Vodavi Starplus Triad-S, Manual

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Contents ix
ACD Call Qualifier ............................................................................................................................. 4-7
ACD Member Status ........................................................................................................................ 4-8
ACD Overflow Station Assignment ............................................................................................ 4-9
ACD Overflow Available/Unavailable ........................................................................................ 4-9
Agent Login/Logout ........................................................................................................................ 4-10
Agent Recall ........................................................................................................................................ 4-11
Alternate ACD Group Assignments ............................................................................................ 4-12
Call Qualifier Tone ............................................................................................................................ 4-12
Calls in Queue Threshold ............................................................................................................... 4-13
Group Name ....................................................................................................................................... 4-13
Guaranteed Message Announcement ...................................................................................... 4-14
Guaranteed Message Timer .......................................................................................................... 4-15
Incoming CO Direct Ringing ......................................................................................................... 4-15
Message Interval Timer ................................................................................................................... 4-15
No-Answer Recall Timer ................................................................................................................. 4-16
No-Answer Retry Timer .................................................................................................................. 4-16
Overflow Station Forwarding ....................................................................................................... 4-17
Overflow Timer .................................................................................................................................. 4-18
PC/ACD Baud Rate Display ............................................................................................................ 4-18
PC/ACD Interface Trace .................................................................................................................. 4-19
PC/ACD Trace Port Assignment ................................................................................................... 4-19
Primary Agents .................................................................................................................................. 4-20
Primary Recorded Announcement ............................................................................................. 4-20
Recorded Announcements ........................................................................................................... 4-21
Recorded Announcement Tables ............................................................................................... 4-21
Ring Timer ........................................................................................................................................... 4-24
Secondary Agents ............................................................................................................................ 4-24
Secondary Recorded Announcement ....................................................................................... 4-25
Supervisor Calls in Queue Status Display ................................................................................. 4-25
Supervisor Login/Logout ............................................................................................................... 4-26
Supervisor Monitor with Barge-In .............................................................................................. 4-27
Supervisor Station Assignment ................................................................................................... 4-29
Transferred Recorded Announcement ..................................................................................... 4-30
Wrapup Timer .................................................................................................................................... 4-30
Zap Tone .............................................................................................................................................. 4-31
Initialize ACD Group Parameters ................................................................................................. 4-32
Print ACD Group Parameters ........................................................................................................ 4-33
Uniform Call Distribution ...................................................................................................................... 4-34
UCD Calls In Queue Status Display ............................................................................................. 4-34
Alternate UCD Group Assignments ........................................................................................... 4-34
Incoming CO Direct Ringing ......................................................................................................... 4-35
Message Interval Timer ................................................................................................................... 4-35
No-Answer Recall Timer ................................................................................................................. 4-36
No-Answer Retry Timer .................................................................................................................. 4-36
Overflow Station Assignment ...................................................................................................... 4-37