a Group Call Pickup Call Transfer Description An outside CO line call can be transferred from one keyset to another within the system The transfer can be screened annou...

Page 72: ...DSS button or press TRANS and dial another station number to continue the search 2 When called party answers hang up to complete the transfer To make an Unscreened Transfer When called extension begi...

Page 73: ...rced Calls may be forwarded to any available station ACD UCD group or VM Group A destination station must have a direct appearance for that CO Line or Loop button and not in DND or an error tone is pr...

Page 74: ...ng the CAMP ON button the person called places their existing outside call on hold or drops an existing internal call and is connected to the person placing the Camp On They can then pick up the call...

Page 75: ...On Button Flash Rate Description The Camp On button flash rate is the rate at which the Camp On button flashes when you receive a Camp On This flash rate can be programmed to 29 different options ide...

Page 76: ...sage displays 2 Enter a valid number for the range of lines being programmed If only one line is being programmed enter that number twice 001 001 3 Press HOLD to save the entry A confirmation tone sou...

Page 77: ...rogramming on page 2 66 Line Group Access Station on page 2 64 and Flexible Button Assignment on page 2 130 Programming and Hook Flashes into Speed Dial Description Many Centrex codes utilize a hook f...

Page 78: ...ge 4 Press the FLASH TIMER flexible button Button 1 5 Enter a valid number on the dial pad 01 20 which corresponds to 100 ms to 2 seconds 6 Press HOLD to save the entry A confirmation tone sounds and...

Page 79: ...Refer to 911 Feature on page 2 4 Programming Steps 1 Press FLASH and dial 12 The following message displays 2 Enter valid numbers one right after the other on the dial pad up to ten digits If a singl...

Page 80: ...le a station COS of 2 with a CO line COS of 5 gives the user an unrestricted calling privilege Related Information Table 2 2 Class of Service COS S T A T I O N C O S CO Line Class of Service 1 2 3 4 5...

Page 81: ...LINE COS flexible button FLASH 40 Page A Button 9 5 Enter a valid number on the dial pad 1 5 corresponding to one of five possible Classes of Service to which a CO line may be assigned 1 COS1 No restr...

Page 82: ...rammed enter that number twice e g 100 100 or Enter a valid flexible number 100 8999 to be programmed 3 Press HOLD to save the entry A confirmation tone sounds and the display updates Flexible button...

Page 83: ...and the display updates DEFAULT All stations are assigned a COS 1 for Day Mode Conditions Only one station at a time can be programmed when using a flexible station number When in Flash 51 programming...

Page 84: ...lect current programming for Page A 4 Press button 20 The display updates to reflect current programming for Page B 5 Press the NIGHT COS flexible button Button 3 a Flash 50 Fixed Numbers Flash 51 Fle...

Page 85: ...ode Conditions Only one station at a time can be programmed when using a flexible station number When in Flash 51 programming if you press HOLD without specifying a flexible number to be programmed yo...

Page 86: ...lization FLASH 40 PAGE A 1 DTMF Dial Pulse Programming DTMF 2 CO PBX Programming CO 3 Universal Night Answer UNA Enabled 4 DISA CO to CO Per CO Line Enabled 5 Privacy Enabled 6 Loop Supervision Progra...

Page 87: ...base The system baud rate must match that of the printer or receiving device When printing the CO Line attributes the following data prints All CO Line parameters within the specified range CO Line ri...

Page 88: ...ENABLED DISA TRK TO TRK ENABLED DISA TRK TO TRK ENABLED PRIVACY ENABLED PRIVACY ENABLED LOOOP SUPERVISION 4 LOOP SUPERVISION 4 DISA TYPE NONE DISA TYPE NONE LINE GROUP 1 LINE GROUP 1 CLASS OF SERVICE...

Page 89: ...mmed enter that number twice 001 001 3 Press HOLD to save the entry A confirmation tone sounds and the display updates Flexible button 19 Page A is lit The following message displays to indicate curre...

Page 90: ...oups if the customer s business requires such grouping Stations are then individually assigned access to these groups and given the ability to dial on particular lines Line Group Access Station Descri...

Page 91: ...HOLD to save the entry A confirmation tone sounds and the display updates 7 To delete a Line Group enter a valid number 00 or 01 23 press 0 and then press HOLD A confirmation tone sounds and the displ...

Page 92: ...1 Page B Button 8 Ordinarily use Line Group 0 as a private line Also all unused CO Lines should be placed in Line Group 0 CO Lines assigned to a Line Group 0 can only be accessed by stations with a di...

Page 93: ...n the system CO Line Identification Display Description The Co Line Identification Display feature allows the entry of a name for each line trunk connected to the system Once entered into the database...

Page 94: ...programming of that line or group of lines XXX XXX CO Line Range 4 Press the CO LINE IDENTIFICATION flexible button FLASH 40 Page A Button 11 The following message displays 5 Enter the name by using k...

Page 95: ...destination assigned the call rings at the first Attendant station If all ringing assignments are deleted calls continue to ring at Station 100 CO Line Ringing Assignments Description Each CO Line ma...

Page 96: ...isplays to indicate current programming of that line or group of lines XXX XXX CO Line Range 4 Press the RING ASSIGNMENT flexible button FLASH 40 Page A Button 10 The display shows the following infor...

Page 97: ...e Attendant Station 100 during Day and Night Modes Table 2 4 CO Line Ringing Assignments Valid 3 and 4 Digit Destinations DDD and DDDD Valid Ring Types R System Speed Bins 9020 9999 for Off Net Ringin...

Page 98: ...2 11 on page 2 130 3 Press HOLD to save the entry A confirmation tone sounds and the display updates DEFAULT Incoming CO Ringing flash rate is set for RED 480 ipm Flutter 08 Display Ring Assignments D...

Page 99: ...ght Special 5 Press FLASH 40 Page A Button 13 additional times to cycle to the next group of six ring assignments Ring assignments are displayed in numerical order from the lowest to the highest numbe...

Page 100: ...s to 1 60 100 ms to 6 seconds 3 Press HOLD to save the entry A confirmation tone sounds and the display updates DEFAULT Guard Timer is set for 5 seconds Transmit Volume Description Up to ten volume le...

Page 101: ...OOP buttons on a keyset are busy or have a CO call on hold the party attempting to transfer a CO line to that station receives a busy tone and cannot transfer the call to that station If a transfer is...

Page 102: ...HOLD to save the entry A confirmation tone sounds and the display updates Flexible button 19 is lit The display updates to reflect current programming for Page A 4 Press the CO LOOP POOL flexible but...

Page 103: ...the rate at which a CO Line button or Loop button flashes when a call is placed on In Use Hold I Hold This flash rate can be programmed to 29 different options identified in the flash rate table This...

Page 104: ...type and duration of loop supervision signal Programming Steps 1 Press FLASH and dial 40 The following message displays 2 Enter a valid number for the range of lines being programmed If only one line...

Page 105: ...es Use Flash 50 programming when you want to modify a range of stations attributes using fixed station numbers Use Flash 51 programming to modify a single station s attributes using a flexible station...

Page 106: ...Press the POOL button Busy tone sounds 2 Press the preprogrammed CO LINE QUEUE button 621 3 Replace handset or press ON OFF button To answer a queue If you hear ringing and an outside line of the line...

Page 107: ...3 Press HOLD to save the entry A confirmation tone sounds and the display updates DEFAULT Line Queue Button flash rate is set for a Red 480 ipm Flutter 08 CO Line Ringing Options Description When a C...

Page 108: ...ed at all stations Conditions Only one station at a time can be programmed when using a flexible station number When in Flash 51 programming if you press HOLD without specifying a flexible number to b...

Page 109: ...ich a CO Line button or Loop button flashes when a call recalls to your station This flash rate can be programmed to 29 different options identified in the flash rate table This enables the programmer...

Page 110: ...s at the station using muted ringing The CO Line Ringing Option feature enables a user to receive a reminder ring instead of muted ring This timer provides a reminder ring every time the timer expires...

Page 111: ...or dialed out Programming Steps 1 Press FLASH and dial 40 The following message displays 2 Enter a valid number for the range of lines being programmed If only one line is being programmed enter that...

Page 112: ...ds the 24th channel must be marked as Out of Service OOS This is true on all PRI cards not just for networking CO Port Parameters Initialize CO Port Assignments Flexible Numbering Assignments Descript...

Page 113: ...ogramming Steps 1 Press the CO PORTS CODES flexible button FLASH 85 Button 4 The following message displays 2 To print the CO Port Parameters and Feature Codes press the HOLD button The following mess...

Page 114: ...ference and the unsupervised conference Multi party conference can include up to eight parties A maximum of five external parties can be conferenced Unsupervised Conference the conference initiator ca...

Page 115: ...ge displays 5 Enter a 0 or 1 on the dial pad to enable disable this feature 0 Disabled 1 Enabled 6 Press HOLD to save the entry A confirmation tone sounds DEFAULT Conference is enabled Conditions Only...

Page 116: ...can engage in a conference or seven internal parties with one external party Multi Line Conference One internal station can engage in a conference with up to four outside parties Capacities The total...

Page 117: ...ropped 3 Press CONF and hang up or press the ON OFF button to leave the other conference parties still connected in an unsupervised conference The CONF button flashes and the timer starts There is a w...

Page 118: ...nate the conference Conditions 8 button digital electronic telephones can assign a Conference button by using feature code 624 Cordless Key Telephone Unit Feature Button Description If a Cordless Key...

Page 119: ...XX Assigned FEAT Button 01 24 Button 1 24 01 30 for Large Screen Display telephone 00 None DEFAULT No button 00 is assigned to the FEAT Conditions Only one station at a time can be programmed when usi...

Page 120: ...ramming Steps 1 Press FLASH and dial 50 or dial 51 Flexible button 24 New Range is lit and one of the following messages displays 2 Enter the range of fixed station numbers 100 131 to be programmed If...

Page 121: ...24 button digital display telephone must be used for programming The Elite 30 Button Display Telephone cannot be used for programming The Electronic Telephone cannot be used for admin programming The...

Page 122: ...utton FLASH 20 Button 2 The following message displays 2 Enter a valid number on the dial pad that corresponds with 0000 9999 3 Press HOLD to save the entry A confirmation tone sounds and the display...

Page 123: ...utton FLASH 85 Button 8 The following message displays 2 To print the entire database press the HOLD button The display updates to indicate what portion of the database is printing 3 When the system f...

Page 124: ...e parameter must be set to determine the break make ratio and the dial speed of the dial pulse signal Programming Steps 1 Press the DIAL PULSE flexible button FLASH 41 Button 1 The following message d...

Page 125: ...ithin a speed dial number Operation To perform the change over Dial on the dial pad The remaining digit s is sent using DTMF The Pulse To Tone Switchover command may also be included in a speed dial b...

Page 126: ...ons applied to CO line ringing are applied to ICLID ringing Programming Steps 1 Press FLASH 43 Button 17 to display ring assignments Assignments are displayed in sets of five up to the number programm...

Page 127: ...ignments are accomplished by assigning another destination with ring status DDDDR and pressing HOLD This can be done for up to the maximum number of stations on the system To advance to the next route...

Page 128: ...ee times Use of this feature with or without access code can be abused by callers Programming Steps 1 Press the DISA ACCESS CODE flexible button FLASH 20 Button 1 The following message displays 2 Ente...

Page 129: ...4 Night DISA with forwarding 5 Telecenter 24 Hour DISA with forwarding requires optional software 6 Press HOLD to save the entry A confirmation tone sounds and the display updates DEFAULT No outside l...

Page 130: ...ps 1 Press FLASH and dial 40 The following message displays 2 Enter a valid number for the range of lines being programmed If only one line is being programmed enter that number twice 001 001 3 Press...

Page 131: ...reach an internal station Dial the desired station number Ringback tone sounds Direct Station Selection Busy Lamp Field A user with Direct Station Selection DSS buttons assigned at their Key Station c...

Page 132: ...following message displays 2 Enter a 0 or 1 on the dial pad to enable disable this feature 0 Disabled 1 Enabled 3 Press HOLD to save the entry A confirmation tone sounds DEFAULT Direct Transfer Mode...

Page 133: ...ctory Dial List Press FLASH and dial 23 The following message displays AAA Directory list entry number 000 199 XXXX Either A 3 digit station number 100 131 or A 3 digit local number name translation t...

Page 134: ...Speed Numbers 600 799 Local Number Name Translation Table 3 Press HOLD to save the entry A confirmation tone sounds and the display updates BIN ICM Each entry in the directory dialing list must be ass...

Page 135: ...he bin must also be erased When a multiple table listing is associated to one system speed dial bin it may be necessary to clear more than one entry Operation To view the Directory List 1 Dial the Dir...

Page 136: ...sociated with the person s name and when it displays press SPEED to automatically dial the destination station 4 Hang up to complete the transfer SINGLE LINE TELEPHONE Not applicable Conditions If the...

Page 137: ...amming Steps 1 Press the DIRECTORY DIAL TABLE flexible button FLASH 80 Button 9 The following message displays 2 Press the HOLD button A confirmation tone sounds Table 2 7 Directory Dial Table Default...

Page 138: ...30 031 032 033 034 035 036 037 038 041 042 043 044 045 046 047 048 BIN 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 1...

Page 139: ...ing the name of a person that has been programmed for that station The system database allows entry of a name alphanumeric up to 24 characters in length for each station The programmed name can be use...

Page 140: ...unique numerical sequence Distinctive Ringing CO Line Distinctive Ring Tone Description The ring tone signal used to notify stations of an incoming call can be changed in administrative programming t...

Page 141: ...DEFAULT Ring Tone is set for 00 697 770 XXX XXX PAGE B ENTER BUTTON NUMBER RING TONE 00 35 00 Table 2 8 Ringing Tones Tone Freq Tone Freq Tone Freq Tone Freq 00 697 770 10 770 1209 20 852 0 30 1336 14...

Page 142: ...station user to provide distinctive ringing among a group of stations Each station user may select a distinctive ringing tone used to ring their station The system provides 36 different ring patterns...

Page 143: ...tones not considered TONE ringing The selected tone is used to notify the station in the following cases Incoming CO Call Incoming Intercom Call Transferred CO Line Recalling CO Line Call Back Notific...

Page 144: ...h to be disturbed by ringing The station while off hook ON OFF or handset depresses the DND button which eliminates muted ringing When the station goes on hook the DND button is extinguished and DND i...

Page 145: ...DND button DND button lights steady or dial 631 on the 8 button keyset The DND button can be pressed while the phone is ringing to stop the ringing To remove Do Not Disturb Press the preprogrammed DND...

Page 146: ...neor intercomcall TheDND button LED lights and off hook tones at your station cancel To cancel One time Do Not Disturb Replace handset The DND button LED extinguishes and DND cancels Do Not Disturb Bu...

Page 147: ...ecutive Override feature lets certain stations be designated as Executive stations with the ability to override and barge in on other key sets engaged in a CO line or intercom conversation If Supervis...

Page 148: ...g 100 100 or Enter a valid flexible number 100 8999 to be programmed 3 Press HOLD to save the entry A confirmation tone sounds and the display updates Flexible button 19 is lit The display updates to...

Page 149: ...the members does a hook flash or presses their transfer button the Executive is dropped If Executive does a hook flash or presses Transfer button it is ignored When the Executive joins an intercom cal...

Page 150: ...dial 50 or dial 51 Flexible button 24 New Range is lit and one of the following messages displays 2 Enter the range of fixed station numbers 100 131 to be programmed If only one station is being prog...

Page 151: ...rd party a warning tone is presented to all parties notifying them of the barge in This warning tone however is a programmable option on a system wide basis that either enables or disables the tone Wh...

Page 152: ...nsured on all communications in the system If desired the user may elect to disable the Barge In feature thus allowing up to seven other stations to join existing CO Line conversations DEFAULT Barge i...

Page 153: ...alid Executive flexible station number followed by a 1 to add or a 0 to delete 3 Press HOLD to save the data A confirmation tone sounds and the display updates 4 Enter a valid Secretary station number...

Page 154: ...tem can be programmed so that CO lines marked for UNA provides ringing out the external page ports when the system is placed into Night mode When External Night Ring is set to yes it activates Externa...

Page 155: ...programmed to use on of 14 different red or 14 different green flash rate options These are set up in FLASH 07 of admin programming Refer to section that covers the feature function for the detailed p...

Page 156: ...ouped pressing this button accesses the highest numbered unused CO line in that group User programmable Loop Used to answer a transferred call on a line for which a user does not have a button assigne...

Page 157: ...or a station without direct CO line appearance to answer the line ringing in or transferred to the station It is recommended that all stations be given a loop button so they can receive a transferred...

Page 158: ...Digital Keysets Specific buttons may be assigned as unused or locked out When a button is programmed as unused the button may not be programmed by the station user using flexible button programming pr...

Page 159: ...enter that number twice e g 100 100 or Enter a valid flexible number 100 8999 to be programmed 3 Press HOLD to save the entry A confirmation tone sounds and the display updates Flexible button 19 is...

Page 160: ...button to program it must be programmed in the database as a multi function button 3 Dial the desired feature code Refer to Default Numbering Plan on page D 13 To erase a user programmable Flexible B...

Page 161: ...tion number Programming Steps 1 Press FLASH and dial 50 or dial 51 Flexible button 24 New Range is lit and one of the following messages displays 2 Enter the range of fixed station numbers 100 131 to...

Page 162: ...4 to display programming assignments The following message displays BB Button Number LCD above is an example Refer to the following table for additional legend information Flash 50 Fixed Numbers Flash...

Page 163: ...Call Park CQD ACD Calls in Queue Display SLGIN Supervisor Login CSM Custom Message SLOUT Supervisor Logout D XXXX Call Coverage with ringing SNR Save Number Redial DIALN Dial By Name SPD Speed Direct...

Page 164: ...ilot and Feature Access Code numbers may be changed with this feature The length of these numbers may also be modified to meet specific customer applications The buttons on the key telephone are defin...

Page 165: ...flexible number assigned to the station will be sent to the VM unit Flash 06 Button 15 is the programming area to automatically assign the VMID digits to be the same as the flexible station numbering...

Page 166: ...nables other people in the room to listen to both parties in the conversation Programming Steps 1 Press the GROUP LISTENING flexible button FLASH 05 Button 9 2 Enter a 0 or 1 that corresponds with the...

Page 167: ...abled in System Features Programming Headset Mode Description Each digital telephone can be individually programmed for headset operation When programmed an industry standard electret mic compatible m...

Page 168: ...vated on the first or second depression of the HOLD button CO Lines while in a transfer hold are always placed in an Exclusive Hold condition SINGLE LINE TELEPHONE While connected to an outside line t...

Page 169: ...onfirmation tone sounds and the display updates DEFAULT Exclusive Hold flash rate is set for a Green 120 ipm Flash 24 Exclusive Hold Recall Timer Description The System Hold Recall Timer determines th...

Page 170: ...with an appearance of that line can retrieve the call System Hold Flash Rate Description The System Hold flash rate is the rate at which a CO Line button or Loop button flashes when a call is placed...

Page 171: ...onds to 000 300 seconds 3 Press HOLD to save the entry A confirmation tone sounds and the display updates DEFAULT System Hold Recall Timer is set for 60 seconds Hot Keypad Description The Hot Keypad f...

Page 172: ...oup press the appropriate flexible button 1 8 Hunt Groups 458 461 are only used for RAN applications in UCD ACD refer to Chapter 4 Call Distribution ACD UCD 3 Enter a valid 3 or 4 digit flexible stati...

Page 173: ...in the order the extensions were entered in database programming for an idle station in the group and rings that station Direct ringing CO Line calls to the station number ring at the station If stat...

Page 174: ...hardcopy of the database The system baud rate must match that of the printer or receiving device Table 2 12 Hunt Group Defaults Program Code Flexible Button Features Default Value after initializatio...

Page 175: ...ital telephone speaker This feature is allowed or denied on a system wide basis in programming Programming Steps 1 Press the IDLE SPEAKER MODE flexible button FLASH 05 Button 10 2 Enter a 0 or 1 that...

Page 176: ...ion may utilize the Camp On or Executive Override features By default no intercom buttons are assigned to any key stations Operation To program a Flexible Button as an Intercom Button 1 Press the SPEE...

Page 177: ...amp On or Override A call ringing to a station on an intercom button rings muted or reminder ringing depending on the stations tone ringing cadence Up to five internal parties can be placed on hold No...

Page 178: ...e handset 2 Dial the intercom number You will hear ringing if the called station is in the T answering mode or two bursts of tone if the called station is in the H or P positions 3 Hang up to end the...

Page 179: ...HOLD to save the entry A confirmation tone sounds and the display updates DEFAULT Intercom Hold Button flash rate is set for a Red 15 ipm Flash 09 Intercom Signaling Select Description Users can cont...

Page 180: ...R calls DISA inter digit time out remains unaffected by this timer The Inter Digit Time out setting is variable from 1 99 seconds Programming Steps 1 Press the INTER DIGIT TIMEOUT flexible button FLAS...

Page 181: ...r to the Wanderer User Guide for additional information SPI Service Provider Interface This mode is used in conjunction with TAPI applications such as Discovery Link TAPI For future use Use Flash 50 p...

Page 182: ...mmand Mode at 4800 baud 4 CKTU Mode at 4800 baud 5 SPI Mode at 4800 baud 6 TAPI Mode at 4800 baud 7 Press HOLD to save the entry A confirmation tone sounds and the display updates DEFAULT Keyset is se...

Page 183: ...OK in ASCII format Only one station at a time can be programmed when using a flexible station number When in Flash 51 programming if you press HOLD without specifying a flexible number to be programme...

Page 184: ...n The Executive Digital Telephone provides the user with visual indication of call status Calls to and from other extensions number dialed line used and Camp On are some of the features displayed Each...

Page 185: ...XXNAME MMM DD YY HH MM am 18005551212 LINE XXX HH MM SS LINE XXX RECALLING MMM DD YY HH MM am RECALL FROM STA XXX LINE XXX HH MM SS RECALL FROM name LINE XXX HH MM SS STATION XXX LINE XXX 00 00 10 CAL...

Page 186: ...CALLING Station Display CALLED Station Display EXTERNAL PAGE ZONE X HH MM am EXTERNAL PAGE MMM DD YY HH MM am ALL CALL PAGE MMM DD YY HH MM am PAGE FROM STA XXX MMM DD YY HH MM am ALL CALL PAGE MMM DD...

Page 187: ...HH MM am FORWARDED TO name VIA STA XXX HH MM am CALL FROM STA XXX VIA STA XXX HH MM am CALL FROM name VIA STA XXX HH MM am FORWARDED TO STA XXX VIA STA XXX HH MM am CALL FROM STA XXX VIA STA XXX HH M...

Page 188: ...D Station Display CALL BACK FROM STA XXX MMM DD YY HH MM am CALL BACK FROM name MMM DD YY HH MM am CALL FROM STA XXX MMM DD YY HH MM am CALL FROM name MMM DD YY HH MM am TRANSFER FROM STA XXX LINE XXX...

Page 189: ...able 2 13 Liquid Crystal Displays LCD Function CALLING Station Display CALLED Station Display CALL TO STA XXX VIA HUNT HH MM am CALL TO name VIA HUNT HH MM am CALL TO STA XXX VIA ACD HH MM am CALL TO...

Page 190: ...ilable with optional software Table 2 13 Liquid Crystal Displays LCD Function CALLING Station Display CALLED Station Display DIAL NAME MMM DD YY HH MM pm ANNOUNCE TO STA XXX MMM DD YY HH MM am ANNOUNC...

Page 191: ...on about Least Cost Routing LCR refer to Appendix B Least Cost Routing ACD Overflow Station receives Overflow Call Answering Machine Emulation when a call rings the station in ring mode Answering Mach...

Page 192: ...2 166 Least Cost Routing Chapter 2 Features and Operation INTENTIONALLY BLANK...

Page 193: ...set Upon return to the station the user can press the flashing MSG WAIT button to ring each party in sequential order Operation To leave a message waiting indication If you dial a station that is busy...

Page 194: ...pted dial tone when you lift the handset 1 Lift the handset 2 Dial 663 Station that left message will ring Conditions 8 button phones use code 623 to assign a MESSAGE WAITING button Message Waiting Re...

Page 195: ...nputs This increases the capacity of music channels beyond the two available on this system A total of eight channels is available for use on the system MOH Assignments Description The MOH Assignments...

Page 196: ...ution UCD This feature is allowed or denied on a system wide basis in programming Programming Steps 1 Press MUSIC ON HOLD flexible button FLASH 05 Button 12 Feature toggles on off each time button is...

Page 197: ...age B Button 5 The following message displays 6 Enter a valid number on the dial pad to change this feature 0 No Music On Hold 1 Channel 1 8 Channel 8 7 Press HOLD to save the entry A confirmation ton...

Page 198: ...he reverse cancels the Mute function 8 button digital electronic phones use feature code 629 to make the required button Name In Display Description The Name in Display feature allows every extension...

Page 199: ...ver the feature must be enabled disabled in admin programming If a station has this feature enabled but has not programmed a name the name portion of the LCD is blank The priority of the idle display...

Page 200: ...e number to be programmed you will get the station that is in port station 100 Name Number Translation Table Description An administrable table in the KSU provides a local translation from a received...

Page 201: ...0 0 Refer to Figure 2 4 on page 2 68 for a description of keystroke combinations necessary for digit and other character entries Your entry must be 14 character entries in length If the desired phone...

Page 202: ...grammed To locate an existing index for editing 1 Press the TABLE NUMBER flexible button FLASH 55 Button 20 The following message displays 2 Enter a valid number that corresponds to the table numbers...

Page 203: ...s not go into effect until the attendant s press the night key again When the system is placed into night mode CO line ringing follows the night ringing assignments and stations are governed by their...

Page 204: ...page 2 251 Manual Operation The Attendant s can control the use of Night Mode manually by pressing the NIGHT DND button 631 An LED indicates when the system is in Night Mode operation flashing Special...

Page 205: ...s long as the incoming CO line remains connected The system defaults this option to muted ringing CO calls may also be camped on to a busy station and receive muted ringing Off Hook Voice Over Descrip...

Page 206: ...the entry A confirmation tone sounds and the display updates Flexible button 19 is lit The display updates to reflect current programming for Page A 4 Press the OHVO flexible button Button 9 The follo...

Page 207: ...ment utilizing the MUTE feature button This button is pressed to carry on a two way conversation with the OHVO initiator while still listening to the original call Option 2 The OHVO receiving station...

Page 208: ...ssage button 633 Press this flexible button and dial the 2 digit message number 31 51 to respond to the calling station DTMF digits are not heard by either party When silent messaging is used to respo...

Page 209: ...outside call on hold If your system is programmed for Exclusive Hold Preference Press HOLD button once for Exclusive Hold twice for System Hold If your system is programmed for System Hold Preference...

Page 210: ...code 700 All Call Internal and External 701 708 Internal Zone 1 8 709 Internal All Calls 761 External Zone 3 Speak in normal tone of voice to deliver message 4 Replace handset to terminate the page an...

Page 211: ...lays 5 Enter a 0 or 1 on the dial pad to enable disable this feature 0 Disabled 1 Enabled 6 Press HOLD to save the entry A confirmation tone sounds DEFAULT Paging is enabled at all stations Conditions...

Page 212: ...mines the maximum length of a page announcement internal external or all call The system automatically disconnects the page at the end of this time unless the person making the page has already hung u...

Page 213: ...ming when you want to modify a range of stations attributes using fixed station numbers Use Flash 51 programming to modify a single station s attributes using a flexible station number Programming Ste...

Page 214: ...a flexible station number When in Flash 51 programming if you press HOLD without specifying a flexible number to be programmed you will get the station that is in port station 100 Pause Timer Descript...

Page 215: ...ious types of personal messages that a station user can use to display on the LCD of the digital key telephone calling that station Message types include pre assigned messages customized messages date...

Page 216: ...s a preprogrammed PERSONAL MESSAGES button 2 Dial a valid message number 21 30 for the desired custom message The first Attendant should provide a list of messages to each station user To program a un...

Page 217: ...code 633 on the dial pad 2 Then dial the desired message number 11 17 Users may activate the following messages and be prompted to enter a return time or date 11 Vacation Until MM DD 12 Return HH MM x...

Page 218: ...ations Operation To select a Scrollable Canned Message 1 Dial 633 on the dial pad or Press the PERSONAL MESSAGES button Clear Messages is always first The following message displays 2 Press to scroll...

Page 219: ...system reset Personal Messages Flexible Button Description You can program the code 633 onto a flexible button to speed access to select and use messages Operation To program the Personal Messages Fle...

Page 220: ...lays 2 Enter the range of fixed station numbers 100 131 to be programmed If only one station is being programmed enter that number twice e g 100 100 or Enter a valid flexible number 100 8999 to be pro...

Page 221: ...CO Line Option Description The Per CO Line feature allows programming of each CO line individually for privacy This feature is useful for maintaining security on such lines as data lines private lines...

Page 222: ...ing Privacy Function The system can be programmed to eliminate CO Line Privacy which allows another station to join existing outside line conversations as follows Stations must have a direct CO line a...

Page 223: ...ows cut through If Privacy is disabled and a station joins an existing call a programmable warming tone is presented to both parties prior to actual cut through If Privacy is disabled up to seven othe...

Page 224: ...r all stations SINGLE LINE TELEPHONES 1 Enter a 0 or 1 on the dial pad to enable disable the Camp On feature 0 No Camp On is allowed 1 Camp On is allowed 2 Press HOLD to save the entry A confirmation...

Page 225: ...e attendant station Operation If Preferred Line Answer is enabled skip step 1 1 Press outside line Loop or Pool button flashing at very fast rate 2 Lift handset or press ON OFF button to converse Tran...

Page 226: ...IAL flexible button FLASH 02 Button 1 The following message displays 2 Enter a valid number that corresponds to 006 999 seconds 3 Press HOLD to save the entry A confirmation tone sounds and the displa...

Page 227: ...applicable Conditions Once the user presses the preprogrammed flexible button the timer applies when the user enters a digit After a digit is entered the inter digit timer applies between the digits R...

Page 228: ...e same manner as via the digital telephone The terminal device can be connected directly to the RS 232C connector on the Main Processing Board MPB on the Triad S or can be accessed by a telephone mode...

Page 229: ...ical staff to review the system configuration data and individual card slot configuration data This can be done on site using a data terminal or remotely using a modem to access a remote data terminal...

Page 230: ...without the need to dial an access code Hot Line Ring Down Each station key or SLT may be programmed to immediately call or ring down a particular station or outside number upon going off hook This is...

Page 231: ...r a 0 or 1 to disable enable the Off Hook Preference as follows 0 Disables programmable preference so users may not change the off hook preference as set in programming Also use for SLT stations 1 Ena...

Page 232: ...programmed for Off Hook Preference and you were given the ability to enable or change the prime flexible button 1 Dial 691 on the dial pad 2 Dial the desired button number Refer to the following char...

Page 233: ...selects the original line used to place the call and redials the number If that line is busy the system automatically selects another line from the same group and redials the number If no lines are av...

Page 234: ...sed when the expected number of digits are dialed as entered in the LCR database The SLT DTMF Receiver Timer setting is variable from 005 100 seconds Programming Steps 1 Press the SLT DTMF RECEIVER TI...

Page 235: ...e Timer determines the time needed to determine a valid on hook or off hook condition for single line telephones On Hook or Off Hook signals that are shorter in duration than this timer are ignored by...

Page 236: ...ion must be an LCD type to view the information Speakerphone Both Enhanced and Executive Digital Telephones are equipped with a speakerphone Speakerphone Options Description The speakerphone can be pr...

Page 237: ...Speakerphone enabled for intercom calls only Speakerphone capabilities disabled for outgoing CO line calls monitoring and on hook dialing are still permitted 2 Permits toggling of speakerphone and he...

Page 238: ...ailable outside line button and dial the number Speakerphone is activated 4 Press ON OFF button to OFF to end the call SINGLE LINE TELEPHONE Not applicable Speed Dial Station Speed Dial Numbers Descri...

Page 239: ...is accessed 5 Press the SPEED button 6 Replace the handset to end the speed bin programming To program multiple speed numbers 1 Press the SPEED button twice to conclude programming a number 2 Enter t...

Page 240: ...rs are entered at Station 100 Use Flash 50 programming when you want to modify a range of stations attributes using fixed station numbers Use Flash 51 programming to modify a single station s attribut...

Page 241: ...station at a time can be programmed when using a flexible station number When in Flash 51 programming if you press HOLD without specifying a flexible number to be programmed you will get the station t...

Page 242: ...mming for Page C 5 Press the SYS BIN RANGE button Button 6 The following message displays 6 Enter a range of speed bins to be allowed 100 999 The leading digit 9 is not reflected on the LCD and is not...

Page 243: ...ng Long Distance carriers or banking services when account codes are required Operation To chain speed bins together simply press one speed bin and then another as required Initialize System Station S...

Page 244: ...bers Printout Programming Steps 1 Press the SYSTEM SPEED flexible button FLASH 85 Button 6 The following message displays 2 To print the System Speed bins press the HOLD button The following message d...

Page 245: ...lization FLASH 50 1 Paging Access Enabled PAGE A 2 Do Not Disturb Enabled 3 Conference Enable Disable Per Station Enabled 4 Executive Override Disabled 5 Privacy Per Station Enabled 6 System Speed Dia...

Page 246: ...Group Access Station Group 1 9 LCR Class of Service COS 0 Unrestricted Access 10 Off Hook Preference Programming 00 No specific button preferred Enabled 11 Flexible Button Programming blank 12 Keyset...

Page 247: ...NG NAME AT IDLE LCD EXT NUMBER NAME AT IDLE LCD EXT NUMBER ACD ZAP TONE DISABLED ACD ZAP TONE DISABLED STATION ID KEYSET SP 24BTN STATION ID KEYSET SP 24BTN CO LOOP POOL FLEX DISABLED CO LOOP POOL FLE...

Page 248: ...e on that port Each station type must be identified Use Flash 50 programming when you want to modify a range of stations attributes using fixed station numbers Use Flash 51 programming to modify a sin...

Page 249: ...elephone Boards DTIB default to ID 006 24 Button Digital Telephone all Single Line Boards SLIB default to ID 6 If HOLD is pressed without entering a station range ALL stations are selected Flash 50 Fi...

Page 250: ...mming that results when a different station type is plugged into a port already designated as another station type To change the Station ID with the Station ID Lock feature enabled 1 Enter programming...

Page 251: ...ime that is needed to determine a valid SMDR call for reporting purposes By default this timer is set to 30 seconds and is variable from 00 to 60 seconds in 1 second increments This feature is enabled...

Page 252: ...TART DATE DIALED 1102 031 00 00 11 13 59 01 15 01 O2101 CALL TO STA2101 80 character format Inbound Call from an Extension 1 2 3 4 5 6 7 8 1234567890123456789012345678901234567890123456789012345678901...

Page 253: ...each toggle 4 After all entries are made press HOLD to save the entry A confirmation tone sounds SMDR Enable Disable Description A call accounting device can be installed allowing the system to track...

Page 254: ...cter Print Assignment Description The system can be programmed to print individual SMDR records in either a 1 line 80 character format or a 3 line 30 character format Programming Steps 1 Press PRINT F...

Page 255: ...e the entry A confirmation tone sounds and the display updates DEFAULT Port 1 SMDR Call Qualification Timer Description The SMDR Call Qualification Timer determines the time needed to determine a vali...

Page 256: ...itions The station number that is dialed as the relocated station must be unplugged The relocated station is given the station attributes of the station doing the relocating The two stations trade sta...

Page 257: ...call Timer 1 min 4 Transfer Recall Timer 45 sec 7 Pause Timer 2 sec 8 Call Park Recall Timer 180 sec 9 Conference DISA Timer 10 min 10 Paging Time out Timer 15 sec 11 CO Ring Detect Timer 3 300 ms 12...

Page 258: ...abled 13 Call Qualifier Tone Disabled FLASH 06 SYSTEM FEATURES 2 1 Barge In Warn Tone Enabled 2 CO Ring Tones Enabled 3 Verified Account Codes Disabled 4 Call Forward Display Enabled 5 External Day Ri...

Page 259: ...ash 15 Camp On Button Red 120 ipm flash 16 Call Back Button Red 120 ipm flash 17 Line Queue Button Red 480 ipm flutter 18 Do Not Disturb Button Red Steady On 19 Intercom Hold Button Red 15 ipm flash F...

Page 260: ...of the printer or receiving device When printing the System Parameters the following data prints All System Timers All System Wide Options External Night Ringing Hold Preference Attendant Station s P...

Page 261: ...CO RING TONES VERIFIED ACCT CODES CALL FWD DISPLAY EXTERNAL DAY RING OVERFLOW STA FWD DIRECT XFER STATION LOCK LCR CALL PROGRESS RECORDING WARN TONE MAINTENANCE RINGBACK ON XFER DID TIE SIGNALING 911...

Page 262: ...12 HOURS 0 5 DTIB 0 6 LCOB PBX DIALING CODES 0 7 DTIB EXECUTIVE SECRETARY PAIRINGS 1 2 3 4 ON BOARD RELAY ASSIGNMENTS NONE NONE I O BAUD RATE Port 1 9600 Port 2 9600 Port 3 9600 AUTO NIGHT MODE N WEE...

Page 263: ...itialized 1 Press the RESET flexible button FLASH 80 Button 20 The following message displays 2 To reset the system without initializing the database press the HOLD button No confirmation tone sounds...

Page 264: ...ar when the calling station station receiving the messages goes on hook A station can receive only one message at a time Text messages may be chained i e multiple messages sent to one caller Text mess...

Page 265: ...r individuals Dialing privileges or toll restriction is determined through assignment of station and CO line Class Of Service COS Several types of restriction can be derived simply by programming COS...

Page 266: ...are made in the Deny Table and only there then only those numbers are denied All other dialing is allowed Rule 4 If there are entries in both Allow and Deny tables the Allow Table is searched first a...

Page 267: ...to allow every office code on an individual basis Related Information Table 2 20 Allow Deny Table Rules Allow Table Deny Table Conditions and Results Allow Deny Rule 1 No Entries No Entries All calls...

Page 268: ...e that references a Special Table the number dialed are checked for an allowed code in the Special Table If a match is not found in the Special Table the system continues to check for a match in the n...

Page 269: ...e B when Station COS is 3 and CO Line COS is either 1 or 3 When Station COS is 4 and CO Line COS is 1 both allow tables are looked at first Allow Table A first then Allow Table B then both deny tables...

Page 270: ...ss the ALLOW TABLE A or ALLOW TABLE B flexible button FLASH 70 Button 1 or 3 The following message is shown on the display telephone The first two bin locations display 2 Enter a valid bin number 01 2...

Page 271: ...1 or 3 When Station COS is 4 and CO Line COS is 1 both allow tables are looked at first Allow Table A first then Allow Table B then both deny tables Deny Table A first then Deny Table B Do Not Care d...

Page 272: ...t or removed from the list When a Special Table is checked for a match to a 3 digit code and not found the system continues to search the next Allow Deny Table to be checked The system does not return...

Page 273: ...DISPLAY TABLES flexible button FLASH 70 Button 12 multiple times to scroll through the entries Programming Steps Press the DISPLAY TABLES flexible button FLASH 70 Button 12 while entering information...

Page 274: ...tton FLASH 80 Button 5 The following message displays 2 Press the HOLD button A confirmation tone sounds SPECIAL TABLE 1 AC XXX YYY YYY YYY YYY YYY YYY Table 2 21 Exception Table Defaults Program Code...

Page 275: ...prints Allow Table A and Deny Table A Allow Table B and Deny Table B Special Tables 1 2 3 and 4 Figure 2 19 Exception Tables Printout ALLOW TABLE A SPECIAL TABLE 1 AREA CODE 01 11 ALLOWED OFFICE CODE...

Page 276: ...iction By entering an account code the station class of service becomes unrestricted When account codes are forced on a system wide basis selected users may be instructed on how to enter account codes...

Page 277: ...e line to provide dial tone LCR is recommended when toll restriction is enabled Uniform Call Distribution Eight Uniform Call Distribution UCD groups can be programmed each containing up to eight three...

Page 278: ...3 Press HOLD to save the entry A confirmation tone sounds and the display updates Flexible Button 19 Page A is lit 4 Press the Page B flexible button Button 20 The following message displays XXX XXX C...

Page 279: ...ing calls on this line by stations not normally assigned access to the line s by dialing feature code 5 This station must have a direct CO appearance or an available loop key assigned to do this Lines...

Page 280: ...ation Voice Mail automatically handles unanswered calls Station user can then retrieve messages left at their stations Auto Attendants can handle incoming calls and route callers to station users with...

Page 281: ...o an alternate group This is useful when more than 24 ports are required for voice mail traffic Programming Steps 1 Press the ALTERNATE VM GROUP flexible button FLASH 65 Button 9 2 Enter a valid flexi...

Page 282: ...index entry 1 Press in the desired location on the keypad 2 Then press the HOLD button DEFAULT Voice Mail Group 1 Standard Leave Mail Index is set to zero 0 Retrieve Mail Index Entry Description The R...

Page 283: ...VM station number 3 Press HOLD to save the entry A confirmation tone sounds and the display updates No Answer Leave Mail Index Entry Description The No Answer Leave Mail Index specifies the digits to...

Page 284: ...sy leave mail index entry 1 Press 2 Then press HOLD DEFAULT Voice Mail Group 1 Busy Leave Mail Index is set to zero 0 VMID Station Numbers Description The VMID Station Numbers feature must be used aft...

Page 285: ...ful when a station user manually transfers a caller to a mailbox Operation When a caller wants to be transferred into a user s Voice Mail box and that user s station is not forwarded into voice mail t...

Page 286: ...tion By default the station number is sent to the Voice Mail system In station programming there is a field to insert a 4 digit entry 0000 9999 which can be sent to the Voice Mail system in place of t...

Page 287: ...tation that is in port station 100 Message Waiting Indication Description When Voice Mail receives a voice message for a user who has a station on the Triad S System the VM connected to the system can...

Page 288: ...ompted enter the mailbox password Message Wait VM Button Flash Rate Description The Message Wait VM Button flash rate is the rate at which the Message Wait and VM button s flashes when you receive a m...

Page 289: ...rectly to a mailbox Multiple MWI capability per key station This allows one station to have MWI for multiple mailboxes Multiple direct mailbox access This allows one button access to different mailbox...

Page 290: ...1 8 Voice Mail Groups 440 447 None 9 Alternate Voice Mail Group None 10 Standard Leave Mail Index Entry VM Group 1 Index 0 11 Retrieve Mail Index Entry VM Group 1 Index 1 12 Station Assignments None...

Page 291: ...oice Mail Outpulsing Table including the disconnect table Voice Mail Options Figure 2 20 Voice Mail Group Parameters Printout VM ALT LEV RET STN 440 0 1 441 442 443 444 445 446 447 VOICE MAIL OUT TABL...

Page 292: ...s case callers are answered by the Voice Mail or Auto Attendant Main greeting Incoming CO callers can be call forwarded into Voice Mail automatically if a Preset Forward Destination is programmed for...

Page 293: ...bled Programming Steps 1 Press the IN BAND DIGS CO CALL flexible button FLASH 67 Button 1 The following message displays 2 Enter a 0 or 1 to Enable Disable this feature 0 Disabled 1 Enabled 3 Press HO...

Page 294: ...to a station and returns to the original party Programming Steps 1 Press the VM BROKER CALLS flexible button FLASH 67 Button 3 The following message displays 2 Enter a 0 or 1 to Enable Disable this fe...

Page 295: ...play updates DEFAULT VM Port is disabled To indicate which port is used to connect the voice mail system and the telephone system 1 Press the VM PORT NUMBER flexible button FLASH 67 Button 7 The follo...

Page 296: ...he following message displays 2 Once the system connects to the station the user s mailbox the flexible button LED lights solid green and the LCD displays To pause or resume recording after a pause pr...

Page 297: ...eturned to a two way conversation Only one active recording per station is allowed If a conference is being recorded and the conference master exits the recording stays active The recording stops if t...

Page 298: ...LT Recording Warning Tone is enabled Voice Mail Outpulsing Table Voice Mail In Band Signaling Description Entries in one of the eight Voice Mail Outpulsing Tables determine the In Band signaling requi...

Page 299: ...nge tables press the appropriate flexible button Buttons 2 8 and perform the following procedures 3 Dial one of the following when required 0 If a prefix is required 1 If a suffix is required If entry...

Page 300: ...provided to the voice mail port followed by busy tone to aid the voice mail system to recognize that the caller has abandoned the call The Triad S system provides Loop Supervision monitoring while a...

Page 301: ...the Electronic Key Telephone consists of two wheels located on the right side of the telephone Turning the wheel toward you decreases the volume The front wheel controls voice background music and spe...

Page 302: ...me or away from you for increased speakerphone volume Each model has a volume button that can be pressed to increase or decrease the handset volume The B Z ringer switch is located on the bottom of th...

Page 303: ...Attendant s with DSS DLS features of the Triad S System are listed and described in alphabetical order Attendant features are in addition to digital station features The instructions in this chapter...

Page 304: ...N O T E S...

Page 305: ...by group or directed call pickup DND DO NOT DISTURB button On Attendant stations this button becomes the system Night Mode button A flexible button must be assigned to use this feature LINE QUEUE butt...

Page 306: ...ringing call the receiving station hears a tone ring every 2 4 seconds ACD features are available with optional software Attendant Features Index Table 3 1 Attendant Features Features ATTENDANT FEATU...

Page 307: ...ange to a solid red indication The audible ringing tone at all stations ceases The LCDs at all stations revert to a normal display The list remains available for review by pressing the 911 ALERT flexi...

Page 308: ...es at the Attendant station Attendant Custom Message Description The Attendant Custom Message feature allows the first programmed Attendant system administrator to enter up to ten custom messages for...

Page 309: ...e Key telephones and SLTs can leave a message SLTs are notified that they left a message with a warning tone when going off hook Incoming and outgoing calls are not inhibited with a message displayed...

Page 310: ...phone station users to obtain a directory of station users and have the system dial the extension currently displayed The Triad S system provides locations for up to 200 names 000 199 Directory dialin...

Page 311: ...nter edit and erase names in the Directory List for stations or speed dial numbers 1 Enter desired 3 digit Directory List number 000 199 or dial to scroll up next entry or to scroll down previous entr...

Page 312: ...The display updates as the name is entered refer to Figure 3 1 on page 3 9 6 Press SPEED when finished Confirmation tone sounds and the display shows the new or changed name 7 Press HOLD then use or...

Page 313: ...croll up next entry through the list or Dial to scroll down previous entry through the list or Press another key to view the list for a different letter of the alphabet 4 When the desired name display...

Page 314: ...calls on the lines are affected but incoming calls are unaffected A CO line may be disabled while it is being used When the trunk becomes idle further outgoing access is prevented Operation To disabl...

Page 315: ...s CO line is automatically placed on hold and the Attendant is cut through To call a station in Do Not Disturb mode Press the preprogrammed ATTN OVERRIDE button The station is signaled with a Camp On...

Page 316: ...Time is set for 12 hour display format Operation 1 Dial 692 on the dial pad A confirmation tone sounds 2 Enter date and time as follows YYMMDDHHMM When the correct number of digits are entered a confi...

Page 317: ...pad the following results occur The LED on the flexible button lights solid if programmed Recalls and dial 0 calls now ring at the second Attendant If the second Attendant places their phone in unava...

Page 318: ...tation to provide additional buttons for DSS Busy Lamp Field BLF features Busy Lamp Field Indicators Each station key on the DSS console has a corresponding indicator that shows whether the station is...

Page 319: ...uttons assigned as Stations can be changed by the user Refer to Figure 3 2 and Figure 3 3 DSSConsoleMap 1 by default 12 CO Lines 32 Stations 100 131 2 Call Park locations one external page zone and a...

Page 320: ...n type must be identified Programming Steps 1 Press the STATION ID flexible button FLASH 50 Page B Button 1 2 Dial 1 2 on the dial pad to identify the DSS map number Refer to Mapping Options on page 3...

Page 321: ...ress the ATTENDANT DISPLAY TIMER flexible button FLASH 02 Button 2 The following message displays 2 Enter a valid number on the dial pad that corresponds to 00 99 seconds 3 Press HOLD to save the entr...

Page 322: ...escription An Unanswered Call Management Table with 100 entry capacity is maintained in the system The calling number name information pertaining to any unanswered call is placed in this table at the...

Page 323: ...ashing at a very fast rate Conditions Recall does not apply to intercom calls placed on hold Attendant Recall Timer Description The Attendant Recall Timer determines the time a recalling call rings at...

Page 324: ...call transfer sequence page announcement or CO call Speed Dial System Storing System Speed numbers must be entered by the first programmed Attendant If no Attendant is specified enter at Station 100 1...

Page 325: ...4 Call Distribution ACD UCD This chapter covers the topics of Automatic Call Distribution ACD and Uniform Call Distribution UCD...

Page 326: ...N O T E S...

Page 327: ...isor is logged into their ACD group If no supervisor is logged in the agent receives a burst of error tone and the HELP button does not illuminate The ACD supervisor station receives a Help message wh...

Page 328: ...busy and calls are in queue the Supervisor Agent Queue Status display is seen at all ACD members of that group There are two methods for stations not assigned to the ACD Group to monitor the ACD Call...

Page 329: ...ACD Calls In Queue Display feature code 579 XXXX XXXX ACD group number 2 Replace the handset or press the ON OFF button to terminate the display Conditions Any ACD station can have a button assigned t...

Page 330: ...vailable Unavailable feature code 566 on the dial pad or Press the preprogrammed AVAILABLE UNAVAILABLE button You are now blocked from receiving ACD calls Conditions If station is unavailable and key...

Page 331: ...rst three digits are used in the SMDR record Operation While agent is on a call 1 Press the preprogrammed CALL QUALIFIER flexible button followed by the three digit qualify code 2 Enter a to complete...

Page 332: ...e dial pad or Press preprogrammed flexible button The status of the ACD agents is displayed with a letter following the station number where the agent is logged in XXXX ACD Group number 3 or 4 digit s...

Page 333: ...sounds and the display updates To delete an ACD Overflow Station 1 Press three times 2 Then press the HOLD button ACD Overflow Available Unavailable Description An overflow station may be assigned to...

Page 334: ...button LED is lit steady A confirmation tone sounds and the agent is logged onto the ACD group The ON OFF LED extinguishes if the agent started the sequence in the handsfree mode The ACD Agent Login...

Page 335: ...nto an ACD group from a station that is logged into another ACD group the station is automatically removed from the previous ACD group An agent may log out while in wrap up or unavailable An agent log...

Page 336: ...s 5 Enter another ACD Group number to designate the Alternate ACD Group 6 Press HOLD to save the entry A confirmation tone sounds and the display updates To delete an Alternate ACD Group 1 Press 2 The...

Page 337: ...e entry A confirmation tone sounds and the display updates DEFAULT CIQ Threshold is disabled Conditions Any ACD station must have a button assigned to view the calls in queue of any ACD group A CIQ fl...

Page 338: ...o destinations based on table overrides These digits or a translation table entry s digit name then show on an agent s display as calling number identification digits This RAN function is only used fo...

Page 339: ...to ring directly into an ACD group When all agents are busy and RAN is enabled the system answers the caller and presents the Primary RAN announcement automatically Message Interval Timer Description...

Page 340: ...ually put themselves back into an available status Refer to ACD UCD Available Unavailable on page 4 5 No Answer Retry Timer Description When the No Answer Retry timer expires a station that failed to...

Page 341: ...ward to Voice Mail Groups Hunt Groups and stations If the ACD Overflow station is busy or does not answer before the no answer call timer expires the ACD call forwards to the designated forward locati...

Page 342: ...The timer starts when an incoming call is answered and presented to the first recorded announcement Transferred CO callers overflow at the expiration of the Overflow Timer The ACD Overflow Timer setti...

Page 343: ...button FLASH 63 Button 1 The following message displays 2 Press the ENABLE DISABLE flexible button LED On YES Enabled LED Off NO Disabled 3 Press HOLD to save the entry A confirmation tone sounds and...

Page 344: ...o delete a station from being a primary agent of the ACD group use the dial pad as follows Enter XXXX 0 XXXX flexible station number Press HOLD to save the entry A confirmation tone sounds and the dis...

Page 345: ...umbers can be chained together by placing the RAN Group Number 458 461 as the last member in the desired group RAN Groups are pilot type only Digital Voice Mail DVM DVM can serve as a RAN Announcer by...

Page 346: ...ialed by the caller DO NOT play Place in Queue or Hold Time message 2 DO NOT take menu action on any DTFM dialed by user play the Place in Queue message only 3 Take menu action on DTMF play the Place...

Page 347: ...t 1 Press the TABLE X flexible button 1 8 2 Dial 3 for RAN Hunt Group 3 Dial 0458 0461 for RAN Hunt Group used 4 Enter message duration 000 300 seconds 5 Press HOLD to save the entry A confirmation to...

Page 348: ...ment feature allows stations serving as secondary agents to be entered into the ACD group Agents can login to primary and secondary groups Primary agents ACD calls from their primary group are present...

Page 349: ...RAN flexible button FLASH 60 Button 11 The following message displays 5 Enter a valid number 1 8 for the desired RAN Announcement Table or a to remove the entry 6 Press HOLD to save the entry A confi...

Page 350: ...Service or other applicable off hook events are taking place at the station The supervisor queue status display is saved in battery backed memory When a supervisor logs out of the group presently disp...

Page 351: ...sed a supervisor may intrude into an agent s call in a listen only mode or in a true conference mode Prior to barge in a supervisor must log into the agent s group using the supervisor log in code 576...

Page 352: ...es to reflect current programming for Page A 4 Press the SUPV BARGE IN flexible button Button 12 The following message displays 5 Enter a 0 or 1 on the dial pad to enable disable this feature 0 Disabl...

Page 353: ...ion that is in port station 100 Supervisor Station Assignment Description The ACD Supervisor Station assignment feature provides a means to assign each ACD group a supervisor This Supervisor Station c...

Page 354: ...essage displays 5 Enter a valid number 1 8 for the desired RAN Announcement Table or a to remove the entry 6 Press HOLD to save the entry A confirmation tone sounds and the display updates Wrapup Time...

Page 355: ...se Flash 51 programming to modify a single station s attributes using a flexible station number Programming Steps 1 Press FLASH and dial 50 or dial 51 Flexible button 24 New Range is lit and one of th...

Page 356: ...a flexible number to be programmed you will get the station that is in port station 100 Initialize ACD Group Parameters Description ACD Group Parameters may be initialized to set all data fields to th...

Page 357: ...o print data for the ACD Hunt Group Parameters press the HOLD button The following message displays When the system finishes sending the requested information to the printer a confirmation tone sounds...

Page 358: ...visor Agent Queue Status display is seen at all UCD members of that group 2 Any station not assigned in a UCD group can view the number of calls in queue for any given UCD Group To view the number of...

Page 359: ...ge Interval Timer Description The UCD Message Interval Timer MIT determines the length of time a caller remains in queue listening to MOH if provided between recorded announcements The UCD Message Int...

Page 360: ...k into an available status Refer to UCD Available Unavailable on page 4 44 No Answer Retry Timer Description When the No Answer Recall timer expires a station that failed to answer the ringing UCD cal...

Page 361: ...ow Station MAY NOT be one of the UCD Group stations Only CO calls transferred to a UCD Group overflow to the Overflow Station when RAN Tables are assigned Programming Steps To assign an UCD Overflow S...

Page 362: ...Enter a 0 or 1 on the dial pad to enable disable the use of this feature 0 Disabled 1 Enabled 3 Press HOLD to save the entry A confirmation tone sounds DEFAULT Overflow Station Forward is disabled Op...

Page 363: ...es DEFAULT UCD Overflow Timer is set for 60 seconds Primary Agent Assignments Description The Primary Agent Assignment feature allows the stations serving as primary agents to be entered into the UCD...

Page 364: ...essage Each RAN device can provide an announcement to one caller at a time Subsequent callers are queued onto the message on a first in basis The Digital Voice Mail DVM can be used as a RAN device for...

Page 365: ...menu action only on DTMF dialed by the caller DO NOT play Place in Queue or Hold Time message 2 DO NOT take menu action on any DTFM dialed by user play the Place in Queue message only 3 Take menu acti...

Page 366: ...Press the TABLE X flexible button 1 8 2 Dial 3 for RAN Hunt Group 3 Dial 0458 0461 for RAN Hunt Group used 4 Enter message duration 000 300 seconds 5 Press HOLD to save the entry A confirmation tone s...

Page 367: ...dary Recorded Announcement Description A Secondary Recorded Announcement RAN may be assigned to the group This announcement can be used for follow up information after the Primary message This announc...

Page 368: ...rates Programming Steps 1 Press the UCD UNAVL DSS BLF flexible button FLASH 07 Button 8 2 Enter a valid number 00 28 on the dial pad to correspond to one of the 29 available options Refer to Table 2 1...

Page 369: ...ter completion of a UCD call on hook the agent is not subjected to another UCD call for the duration of the Wrap up Timer regardless of the number of calls in queue allowing the agent to finish call r...

Page 370: ...s Program Code Flexible Button Features Default Value after initialization FLASH 60 UCD GROUPS 550 557 2 Alternate UCD Group Assignment None 3 UCD Overflow Station Assignment None 7 UCD Primary Agent...

Page 371: ...e The system baud rate must match that of the printer or receiving device Programming Steps 1 Press the UCD GROUPS flexible button FLASH 85 Button 12 The following message displays 2 To print data for...

Page 372: ...4 48 Uniform Call Distribution Chapter 4 Call Distribution ACD UCD...

Page 373: ...A ICLID Caller ID This specification provides the functional and implementation definition for the addition of the ICLID feature to the Triad S Digital Key Telephone System...

Page 374: ...N O T E S...

Page 375: ...equency Shift Key format For this feature to operate properly it must be activated from the Central Office so the numbers or name if available of the calling party are delivered over the individual ti...

Page 376: ...aller ID Name Number Description The Caller ID Name Number feature allows a station user to program a flexible button to view both the number and name on the LCD when receiving a Caller ID CO call The...

Page 377: ...ilability of the Calling Name feature if the calling name is provided the system delivers that to the display instead of the calling number The specification for this feature is that the system displa...

Page 378: ...th name identification is present Unanswered calls are recorded in the SMDR record for incoming calls with a U indicator to provide caller identification for statistical and call back purposes Caller...

Page 379: ...nput on the RS 232C connector of the optional MISB When ICLID is desired the following system wide parameters determine how the ICLID information is distributed Programming Steps 1 Press FLASH and dia...

Page 380: ...option Name in Display Description The system can be set to display the incoming telephone number or the person s name on the LCD display Programming Steps 1 Press the NAME flexible button FLASH 56 B...

Page 381: ...ng When the timer expires CO line ringing is detected by digital telephones and SLTs The purpose of this timer is to wait until after the first ring cycle to be detected by the digital system so the I...

Page 382: ...LID Tables Description ICLID Table parameters may be initialized setting all data fields to their original default values XXX XXX PAGE C ENTER BUT TON NUMBER RING DELAY TIMER 00 20 00 Table A 1 ICLID...

Page 383: ...he ICLID Table s the following data prints an example follows the programming steps ICLID Features ICLID Translation Table ICLID Unanswered Call Table ICLID Answered Call Table ICLID Ringing Assignmen...

Page 384: ...TION TABLE ICLID ANSWERED CALL TABLE NONE ENTRY ROUTE NAME NUMBER ROUTE RING ASSIGNMENTS 600 601 00 602 NONE 603 604 01 605 NONE 606 607 02 608 NONE 609 610 03 611 NONE 612 613 04 614 NONE 615 616 05...

Page 385: ...107A 15 108 NONE 108A 16 109 NONE 109A 17 110 NONE 110A 18 NONE 19 130 NONE 130A 20 NONE 21 150 NONE 150A and so on through 99 100 100A 170 170A 101 101A 102 102A 190 190A 103 103A 104 104A 210 210A...

Page 386: ...e entries and dial a desired entry back The table displays the number as well as the station that answered the call Operation This table may be accessed from any user station display phone so the answ...

Page 387: ...splay telephone to review unanswered calls Only an Attendant station can delete an entry from this table Operation To enter the review process dial 635 The functions available to a phone are Condition...

Page 388: ...A 16 ICLID Call Management Tables Chapter ICLID Caller ID...

Page 389: ...Least Cost Routing This section describes the Least Cost Routing LCR feature and how to program the eight LCR Tables to monitor the digits dialed at each station and select the best route for the cal...

Page 390: ...N O T E S...

Page 391: ...ystem to handle call routing in areas that require a 1 before a long distance number as well as in areas that do not require the 1 6 Digit Routing Table is used to determine the route for one or more...

Page 392: ...uction Chapter Least Cost Routing LCR Flowchart This diagram illustrates the path of an outgoing call as it relates to the LCR feature when programmed Figure B 1 LCR Flowchart ROUTE ASSIGNED FROM 6 DI...

Page 393: ...ton Programming LCR Tables Description The Least Cost Routing LCR feature allows automatic selection of the most economical trunk according to the number dialed and the time of the day and day of the...

Page 394: ...his table even if they do not require long distance calling The number of digits to expect entry aids the system in identifying when the last digit is dialed and to begin routing the call This also he...

Page 395: ...for a common area code to a specified route All entries made to a table route those office codes to the specified route list table An area code may be entered into more than one 6 digit table with dif...

Page 396: ...R Class Of Service Priority are programmed on a per line group basis When routing a CO call through LCR CO Line groups are accessed in sequence so that the first line group entered represents the leas...

Page 397: ...with a priority between 3 and 6 Programming Steps 1 Press the ROUTE LIST TABLE flexible button FLASH 75 Button 4 The following message displays RR Route List Table Number 00 15 T Time Period Route Li...

Page 398: ...hange FX line the digit 1 and the three digit area code NPA dialed by the user must be deleted before the call can be placed on that FX line An Insert Delete table can be programmed to do this Digits...

Page 399: ...oth the pre in front of or post behind the number tables The and cannot be used as delete characters in the Delete tables To delete a table Enter a valid table number and press the HOLD button Daily S...

Page 400: ...e HOLD button to save the entry A confirmation tone sounds and the display updates Default times are 0800 1700 2300 8 AM 5 PM and 11 PM and the fourth time is disabled To change a Start Time all times...

Page 401: ...button FLASH 75 Button 7 The following message displays D Day of the Week 0 Monday 1 Tuesday 2 Wednesday 3 Thursday 4 Friday 5 Saturday 6 Sunday T Time Period Route List 1 4 to use for the time of day...

Page 402: ...h are assigned Entering the pound key twice denies all Toll Information Calls Programming Steps 1 Press the TOLL INFO flexible button FLASH 75 Button 8 The following message displays 2 Enter a valid R...

Page 403: ...rol dialing patterns and lines used for outgoing CO calls This can be enabled disabled on a per station basis for additional flexibility and control Forced LCR is optional disabled for all stations an...

Page 404: ...n be given a class of service assignment for Least Cost Routing The range is between 0 6 with 0 being unrestricted and 6 the most restricted A station can use LCR routes with a priority number equal t...

Page 405: ...to the LCR Class of Service desired 7 Press HOLD to save the entry A confirmation tone sounds and the display updates Conditions Only one station at a time can be programmed when using a flexible stat...

Page 406: ...Call Cost Display replaces the call duration display when a call is made using LCR The cost information is programmable by selecting one of the 16 route list tables and one of the four time periods T...

Page 407: ...les Programming Steps 1 Press the LCR TABLES flexible button FLASH 80 Button 7 The following message displays 2 Press the HOLD button A confirmation tone sounds Table B 2 LCR Table Defaults Program Co...

Page 408: ...s the following data prints examples follow programming steps Exception Table Route List Table Insert Delete Table Daily Time Table Weekly Time Table Toll Tables 6 Digit Table 3 Digit Table Programmin...

Page 409: ...2 1 2 3 4 010 010 010 010 1 1 1 1 0 0 0 0 1 1 1 1 11 12 13 14 PRE PRE PRE PRE P P P P 3 1 2 3 4 072 072 072 072 1 1 1 1 0 0 0 0 1 1 1 1 15 16 17 18 PRE PRE PRE PRE P P P P 4 1 2 3 4 171 171 171 171 1...

Page 410: ...N 1 7 N 255 0 11 N 1 7 N 256 0 11 N 1 7 N 257 0 11 N 1 7 N 258 0 11 N 1 7 N 259 0 11 N 1 7 N 260 0 11 N 1 7 N 261 0 11 N 1 7 N 262 0 11 N 1 7 N 263 0 11 N 1 7 N 264 0 11 N 1 7 N 265 0 11 N 1 7 N 266...

Page 411: ...N 1 7 N 389 0 11 N 1 7 N 390 0 11 N 1 7 N 391 0 11 N 1 7 N 392 0 11 N 1 7 N 393 0 11 N 1 7 N 394 0 11 N 1 7 N 395 0 11 N 1 7 N 396 0 11 N 1 7 N 397 0 11 N 1 7 N 398 0 11 N 1 7 N 399 0 11 N 1 7 N 400...

Page 412: ...1 7 N 525 0 11 N 1 7 N 526 0 11 N 1 7 N 527 0 11 N 1 7 N 528 0 11 N 1 7 N 529 0 11 N 1 7 N 530 0 11 N 1 7 N 531 0 11 N 1 7 N 532 0 11 N 1 7 N 533 0 11 N 1 7 N 534 0 11 N 1 7 N 535 0 11 N 1 7 N 536 0 1...

Page 413: ...N 1 7 N 661 0 11 N 1 7 N 662 0 11 N 1 7 N 663 0 11 N 1 7 N 664 0 11 N 1 7 N 665 0 11 N 1 7 N 666 0 11 N 1 7 N 667 0 11 N 1 7 N 668 0 11 N 1 7 N 669 0 11 N 1 7 N 670 0 11 N 1 7 N 671 0 11 N 1 7 N 672...

Page 414: ...11 N 1 7 N 797 0 11 N 1 7 N 798 0 11 N 1 7 N 799 0 11 N 1 7 N 800 0 11 N 1 7 N 801 0 11 N 1 7 N 802 0 11 N 1 7 N 803 0 11 N 1 7 N 804 0 11 N 1 7 N 805 0 11 N 1 7 N 806 0 11 N 1 7 N 807 3 11 N 1 7 N 80...

Page 415: ...N 1 7 N 929 0 11 N 1 7 N 930 0 11 N 1 7 N 931 0 11 N 1 7 N 932 0 11 N 1 7 N 933 0 11 N 1 7 N 934 0 11 N 1 7 N 935 0 11 N 1 7 N 936 0 11 N 1 7 N 937 0 11 N 1 7 N 938 0 11 N 1 7 N 939 0 11 N 1 7 N 940 0...

Page 416: ...B 28 Programming LCR Tables Chapter Least Cost Routing...

Page 417: ...se programming Use the detailed procedures contained in other chapters and appendices for actual programming via executive display telephone Use the Customer Database Worksheets in this appendix to he...

Page 418: ...N O T E S...

Page 419: ...e method and steps to program the system via a PC are identical to those used when programming from a digital key set A button to keyboard mapping is provided refer to Figure C 2 on page C 4 to help m...

Page 420: ...tructions adm REMOTE ADMIN KEY DEFINITION Keyset Term Keyset Term Keyset Term 0 0 FLEX 1 Q FLEX 13 D 1 1 FLEX 2 W FLEX 14 F 2 2 FLEX 3 E FLEX 15 G 3 3 FLEX 4 R FLEX 16 H 4 4 FLEX 5 T FLEX 17 J 5 5 FLE...

Page 421: ...on the terminal 2 Enter the password default 3226vodavi and press Enter again Proper entry of the password results in the Adm prompt Proceed with programming referring to Figure C 1 on page C 4 for t...

Page 422: ...e facilitates the programming of a database on an in house system which is downloaded to a PC and then uploaded to a system in the field After the system maintenance is completed the file saved in the...

Page 423: ...lays change the settings as shown and then click OK Baud Rate 9600 Parity None Data Bits 8 Stop Bits 1 Flow Control Xon Xoff 4 Press Enter and complete the following fields 5 On the tool bar click Tra...

Page 424: ...ays change the settings as shown and then click OK Baud Rate 9600 Parity None Data Bits 8 Stop Bits 1 Flow Control Xon Xoff 4 Press Enter and complete the following fields 5 On the tool bar click Tran...

Page 425: ...17 Xoff 19 3 Press Enter and complete the following fields 4 Press PgUp on keyboard or locate file and select Upload 5 Highlight XMODEM and click OK 6 Type or select upload filename and click OK The A...

Page 426: ...Xoff 19 3 Press Enter and complete the following fields 4 Press PgDn on keyboard or locate file and select Download 5 Highlight XMODEM and click OK 6 Type or select download filename and click OK The...

Page 427: ...Time out Timer 00 60 15 sec 11 CO Ring Detect Timer 2 9 3 300 ms 12 SLT DTMF Receiver Timer 005 100 020 sec 13 Message Wait Reminder Tone 000 104 000 min 14 SLT Hook Switch Timer 05 20 10 1 sec 15 SLT...

Page 428: ...ne Disabled Enabled Enabled 6 Background Music Channel Disabled Enabled Enabled 7 Least Cost Routing Disabled Enabled Disabled 8 Account Codes Forced Disabled Enabled Disabled 9 Group Listening Disabl...

Page 429: ...ation Forward Disabled Enabled Disabled 7 Direct Transfer Mode Disabled Enabled Enabled 8 Station ID Lock Disabled Enabled Disabled 9 LCR Call Progress Disabled Enabled Enabled 10 One Touch Recording...

Page 430: ...able Unavailable DSS BLF 00 28 Red 60ipm dbl wink off 04 9 Transfer CO Ringing 00 28 Red 120ipm flash 10 10 Recall CO Ringing 00 28 Red 480ipm flutter 08 11 Queued CO Ringing 00 28 Green 480ipm flutte...

Page 431: ...YY 12 24 MMM DD YY 12Hr FLASH 12 PBX Dialing Codes 5 2 digits None FLASH 13 1 Executive Secretary Pairs Sta Sta None 2 Executive Secretary Pairs Sta Sta None 3 Executive Secretary Pairs Sta Sta None 4...

Page 432: ...kly Night Mode Schedule 1 Automatic Manual Operation Auto Manual Manual 2 Day of Week Programming 08 00 17 00 0 4 5 6 3 Day of Week Programming 08 00 17 00 0 4 5 6 4 Day of Week Programming 08 00 17 0...

Page 433: ...0 101 101 102 102 103 103 104 104 105 105 106 106 107 107 108 108 109 109 110 110 111 111 112 112 113 113 114 114 115 115 116 116 117 117 118 118 119 119 120 120 121 121 122 122 123 123 124 124 125 12...

Page 434: ...CD Group 2 551 ACD Group 3 552 ACD Group 4 553 ACD Group 5 554 ACD Group 6 555 ACD Group 7 556 ACD Group 8 557 ACD Group 9 558 ACD Group 10 559 ACD Group 11 560 ACD Group 12 561 ACD Group 13 562 ACD G...

Page 435: ...Day Night Special DND Key 631 Attendant Directory List Programming 693 Attendant Disable Outgoing CO Line 602 Attendant Override 601 Attendant Setting Time and Date 692 Attendant Unavailable 607 Atte...

Page 436: ...ID Display Unanswered Call 635 Caller ID Name Number 653 Calling Forward Override 5 Calling Station Handsfree Mode Override 7 Calling Station Tone Mode Override 6 Camp On 620 Clear Fwd DND Msg 662 CO...

Page 437: ...cess Code group 19 819 CO Line Group Access Code group 20 820 CO Line Group Access Code group 21 821 CO Line Group Access Code group 22 822 CO Line Group Access Code group 23 823 CO Line Group Access...

Page 438: ...Wait 623 Modem 499 Modem Voice Mail Access 498 Mute 629 Name In Display 690 Night Service 604 Off Hook Voice Over 628 Page All Call 700 Page External Zone 760 or 761 Page Internal zone 1 701 Page Int...

Page 439: ...Speed Programming 661 SLT Volume 638 Software Version MPB 605 Station Port Fixed Number 611 Station Relocate 636 Stop Trace 658 UCD Group 1 550 UCD Group 2 551 UCD Group 3 552 UCD Group 4 553 UCD Grou...

Page 440: ...Message Set w Count 422 Voice Mail One Touch Recording 649 Voice Mail Pause Resume Recording 655 Voice Mailbox Button group 1 460 Voice Mailbox Button group 2 461 Voice Mailbox Button group 3 462 Voic...

Page 441: ...007 107 042 142 008 108 043 143 009 109 044 144 010 110 045 145 011 111 046 146 012 112 047 147 013 113 048 148 014 114 049 149 015 115 050 150 016 116 051 151 017 117 052 152 018 118 053 153 019 119...

Page 442: ...182 118 218 083 183 119 219 084 184 120 220 085 185 121 221 086 186 122 222 087 187 123 223 088 188 124 224 089 189 125 225 090 190 126 226 091 191 127 227 092 192 128 228 093 193 129 229 094 194 130...

Page 443: ...279 151 251 180 280 152 252 181 281 153 253 182 282 154 254 183 283 155 255 184 284 156 256 185 285 157 257 186 286 158 258 187 287 159 259 188 288 160 260 189 289 161 261 190 290 162 262 191 291 163...

Page 444: ...ot Pilot Ring All or Station Stations Up To 8 FLASH 30 Hunt Groups 1 Hunt Group 1 450 2 Hunt Group 2 451 3 Hunt Group 3 452 4 Hunt Group 4 453 5 Hunt Group 5 454 6 Hunt Group 6 455 7 Hunt Group 7 456...

Page 445: ...38 1 1 04 1 1 39 1 1 05 1 1 40 1 1 06 1 1 41 1 1 07 1 1 42 1 1 08 1 1 43 1 1 09 1 1 44 1 1 10 1 1 45 1 1 11 1 1 46 1 1 12 1 1 47 1 1 13 1 1 48 1 1 14 1 1 49 1 1 15 1 1 50 1 1 16 1 1 51 1 1 17 1 1 52 1...

Page 446: ...1 118 1 1 84 1 1 119 1 1 85 1 1 120 1 1 86 1 1 121 1 1 87 1 1 122 1 1 88 1 1 123 1 1 89 1 1 124 1 1 90 1 1 125 1 1 91 1 1 126 1 1 92 1 1 127 1 1 93 1 1 128 1 1 94 1 1 129 1 1 95 1 1 130 1 1 96 1 1 13...

Page 447: ...1 185 1 1 153 1 1 186 1 1 154 1 1 187 1 1 155 1 1 188 1 1 156 1 1 189 1 1 157 1 1 190 1 1 158 1 1 191 1 1 159 1 1 192 1 1 160 1 1 193 1 1 161 1 1 194 1 1 162 1 1 195 1 1 163 1 1 196 1 1 164 1 1 197 1...

Page 448: ...1 213 1 1 235 1 1 214 1 1 236 1 1 215 1 1 237 1 1 216 1 1 238 1 1 217 1 1 239 1 1 218 1 1 240 1 1 219 1 1 241 1 1 220 1 1 242 1 1 221 1 1 243 1 1 222 1 1 244 1 1 223 1 1 245 1 1 224 1 1 246 1 1 225 1...

Page 449: ...ce Programming A 9 COS 1 CO Line Ringing Assignments A 10 Refer to CO Line Ringing Assignments Sta 100 CO Line Identification Display A 11 Line XXX CO1 Line XXX CO2 Line XXX CO3 Line XXX CO4 Line XXX...

Page 450: ...___ TO _________ STA D N S STA D N S STA D N S CO LINE S TYPE ________________ __________________ NUMBER _________ TO _________ STA D N S STA D N S STA D N S CO LINE S TYPE ________________ __________...

Page 451: ...e 012 None 035 None 013 None 036 None 014 None 037 None 015 None 038 None 016 None 039 None 017 None 040 None 018 None 041 None 019 None 042 None 020 None 043 None 021 None 044 None 022 None 045 None...

Page 452: ...91 None 068 None 092 None 069 None 093 None Table C 8 ICLID Default Ringing Assignments FLASH 43 DID ICLID Route Default Destination Ringing Assignments DID ICLID Route Default Destination Ringing Ass...

Page 453: ...39 None 116 116A 140 None 117 117A 141 None Table C 8 ICLID Default Ringing Assignments FLASH 43 DID ICLID Route Default Destination Ringing Assignments DID ICLID Route Default Destination Ringing Ass...

Page 454: ...87 None 164 None 188 None 165 None 189 None Table C 8 ICLID Default Ringing Assignments FLASH 43 DID ICLID Route Default Destination Ringing Assignments DID ICLID Route Default Destination Ringing Ass...

Page 455: ...35 None 212 None 236 None 213 None 237 None Table C 8 ICLID Default Ringing Assignments FLASH 43 DID ICLID Route Default Destination Ringing Assignments DID ICLID Route Default Destination Ringing Ass...

Page 456: ...nts DID ICLID Route Default Destination Ringing Assignments 1 Route 000 in the ICLID Ringing AssignmentTable is used as the intercept route Calls to numbers not contained in the DID table will follow...

Page 457: ...LCR A 11 Disabled ACD Supervisor Monitor w Barge In A 12 Disabled Executive Override Blocking A 13 Disabled CO Line Ringing Options A 14 Muted Name Number Display at Idle A 15 Name ACD Zap Tone A 16 D...

Page 458: ...y Telephone Unit CKTU Button B 17 00 No Btn assigned PAGE C 21 Page C is selected by pressing PAGE C flexible button Internal No Answer Forward C 1 None Internal Busy Forward C 2 None External No Answ...

Page 459: ...tton Button 20 is assigned as a Pool Group button Buttons 21 thru 30 are flexible buttons with features assigned to them Key Station Button Programming BB Button Number 01 24 LLL CO Line numbers To as...

Page 460: ...Button 2 NAME Button 3 ENTRY ROUTE Button 1 NUMBER Button 2 NAME Button 3 600 633 601 634 602 635 603 636 604 637 605 638 606 639 607 640 608 641 609 642 610 643 611 644 612 645 613 646 614 647 615 6...

Page 461: ...tton 2 NAME Button 3 666 700 667 701 668 702 669 703 670 704 671 705 672 706 673 707 674 708 675 709 676 710 677 711 678 712 679 713 680 714 681 715 682 716 683 717 684 718 685 719 686 720 687 721 688...

Page 462: ...R Button 2 NAME Button 3 734 767 735 768 736 769 737 770 738 771 739 772 740 773 741 774 742 775 743 776 744 777 745 778 746 779 747 780 748 781 749 782 750 783 751 784 752 785 753 786 754 787 755 788...

Page 463: ...from the first Attendant Station BIN Telephone Number BIN Telephone Number Monitored by Toll Restriction COS 9020 9040 9021 9041 9022 9042 9023 9043 9024 9044 9025 9045 9026 9046 9027 9047 9028 9048...

Page 464: ...89 9070 9090 9071 9091 9072 9092 9073 9093 9074 9094 9075 9095 9076 9096 9077 9097 9078 9098 9079 9099 Monitored by Toll Restriction COS 9100 9113 9101 9114 9102 9115 9103 9116 9104 9117 9105 9118 910...

Page 465: ...0 99 6 Wrap Up Timer 000 999 7 Primary Agent 8 Secondary Agent 9 Guaranteed RAN 10 Primary RAN 11 Secondary RAN 12 Transferred RAN 13 Overflow Timer 000 600 14 Call Factor 0 999 ACD Group 551 Programm...

Page 466: ...ent 8 Secondary Agent 9 Guaranteed RAN 10 Primary RAN 11 Secondary RAN 12 Transferred RAN 13 Overflow Timer 000 600 14 Call Factor 0 999 ACD Group 553 Programming 1 Group Name 2 Alternate Group 3 Over...

Page 467: ...ent 8 Secondary Agent 9 Guaranteed RAN 10 Primary RAN 11 Secondary RAN 12 Transferred RAN 13 Overflow Timer 000 600 14 Call Factor 0 999 ACD Group 555 Programming 1 Group Name 2 Alternate Group 3 Over...

Page 468: ...ent 8 Secondary Agent 9 Guaranteed RAN 10 Primary RAN 11 Secondary RAN 12 Transferred RAN 13 Overflow Timer 000 600 14 Call Factor 0 999 ACD Group 557 Programming 1 Group Name 2 Alternate Group 3 Over...

Page 469: ...9 Guaranteed RAN 10 Primary RAN 11 Secondary RAN 12 Transferred RAN 13 Overflow Timer 000 600 14 Call Factor 0 999 ACD Group 559 Programming 1 Group Name 2 Alternate Group 3 Overflow Station 4 Supervi...

Page 470: ...9 Guaranteed RAN 10 Primary RAN 11 Secondary RAN 12 Transferred RAN 13 Overflow Timer 000 600 14 Call Factor 0 999 ACD Group 561 Programming 1 Group Name 2 Alternate Group 3 Overflow Station 4 Supervi...

Page 471: ...9 Guaranteed RAN 10 Primary RAN 11 Secondary RAN 12 Transferred RAN 13 Overflow Timer 000 600 14 Call Factor 0 999 ACD Group 563 Programming 1 Group Name 2 Alternate Group 3 Overflow Station 4 Supervi...

Page 472: ...9 Guaranteed RAN 10 Primary RAN 11 Secondary RAN 12 Transferred RAN 13 Overflow Timer 000 600 14 Call Factor 0 999 ACD Group 565 Programming 1 Group Name 2 Alternate Group 3 Overflow Station 4 Supervi...

Page 473: ...5 ACD No Answer Recall Timer 000 300 000 6 ACD No Answer Retry Timer 000 999 300 7 Guaranteed Message Timer 000 300 05 FLASH 62 ACD RAN Announcement Tables 1 Announcement Table 1 YXXXMMM None 2 Announ...

Page 474: ...Timers 1 UCD Ring Timer 000 300 060 2 UCD Message Interval Timer 000 600 060 3 UCD Overflow Timer 000 600 060 4 UCD Wrap up Timer 000 999 004 5 UCD No Answer Recall Timer 000 300 000 6 UCD No Answer...

Page 475: ...0 0 Prefix P7 1 Suffix None 2 Voice Mail Outpulsing Table 1 0 Prefix P7 1 Suffix 3 Voice Mail Outpulsing Table 2 0 Prefix 1 Suffix 4 Voice Mail Outpulsing Table 3 0 Prefix 1 Suffix 5 Voice Mail Outpu...

Page 476: ...BIN 4 BIN 5 BIN 5 BIN 6 BIN 6 BIN 7 BIN 7 BIN 8 BIN 8 BIN 9 BIN 9 BIN 10 BIN 10 BIN 11 BIN 11 BIN 12 BIN 12 BIN 13 BIN 13 BIN 14 BIN 14 BIN 15 BIN 15 BIN 16 BIN 16 BIN 17 BIN 17 BIN 18 BIN 18 BIN 19...

Page 477: ...r Customer Database Programming Table D 19 Exception Tables FLASH 70 Special Table 1 Special Table 2 Area Code Area Code Office Codes Office Codes Special Table 3 Special Table 4 Area Code Home Area C...

Page 478: ...uting FLASH 75 CO Line Groups 1 2 3 4 5 6 7 Daily Start Time Table Start Time Default Time Changed Time 1 0800 2 1700 3 2300 4 Weekly Schedule Table Start Time From Daily Start Table Time Period Route...

Page 479: ...ble C 18 Route List Table Route 00 15 Time 1 4 Cost Group 1 7 Insert Delete 00 19 LCR COS 1 10 Digits LD Toll Route 00 1 2 3 4 7 Digit Local Route 01 1 2 3 4 1 7 Digits Toll Route 02 1 2 3 4 Defined B...

Page 480: ...r Customer Database Programming Defined By Default 08 1 2 3 4 09 1 2 3 4 10 1 2 3 4 11 1 2 3 4 12 1 2 3 4 13 1 2 3 4 14 1 2 3 4 15 1 2 3 4 Table C 18 Route List Table Route 00 15 Time 1 4 Cost Group 1...

Page 481: ...SERT 1 PRE 2 POST DELETE 0 PRE 03 INSERT 1 PRE 2 POST DELETE 0 PRE 04 INSERT 1 PRE 2 POST DELETE 0 PRE 05 INSERT 1 PRE 2 POST DELETE 0 PRE 06 INSERT 1 PRE 2 POST DELETE 0 PRE 07 INSERT 1 PRE 2 POST DE...

Page 482: ...T DELETE 0 PRE 14 INSERT 1 PRE 2 POST DELETE 0 PRE 15 INSERT 1 PRE 2 POST DELETE 0 PRE 16 INSERT 1 PRE 2 POST DELETE 0 PRE 17 INSERT 1 PRE 2 POST DELETE 0 PRE 18 INSERT 1 PRE 2 POST DELETE 0 PRE 19 IN...

Page 483: ...Area Office Code Route List Table Non Leading 0 Leading 1 Code NNN Route RR No of Digits 6 Digit Y N Non Leading 0 Leading 1 Code NNN Route RR No of Digits 6 Digit Y N 0 0 1 1 0 0 1 1 0 0 1 1 0 0 1 1...

Page 484: ...C 68 Programming Tables Chapter Customer Database Programming Table C 21 6 Digit Area Code Routing Table Area Code Route...

Page 485: ...bles C 69 Chapter Customer Database Programming Table C 22 6 Digit Office Code Table Code Exception Codes XX Route 00 15 RR Code Exception Codes XX Route 00 15 RR 1 11 2 12 3 13 4 14 5 15 6 16 7 17 8...

Page 486: ...C 70 Programming Tables Chapter Customer Database Programming...

Page 487: ...S System When in an electronic format click on the blue hyperlinks to quickly navigate to detailed information on the subject FLASH CODE INDEX system features programming organized in flash code numer...

Page 488: ...N O T E S...

Page 489: ...sage Wait Reminder Tone Timer 2 168 13 000 Disabled SLT Hook Switch Timer 2 208 14 10 1 sec SLT Hook Switch Bounce Timer 2 209 15 030 300 ms SMDR Call Qualification Timer 2 229 16 30 sec Automatic Cal...

Page 490: ...ation ID Lock 2 224 8 Disabled LCR Call Progress B 14 9 Enabled One Touch Recording Warn Tone 2 271 10 Enabled Ringback on Transfer 2 47 11 Disabled ACD Agent Recall 4 11 12 Disabled 911 Feature 2 4 1...

Page 491: ...em Node Future feature 8 Leading Digit 2 165 9 0 ATTENDANT STATION ASSIGNMENT 3 14 FLASH 10 STA 100 SYSTEM TIME AND DATE 3 22 FLASH 11 1 MMM DD YY 12 hour display PBX DIALING CODES 2 53 FLASH 12 None...

Page 492: ...ne CO LINE ATTRIBUTES PAGE A PROGRAMMING FLASH 40 Btn 19 DTMF Dial Pulse Programming 2 63 Page A 1 DTMF CO PBX Programming 2 50 2 CO Universal Night Answer UNA 2 178 3 Enabled DISA CO to CO 2 104 4 En...

Page 493: ...nments 2 100 17 Next ICLID Route Number 2 101 18 Previous ICLID Route Number 2 101 19 Select Route Number 2 101 20 STATION ATTRIBUTES PAGE A PROGRAMMING FLASH 50 51 Btn 19 Paging Access 2 184 Page A 1...

Page 494: ...mming 2 204 10 00 No specific button preferred Enabled Flexible Button Programming 2 130 11 blank Keyset Mode 2 154 12 Inactive Mode Voice Mail ID Translation 2 260 13 XXXX Station Display Flexible Bu...

Page 495: ...3 None Supervisor 4 29 4 None CIQ Threshold 4 13 5 Disabled Wrap up Timer 4 30 6 4 sec Primary Agents 4 20 7 None Secondary Agents 4 24 8 None Guaranteed RAN 4 14 9 None Primary RAN 4 20 10 None Seco...

Page 496: ...isabled Trace Port Assignment 4 19 2 Port 1 Baud Rate Display 4 18 9600 Baud TAPI EVENT TRACE Future feature FLASH 64 Enable Disable 1 No Port 2 Port 1 VOICE MAIL PROGRAMMING FLASH 65 Voice Mail Group...

Page 497: ...es Denied Special Table 3 Programming 2 246 7 All Codes Denied Special Table 4 Programming 2 246 8 Home Area Code for Special Table 1 2 246 9 None Area Code for Special Table 2 2 246 10 None Area Code...

Page 498: ...Printing System Parameters 2 234 1 Default Printing CO Line Attributes 2 61 2 Default Printing Station Attributes 2 221 3 Default Printing CO Port Parameters Codes 2 87 4 Default Printing Exception T...

Page 499: ...CD Supervisor Display 577 UUU 4 25 ACD Supervisor Login 576 UUU UUUU 4 26 ACD Supervisor Logout 575 UUU 4 27 ACD UCD Available Unavailable 566 4 5 ACD UCD Calls In Queue Status Display any group 567 U...

Page 500: ...45 Caller ID Display Answered Calls 659 A 14 Caller ID Display Unanswered Calls 635 A 15 Caller ID Name Number requires button 653 A 4 Calling Forward Override 5 XXX press B 2 38 Calling Station Hands...

Page 501: ...172 Name in Display 690 2 172 Night Service requires button 604 2 177 Off Hook Voice Over requires button 628 2 181 Page All Call 700 2 184 Page External Zone 760 or 761 2 184 Page Internal Zones 1 8...

Page 502: ...e with ACD Call Quallifier YYYY Speed Dial Bin Numbers 9000 9999 ZZ Personalized Messages Feature is available with optional software Function Code Page SLT Volume 638 V 2 276 Software Version MPB 605...

Page 503: ...on Executive Off White TR9014 08 12 Button Executive Burgundy TR9014 60 12 Button Executive Charcoal TR9014 71 24 Button Executive Off White TR9015 08 24 Button Executive Burgundy TR9015 60 24 Button...

Page 504: ...D 18 Part Numbers Chapter Flash Codes and Numbering Plans...

Page 505: ...erflow Timer 4 18 PC ACD Baud Rate Display 4 18 PC ACD Interface Trace 4 19 PC ACD Trace Port Assignment 4 19 Primary Agent Assignments 4 20 Primary Recorded Announcement 4 20 Print ACD Group Paramete...

Page 506: ...l Forward Station 2 33 Preset Forward Timer Incoming Call to a Destination 2 37 Station 2 23 Call Forward Override 2 38 Call Park 2 39 Personal 2 40 Recall Timer 2 40 Station 2 42 System 2 39 Call Pic...

Page 507: ...minal Program Codes Cross Reference C 4 Database Administration 2 94 Administration Password 2 96 Printout Dump 2 97 Upload Download 2 203 Upload Download Routine C 6 Database Administration Access 2...

Page 508: ...140 Guard Timer 2 74 H Handsfree Mode Override 2 38 Headset Mode 2 141 Hearing Aid Compatible 2 142 Hold Exclusive 2 142 Preference 2 144 System 2 144 System Hold Recall Timer 2 145 Hot Keypad 2 145...

Page 509: ...51 Weekly Schedule Table B 12 LCR Tables B 3 Initializing B 19 Printing B 20 Leading Digit 2 165 Least Cost Routing B 1 Enable Disable B 18 Line Group Access Station 2 64 Line Queue Button Flash Rate...

Page 510: ...vacy Release 2 195 Private Line 2 199 Program Mode Entry C 5 Programming Button Mapping C 4 Programming LCR Tables B 5 Programming Tables C 11 Pulse Dial Inter Digit Timer 2 98 Pulse To Tone Switchove...

Page 511: ...247 Initializing Exception Tables 2 248 Printing Exception Tables 2 249 Related Items 2 250 Special Table 2 246 Toll Table Entering 2 242 Tone Mode Override 2 38 Transfer 2 45 Ringback 2 47 Transmit...

Page 512: ...ts 2 257 Transfer Forward 2 267 VM Tone Mode Calling Option 2 260 VM Transfer with ID Digits 2 259 VMID Station Numbers 2 258 Voice Mail Disconnect Table 2 274 Voice Mail ID Digit Length 2 268 Voice M...

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