Vodavi Starplus Triad-S, Manual

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4-18 Automatic Call Distribution
Chapter 4 - Call Distribution - ACD/UCD
To remove Call Forwarding:
1. Lift handset or press ON/OFF button.
2. Press the FWD button or dial the Call Forwarding feature code [640]. A confirmation tone
sounds and the FWD LED extinguishes.
SINGLE LINE TELEPHONE
SLTs do not have a FWD button and must dial code [640] to use this feature.
Conditions
»
An overflow station may be assigned to route callers in queue to a designated station
after a specified time. A queued call is one that has been answered by a recorded
announcement device.
Overflow Timer
Description
The ACD Overflow Timer determines the total length of time a caller remains in queue for a
particular ACD group. When the timer expires, the caller is routed to the designated overflow
station.
The timer starts when an incoming call is answered and presented to the first recorded
announcement. Transferred CO callers overflow at the expiration of the Overflow Timer.
The ACD Overflow Timer setting is variable from 000-600 seconds.
Programming Steps
1. Press FLASH and dial [60] .
2. Enter the ACD Group number (550-565) on the dial pad.
3. Press HOLD. A confirmation tone sounds and the display updates.
4. Press the OVERFLOW TIMER flexible button
(FLASH 60, Button #13) . The following
message displays:
5. Enter a valid number on the dial pad which corresponds to 000–600 seconds.
6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … ACD Overflow Timer is set for 60 seconds.
PC/ACD Baud Rate Display
Description
The Triad-S can provide PC/ACD Reporting output to the standard RS232C I/O ports on the
MPB or the optional SIU2 module connector(s). The baud rate is displayed as 150, 300, 600,
1200, 2400, 4800, 9600, or 19.2K baud.
A X X XX OV E R F LO W 000 -6 00
0 6 0