Vodavi Starplus Triad-S, Manual

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Automatic Call Distribution 4-31
Chapter 4 - Call Distribution - ACD/UCD
5. Enter a valid number on the dial pad which corresponds to 0-999 seconds (0=disable).
6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … ACD Wrapup Timer is set for four seconds.
Zap Tone
Description
The Zap Tone feature enables ACD agents in the headset mode, to have ACD calls connected
to them automatically. The feature removes the requirement for the agent to press the
ON/OFF button to answer ACD calls.
ACD calls are connected when the agent is logged into any group and is available. A flexible
button [566] must be programmed for this feature to operate.
Use Flash 50 programming when you want to modify a range of stations’ attributes using
fixed station numbers.
Use Flash 51 programming to modify a single station’s attributes using a flexible station
number.
Programming Steps
1. Press
FLASH
and dial
[50]
or dial
[51]
. Flexible button #24 (New Range) is lit and one of
the following messages displays:
2. Enter the range of fixed station numbers (100-351) to be programmed. If only one station
is being programmed, enter that number twice, e.g., [100 100].
-or-
Enter a valid flexible number (100-8999) to be programmed.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
Flexible button #19 is lit. The display updates to reflect current programming for Page A:
Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers
S TAT IO N AT T R IB UT E S
S E L E C T A S TAT I O N R A N G E E N T E R S TAT IO N N U M B E R
If HOLD is pressed without entering a station range, ALL stations are selected.
Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers
X XX - X X X PAG E A
E N T E R B U T TO N N U M B E R S X X X PAG E A
E N T E R B U T T ON N U MB E R
XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number