Avaya Customer Interaction Express 1.0, User Manual

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260 User Manual CIE 1.0 System Administration
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4. Enter the following settings.
5. Click Save . You have entered the UMR domain in the UMR Administrator.
6. Close the dialog.
7. To activate changes, you must restart the service.
Step 8: Sending a sample email
To test your configuration, you must send an email to the configured topic. Proceed as follows:
1. Write a sample email to Info1@company.com.
2. Send the email.
Step 9: Using UMR WebClient as an agent
You must sign on the to the CIE system as the configured agent and use the Email module. Proceed as
follows:
1. Open the Email module.
2. Sign on to the agent group, AG-Info1 in the example.
3. The inbox folder should show the message. You can edit the message.
Settings Comments
Maximum size of incoming
messages (mega bytes)
You can enter a limit for incoming messages.
When entering the maximum size, remember that the size also
includes attachments, such as faxes, bitmaps and the like. The
default setting is 2 MB. If messages are not received, check the
size of incoming messages and increase the limit if necessary.
Coordinate this value with your email administrator who has
probably also set an upper limit for his or her system. The limit in
UMR must be greater than or equal to this limit.
Maximum DB filling level in
percent
Once the filling level in percent is reached, no new messages
can be retrieved.
Polling interval in minutes Specifies the interval at which the POP3 service and IMAP4
client queried to determine whether the topic configuration has
changed. You can set the interval from 10 to 1440 minutes. The
default setting is 20 minutes.