Avaya Customer Interaction Express 1.0, User Manual

Page: 33 / 344

Installing the server components
Edition: 1.1 03/08/2007 33
Guided installation
A guided installation helps you install all server components. The guided installation lets you install, update
or remove components.
Solution units
The guided installation is divided into the following solution units.
• One Server Standard Solutions
• Two Server Standard Solutions
• Packages (Advanced)
• Custom (Advanced)
Function units
Each solution unit is divided into function units. A function unit can be Voice ACM, email, IVR for example.
Each function unit contains the required components. The function unit in the example contains all
components you need if you want to install a CIE system on an ACM with email and IVR. Each component
has an icon indicating its installed status. This gives you an overview of which components you still need
to install.
Note
The guided installation helps you with the installation, but you must install the individual components
manually. There is no automatic installation for all components for a solution or for a function.
Components
You can use the guided installation to install the following components. You can check the current version.
Component Reference
InstallShield scripting engine “InstallShield scripting engine” on page 38
Java Development Kit “Java Development Kit (JDK)” on page 39
Jakarta Tomcat “Jakarta Tomcat” on page 40
WebLM “WebLM” on page 41
Base components “Base components” on page 42
Naming service “Naming service” on page 43
License client “License client” on page 44
Trace system “TTrace” on page 45
UISessionManager “UISessionManager” on page 46