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Rainbow1 IP Phone User Manual

Version: 1.1
2014-08-25

Summary of Contents for Rainbow1

Page 1: ...Rainbow1 IP Phone User Manual Version 1 1 2014 08 25 ...

Page 2: ...e Aimee 2014 5 12 1 1 1 5 Management and Maintenance support capture network traffic 4 3 SIP Setting Modify the default value of RTP Packet Size to 20 Add codec payload and name for G726r16 G726r24 G726r32 G726r40 4 4 Account Add parameter RPort Enable Modify Codec configuration 4 6 1 Manual Update Add Pcap feature Aimee 2014 8 25 2 ...

Page 3: ...RIBE OF THE LCD SCREEN ICONS 17 3 BASIC FUNCTIONS AND OPERATIONS 19 3 1 ANSWER THE CALLS 19 3 2 MAKE CALL 19 3 3 PRE DIAL 20 3 4 MULTIPLE LINE DIAL UP 20 3 5 HANG UP THE PHONE 20 3 6 CALL TRANSFER 21 3 7 VOICEMAIL 21 3 8 MUTE CALLS 21 3 9 CALL HOLD 21 3 10 3 WAY CONFERENCE CALL 21 3 11 CALL HISTORY 22 3 12 DEFAULT PASSWORD 22 3 13 CHECK THE PHONE S IP ADDRESS 23 3 14 DIAL PLAN 23 4 WEB SETTINGS 25...

Page 4: ...t 39 4 7 PHONE BOOK 39 4 8 CALL LOG 40 5 FAQ TROUBLE SHOOTING 41 5 1 How to make a factory reset 41 5 2 Upgrade firmware under safe mode 41 5 3 How to make direct IP call 41 6 TROUBLE SHOOTING 42 6 1 The phone can t register successfully 42 6 2 The phone can t obtain IP address 42 6 3 Only one part can hear the voice during the call 42 7 ABBREVIATIONS 43 4 ...

Page 5: ...competitive IP phone and other terminals for IP PBX softswitch IMS NGN providers and carriers supplying the competitive total VoIP solution for SMB market We keep improving the customer s experience and creating the bigger value with our reliable products Until now our VoIP products have been available in 100 countries and used by millions of end users Contact Sales Address Area C A2F Block 3 Huan...

Page 6: ...put DC 5V 1000mA or POE LAN RJ45 port PC RJ45 port Headset jack 1 RJ9 port Handset jack 1 RJ9 port 1 2 Hardware LCD 132 52 FLASH 16M RAM 16M CPU 262MHz Dual Core LED indicator 1 Status Light 1 3 Software Sip 2 0 RFC3261 and other related SIP RFCs 1 SIP lines STUN Jitter Buffer VAD CNG G 711A u G722 G 723 G 726 16 G 726 24 G 726 32 G 726 40 G 729 Lin16 16 iLBC Echo Cancellation 6 ...

Page 7: ...AN and VOICE VLAN Support L2TP VPN LAN support Primary and Secondary DNS LAN support DHCP Client Support QoS 1 5 Management and Maintenance Support safe mode and firmware updating under safe mode Support different level user management Configuration via web keyboard Support multi language Auto provision Firmware and configuration file Support system log and call log Support capture network traffic...

Page 8: ...e Power adapter Input AC 100 240V 50 60Hz Output 5V 1000mA 1 9 Installation Connect LAN port to PC with Ethernet cable or connect Rainbow1 to a switch router which is in the same network as your PC It uses DHCP mode by default and you can review its current IP address by pressing key on idle state To access the web interface you can input the IP address in IE browser E G The IP address of your Rai...

Page 9: ...ght corner of the webpage to switch from the user to admin mode To set the password for user and admin login you can firstly login as admin and enter the Network Advance page as following Installation instruction 1 Desktop installation A Put the bottom side of the IP phone upside and press one side joints of stand bracket into the slot please refer the picture as below 9 ...

Page 10: ... slot according to the direction of the arrow C It is the right picture after fixing the stand bracket below D Disassemble the stand bracket Push the spring joint of stand and pull the stand according to the direction of the arrow When the joints are pulled out of the slot you can take off the stand bracket 10 ...

Page 11: ...r Manual ATCOM TECHNOLOGY CO LIMITED www atcom cn 2 Wall hung Installation A Put the bottom side of the IP phone upside and press one side joints of wall hung stand bracket into the slot please refer the picture as below 11 ...

Page 12: ...OGY CO LIMITED www atcom cn B Press the other side joints into the slot according to the direction of the arrow C After install the wall hung stand bracket press one side joints of stand bracket into the slot please refer the picture as below 12 ...

Page 13: ...cn D Press the other side joints into the slot according to the direction of the arrow E Knock in nails or screws on the wall according to the proportion of the distance between the hanging holes as below F It is the right picture after fixing the stand bracket below 13 ...

Page 14: ...g joint of stand and pull the stand according to the direction of the arrow According to the direction of the arrow 3 Wiring after installing the stand bracket Plug in the power adapter network cable and handset or headset to the corresponding ports as below picture and press them to the slots on the stand bracket 14 ...

Page 15: ...Rainbow1 IP Phone User Manual ATCOM TECHNOLOGY CO LIMITED www atcom cn Keypad of IP Phone 15 LCD Status Indicator LED ...

Page 16: ...ndby the LED is off If there is income calling the LED will blink at 120ms on 120ms off If there is a new message the LED will blink at 600ms on 600ms off LCD Screen All information such as date time phone number incoming caller s ID if available line call status extension numbers and the soft key features are displayed on it Dial pad Entering numbers or characters Navigation keys Allows users to ...

Page 17: ...ainbow1 is idle Cancel users operation Enter menu settings Adjust the volume speaker handset headset ring Volume level will be displayed on LCD when pressing volume key Pick up and hung up under the speaker mode Mute the mic in a conversation by pressing the Mute button this prevents the person on the active call from hearing what you or someone else in the room is saying To un mute press the Mute...

Page 18: ...ress key will switch calling or talking into headset mode C Answer by headset Keep your microphone connected with the RJ9 headset jack when there is an incoming call press key and talk with the caller If you want to hang up please press key again Pressing key can change calling or talking into speaker mode and lifting the handset switches to handset mode 3 2 Make Call A Use the handset Pickup the ...

Page 19: ...Dial soft key 3 Pick up the handset press and enter Directory then select the contact person and press Dial soft key E Dial from call history 1 Press key and input the keypad password 123 to enter the menu and choose History option then enter sub directory Dialed Calls Received Calls or Missed Calls to select one of call history entry and press Dial soft key or pick up handset to call this number ...

Page 20: ...he user side the call will be ended as soon as the target phone number is dialed Operating steps Press More soft key to get more option then press Bxfer soft key input the transfer target number and press Send soft key 3 7 Voicemail Rainbow1 has a key for entering voicemail box Press key to enter the menu to configure voicemail number if never configure it previously Otherwise the voicemail number...

Page 21: ...Call History Rainbow1 supports 100 missed calls list 100 incoming calls list and 100 dialed calls list When the storage is full the old record will be erased by the new one Press History soft key or key when Rainbow1 is standby all the incoming outgoing and missed calls will be listed There is other ways to check them A Missed call 1 Press key 2 Press key and key to select Call History then press ...

Page 22: ...key then the status of the phone will be displayed on the screen and you will see the current IP address of the phone 3 14 Dial Plan Dial plan defines the rule of dial The syntax of dial plan for Rainbow1 is closely similar as the corresponding syntax specified by MGCP and MEGACO Dial plan is stipulated by the below configurable parameters Interdigit Long Timer refer to Interdigit long timer for m...

Page 23: ...1650 and 16505551212 will be dialed An outside line dial tone can be generated within a sequence by appending a character between digits Thus the sequence 9 1xxxxxxxxxx sounds an outside line dial tone after the user presses 9 until the 1 is pressed A sequence can be barred rejected by placing a character at the end of the sequence For example 137xxxxxxxx will forbid numbers which have 11 digits a...

Page 24: ... number 2 Network Information shows the network connection type IP address netmask gateway DNS host name domain and VPN information 3 Account Information shows registration state proxy user ID message waiting on or off the last and next registration time 4 2 Network 4 2 1 Basic There are 3 ways to connect to the internet DHCP Static and PPPoE please choose one according to your own situation Netwo...

Page 25: ...r Rainbow1 reboots 4 2 2 Advance Web Server Enable Web Server Enable or disable web access If choose no you re not able to access Rainbow1 s webpage Admin password Set password for admin webpage access Input http ip address index asp in the web browser to access admin s login webpage after setting the admin password then input username admin and password to access the admin s webpage User password...

Page 26: ... Lan Port 2 PC VLAN Enable Whether to enable VLAN of PC Port 3 Lan Identifier 1 4094 Assign VLAN id for voice stream range from 1 to 4094 4 Lan Priority the degree is 0 7 7 is the highest priority 5 PC Identifier 1 4094 Assign VLAN id for data stream range from 1 to 4094 6 PC Priority the degree is 0 7 7 is the highest priority Port Link Choose the network type and port link of LAN PC 1 LAN Port L...

Page 27: ...c defaults to 0 5 2 Sip T2 RFC 3261 T2 value Maximum retransmit interval for non INVITE requests and INVITE responses Range 0 64 sec defaults to 4 3 Sip T4 RFC 3261 T4 value Maximum duration a message will remain in the network Range 0 64 sec defaults to 5 4 Reg Retry Intvl Interval to wait before the phone retries registration again after encountering a failure condition during last registration ...

Page 28: ...in SDP defaults to G722 5 G729ab Codec Name G729ab codec name used in SDP defaults to G729 6 AVT Dynamic Payload RFC2833 payload type defaults to 101 7 AVT Codec Name AVT codec name used in SDP defaults to telephone event 8 iLBC Dynamic Payload iLBC dynamic payload type defaults to 98 9 iLBC Codec Name iLBC codec name used in SDP defaults to iLBC 10 G726r16 Dynamic Payload G726r16 dynamic payload ...

Page 29: ...defaults to L16 NAT Support Parameters 1 Enable Stun Select Yes or No to enable or disable using stun to discover NAT mapping 2 Stun Server Set stun server which can be IP address or domain name 4 4 Account Rainbow1 has 1 line which is enabled to register by default SIP 1 Display Name This name will be displayed on the LCD It will show the User ID instead if leave Display Name as blank 2 User ID U...

Page 30: ...proxy server firstly 10 Outbound Proxy Port Outbound proxy server port 11 Register Expires Register expiration time defaults to 300 seconds 12 Subscribe Expires Subscriber expiration time defaults to 3600 seconds 13 Transport Type UDP TCP TLS Defaults to UDP 14 SIP 100Rel Require Select Yes or No to enable or disable 100Rel If enabled 100rel parameters will be added to the SIP request to support P...

Page 31: ...ion 1 DTMF Tx Method Select the method to transmit DTMF signals to the remote end Inband RFC2833 SIP INFO Defaults to RFC2833 2 DTMF Display Select Yes or No to enable or disable display DTMF Call Feature Setting 1 Message Waiting Select Yes or No to enable or disable indication of new voicemail existed 2 Voice Mail Number Set voicemail number 3 Pickup Service Code Set Pickup Service Code 4 UDP Ke...

Page 32: ...e server supports SRTP Dial Plan Dial Plan Configure dial rule for SIP account please refer to dial plan 4 5 Phone Setting 4 5 1 Preference Language Support customizable multi language Output Volume 1 8 1 Handset Volume Specify handset volume grade 2 SpeakerPhone Volume Specify speaker volume grade 3 Headset Volume Specify headset volume grade 4 Ring Volume Specify ring tone volume grade Input Gai...

Page 33: ... time out Range 0 64 sec 2 Interdigit Short Timer If the numbers or characters input are full matched the dial plan it will be dialed out automatically until time out Range 0 64 sec 3 Reorder Delay It means the delay between the remote end hangs up and reorder tone is played 0 means the reorder tone will be played immediately Range 0 60 sec 4 Reorder Time Set the duration about how long the page o...

Page 34: ... the end of the month in other words the last occurrence of weekday in that month Optional values inside are assumed to be 0 if they are not specified Midnight means 0 0 0 of the given date E G start 4 1 7 8 00 00 end 10 1 7 9 00 00 save 1Start time is 1st April Sunday 8 00 00 am End time is 1st October Sunday 9 00 00 am The display time will be one hour early than the standard time Manual 1 Set L...

Page 35: ...l be rejected At this moment if Always Target or Busy Target was set all incoming calls will be forwarded to the targets preferentially 2 Call Waiting When Rainbow1 is on calling and Call Waiting enabled any new incoming calls will not be rejected but ringback tone can be heard by the remote end if Call Waiting disabled only one conversation will be available even multi accounts have been register...

Page 36: ... Type Choose type of jitter buffer When choose Fixed the size of jitter buffer is fixed When choose Adaptive the size of jitter buffer is the sum of Minimum Delay and the size of RTP packets 2 Min Delay The minimum delay of the jitter buffer 3 Max Delay The maximum delay of the jitter buffer 4 Normal Delay This is used to set fixed jitter buffer which should be between Min Delay and Max Delay 4 5 ...

Page 37: ... 5 Reorder Tone The promoting audio when an outbound call failed or after the remote end hangs up an established call 6 Off Hook Warning Tone The promoting audio when user does not put the handset on the cradle properly 7 Ring Back Tone The promoting audio when the remote end is ringing 8 MWI Dial Tone The promoting audio when an unread voicemails existed 9 Holding Tone Indicate the local end that...

Page 38: ...Resync Random Delay Set a random delay to upgrade configuration files 3 Profile Rule FTP TFTP HTTP protocol supported Firmware Upgrade 1 Update Enable Select Yes or No to enable or disable firmware update 2 Error Retry Delay Set interval to retry update after encountering update failed 3 Upgrade Rule The same as Profile Rule the suffix of the firmware name should be fw or FW and the firmware name ...

Page 39: ... number This name will be displayed on LCD when call to this number or call from this number 5 Number Phone number 6 Submit Submit to apply the change 7 Reset Cancel the inputting 8 Delete Delete this record Notice The maximum of records in the phone book is 100 4 8 Call Log 1 Redial Record of dialed list maximum 100 records 2 Received Record of received list maximum 100 records 3 Missed Record of...

Page 40: ...68 1 200 2 Copy the firmware to the root directory of the TFTP server and modify the file name as Rainbow1 FW 3 Make sure the TFTP server and the phone are connecting with the same switch and reachable to each other 4 Keep pressing key and start up the phone until the LCD displays Upgrading 5 The phone will download the firmware from the TFTP server 6 After the download is done the phone will upgr...

Page 41: ...ice during the call 1 Make an IP dial up call to make sure the telephone receiver and microphone are normal 2 Enable STUN on web page 3 Set STUN server as stun sipgate com 4 Click submit and wait for the phone to restart 5 Try to make calls again Abbreviations DND Do Not Disturb CFWD Call Forward Bxfer Blind Transfer Conf Conference Num Number DelChr Delete Char Y N Yes No SIP Session Initiate Pro...

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