Avaya Customer Interaction Express 1.0, User Manual

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110 User Manual CIE 1.0 System Administration
Optional: OUTCC setup
You have the option of setting up internal OUTCC and external OUTCC.
Step 3: Installing PBX driver, CHAP and PBX task server
Once you have configured the ACM PBX, install the components.
6. Change the AAR Command:
change aar analyses 0
7. Set up the route Command:
change route-pattern 6
7. Check the settings State must be in-service
Step Action Notes
1. Install the PBX driver Host name of the CORBA naming service
Port 2809
Corbaname
Host name of Trace system server
Port 10300
2. Install the CHAP Host name of the CORBA naming service
Port 2809
Corbaname
Host name of Trace system server
Port 10300
Wireshark setup
3. PBX task server Host name of the CORBA naming service
Port 2809
Corbaname
Host name of Trace system server
Port 10300
4. Restart the PC Shutting down and restarting the PC
5. Start the processes All call center processes
PBX driver
CHAP
CHAPSync
VEA
PBX task server