Avaya Customer Interaction Express 1.0, User Manual

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268 User Manual CIE 1.0 System Administration
Realtime Information tab
The Service Manager lets you monitor the SMS gateway when it is in operation. You can also use another
PC in the network. To do so, in the Service Manager select the SMS gateway and click the Realtime
Information tab.
The top gray part of the Realtime Information tab contains information the version and most recent job
search. The bottom part contains the status messages issued from the most recent gateway activities.
TCP/IP port Port address of the interface.
Insert sender If you select this check box, the sender written as g@[extension]h is inserted at
the beginning of the SMS message.
SMS with more
than 160
characters
If an SMS message has more than 160 characters, you can select from the
following three options:
Do not send
SMS messages longer than 160 characters are not sent.
Cut
The message is truncated after the first 160 characters.
Split
The message is divided into up to n parts each with 160 characters.
You can select from 2 to 99 maximum permitted number.
If more than the maximum permitted number of individual message blocks are
needed, the message is truncated. The agent receives a message in his or her
mailbox that the message has been truncated.
Setting Description