Avaya Customer Interaction Express 1.0, User Manual

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106 User Manual CIE 1.0 System Administration
Common Hardware Abstraction Platform (CHAP)
The CHAP provides a specific adapter for each telephony interface supported. The adapters are in the
form of DLLs.
The following adapter is currently available.
• QSIG over IP
The CHAP also lets you play announcements. The announcements are stored in the database and are
also available as WAV files.
The interfaces can be used by multiple applications based on the CHAP.
The CHAP has DTMF recognition.
CHAP Sync
The CHAPSync process connects the database and the CHAP. The CHAP does not have its own
database interface.
The CHAPSync process registers changes to the CHAP configuration data in the database and forwards
the changes to the CHAP. The CHAP writes the data to a local property file.
Terms
The table below shows explains some of the terms used in the following sections.
Terms Explanation
AES server The AES server is a media server. This media server establishes the TSAPI
connection between the call center and PBX.
ASA Avaya Site Administration
Application used to configure the PBX.
TLink TLink is the logical link between the PBX and AES server.
TSTest32 Telephony Services Text Application
The TSTest application is based on the Avaya CSTA interface.
TAC TAC stands for Trunk Access Code. TAC is the number for a tie line.
CHAP CHAP stands for Common Hardware Abstraction Platform.
VEA VEA stands for Voice Extension Adapter.
The VEA is responsible for such tasks as queue announcements.