Ceyear 4051 Series, User Manual

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7 Fault Diagnosis and Repair
7.4 Repair
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7.4 Repair
 Contact Us „„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„„
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 Packing and Mailing
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641
7.4.1 Contact Us
In case of any failure of the 4051 series signal/spectrum analyzer, first check and save error information,
analysis possible causes and perform early screening and troubleshooting with reference to ―7.2 Failure
Diagnosis and Troubleshooting‖. You also can contact with our customer service and provide the error
information collected, we will provide assistance to solve the problem as quickly as possible. Query website:
www.ei41.com, to query the contact information of the nearby technical support center.
Contact Information:
Service Consultation: 0532-86889847 800-868-7041
Technical support: 0532-86888026 0532-86880165
E-mail: eiqd@ei41.com
Zip code: 266555
Address: 98 Xiangjiang Road, Economic and Technological Development Zone, Qingdao, Shandong,
China
7.4.2 Packing and Mailing
In case of problems hard to solve, contact us via telephone or fax. If it is confirmed that the analyzer needs to
be returned for repair, pack the analyzer with the original package and case according to the following steps:
1) Place a detailed description of faults of the analyzer along with the instrument into the case.
2) Pack it with the original package to reduce possible damage.
3) Set pads in the four corners of the outer packing box, and place the instrument into the outer packing box.
4) Seal the opening of the packing box with a tape and strengthen the packing box with nylon straps.
5) Mark ―Fragile!‖ on the box. No touch! Handle with care! on the box body.
6) Transport the network analyzer as a precision instrument.
7) Keep the copies of all transport documents.
Caution
Notes of packing
Packaging materials other than the original ones may damage the analyzer. Do not pack the instrument with
the polystyrene sphere; otherwise, the instrument cannot be fully protected, and the generated static electricity
may be sucked into the fan to cause damage to the instrument.
Prompt
Instrument packing and transportation
Strictly observe the precautions in ―2.1.1 Unpacking‖ during transportation or handling of the instrument.