Avaya Customer Interaction Express 1.0, User Manual

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Starting Voice Control for the first time
Edition: 1.1 03/08/2007 203
Installing the languages
To install the languages, follow these steps.
1. Insert the Languages DVD and open the TTS - RealSpeak 4.0 folder.
2. Open the folder for the required language and start Setup.exe . Follow the installation dialog.
3. After installing the required languages, restart your PC.
Installing existing text-to-speech software (TTS)
If you are using an earlier version of Voice Control (TIVA) and want to upgrade it but use an earlier version
of the text-to-speech software, note the following:
Speechify
The manufacturer has not released the software for Windows Server 2003 (prerequisite for Voice
Control ).
RealSpeak 3.5
To continue to use RealSpeak 3.5, follow these steps.
1. Install TIVA 2.2 . This step is necessary for you to be able to install RealSpeak 3.5. Do not install
Voice Control until after you have installed TIVA 2.2 and RealSpeak 3.5!
2. Open the ASR_TTS directory on TIVA CD3 and start setup.exe . Follow the instructions and accept
the default settings.
3. Install the required languages from TIVA CDs 4 to 8.
4. Restart the computer.
5. Install Voice Control.
6. In Start - All Programs - Avaya - CIE - Voice Control, select Activation of Languages and
activate the required languages (see also: Configuring languages in Voice Control ).
7. Restart Voice Control .