Avaya Customer Interaction Express 1.0, User Manual

Page: 270 / 344

270 User Manual CIE 1.0 System Administration
C3000 fax gateway
The C3000 fax gateway is a gateway for sending and receiving for the FAX3 service.
FAX3
You can make the FAX3 service available at an extension for each user. The FAX3 service lets you send
and receive fax G3 documents.
Receiving color faxes
The UMR can receive color faxes and grayscale faxes and display them as color or grayscale faxes once
they are converted (tiff file).
Storing received messages temporarily
Fax messages that have been received but not yet sent to the UMR server are managed in an internal list.
A copy of this list is stored temporarily in the directory .../commgw/temp/msg
The system continuously attempts to deliver the documents stored temporarily to the UMR server.
Example 1
A fax message is received but cannot be delivered to the UMR server because of an error. The message
is stored temporarily. Another attempt to delivery the message to the UMR server is made later.
Example 2
A fax message is received and delivered to the UMR server but could not be routed to the user. The
message is stored temporarily but removed from the database before being delivered to the UMR server
again.
Note
When the fax gateway is shut down, the next time it is started, the documents that are stored temporarily
are delivered to the UMR server.