Avaya Customer Interaction Express 1.0, User Manual

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264 User Manual CIE 1.0 System Administration
Themes/domains tab (Topics)
As in the case of the SMTP connector it is possible to filter in the Security tab under Valid sender
domains . The domains configured for UMR must also be entered for the SMTP connector as Valid
sender domains . This is done automatically by UMR Administrator.
The destinations in the UMR (agents, topics) generally have a different domain internally than that on
which they can be accessed externally.
Example :
external: Agent1@group.com
internal: Agent1@company.com.
If an agent replies in his name or in that of the topic, then the external domain must be entered as a sender
domain.
In systems that operate for multiple clients, an agent or topic can own its own external domain for each
client.
Example :
Agent1@group1.com
Agent1@group2.com
To find out under which domain the reply is made, it is necessary to determine to which client the original
message was addressed. For this purpose the
To or Cc field is evaluated in the message with the
incoming document.
A list of valid domains is configured in the system. The To field and in case no match is found there, the
Cc field is compared with the list of valid domains in replies to an email. The first matching domain is used
as the sender.
If the system does not find any of the valid domains in the To or Cc field, then the domain configured in
the agent or topic Email reply address field is used.