Avaya Customer Interaction Express 1.0, User Manual

Page: 176 / 344

176 User Manual CIE 1.0 System Administration
Mode of operation
The CIE server is connected to the PBX using a TSAPI interface.
CORBA connects the Voice Control server to the CHAP process, which abstracts the configured routes
to the PBX. The CHAP is connected to the PBX using VoIP (QSIG). A CORBA connection from the CIE
server and the
Voice Control server to the task server process is used to control the Voice Control
processes. Parallel to this connection, the Voice Control server can access the CIE system database
using CORBA.
The Voice Control server (ivr.exe) controls the announcement channels. Configuration and IVR scripts
are saved in the CIE database.
All IVR scripts are created with the IVR Editor module and saved to the database in XML format. During
the initialization of the ivr process the IVR scripts are loaded from the database and converted from XML.
The respective objects (script classes) are created. In addition, the CIE system is informed about all loaded
IVR scripts via the CORBA interface.
If the CIE system wants to start an IVR script, it triggers the Voice Control server (ivr.exe) using the
CORBA interface of the task server. The Voice Control server can then start and process the IVR script.
The CIE system informs the Voice Control server of any errors and whether the IVR script was processed
successfully.
Processes when starting a CIE system with Voice Control
The following table shows the processes when you start a CIE system with Voice Control .
Action in the CIE system
(Starts) Voice Control reaction
License server -
Database server -
LNA server -
Task Server Manager -
Taskserver -
CHAP -
CHAP Sync -
VEA -