Avaya Customer Interaction Express 1.0, User Manual

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292 User Manual CIE 1.0 System Administration
Connection to Microsoft Exchange
This topic describes how the CIE system connects to Microsoft Exchange.
What do I have to configure in DNS/ADS and in UMR Administrator?
In order to connect the CIE system to Microsoft Exchange, you must configure the following in DNS / ADS
and in UMR Administrator:
• Set up domain/subdomain and mail server
• Set up a contact
• Set up a distribution group
• Include the contact as a member in the distribution group
• UMR Administrator configuration: Enter subdomain
These configurations are explained in full detail below.
Set up domain/subdomain and mail server
1. Open DNS:
Start Æ Settings Æ Control Panel Æ Administrative Tools Æ DNS
2. In the console structure click on DNS , then on the server on which the Exchange server is installed
and then on Forward Lookup Zones .
3. Using the right-hand mouse button click on the domain (e.g. company.com ) and then in the pop-up
menu on New Mail Exchanger ... .
4. In the Host or child domain field enter a subdomain (e.g. umr).
5. In the Mail server field [Fully qualified domain name (FQDN) of mail server] enter the mail server on
which the C3000 SMTP connector is running.
6. Accept the value in the Mail server priority field.
7. Click OK .