Avaya Customer Interaction Express 1.0, User Manual

Page: 321 / 344

Troubleshooting
Edition: 1.1 03/08/2007 321
Tomcat applications are not running
If a Tomcat application is running with SSL (not set by default), you must add the host name of the Tomcat
server as a trusted site in the IE configuration of the PC for the Agent (user interface).
Message cannot be sent via SMTP Connector
If you are using a McAfee 8.0 virus scanner, you cannot send messages via the SMTP Connector.
Possible reasons
Port 25 (well-known port for the SMTP protocol) is blocked in the default configuration of McAfee 8.0.
Troubleshooting
To correct this problem, you must tell McAfee that SMTPConnector is a trusted program. Proceed as
follows:
1. Right-click McAfee on the task bar.
2. Select VirusScan Console .
3. Double-click Access Protection .
4. Click the Port Blocking tab.
5. Select Prevent mass mailing worms from sending email .
6. Click Edit .
7. Add SMTPConnector.exe.