Avaya Customer Interaction Express 1.0, User Manual

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142 User Manual CIE 1.0 System Administration
Configuring numbers in the ACM and CIE for open networks
As a rule, closed networks are created. This means that each number (subscriber, access code) is unique
in the networked system.
However, it is also possible for each location of a company to have the same numbers. In this case, the
different locations are dialed using codes, with different codes possible for each location.
What is an open network in the CIE system?
If the exchange header is located in the same system as the CIE system, no special measures are
required.
If the exchange header is located on a different system than the CIE system, the numbers on the exchange
header system and the PBXs of the CIE system may diverge.
From the CIE system perspective, only the queue numbers are relevant, as they are transferred unsecured
via QSIG forwarding. In all other cases, a secure transfer is used, and with a secure transfer, all
destinations must be unique only from the perspective of the CIE system—which they must be in any case.
If a queue must be forced via forwarding from the topic back to the header system or, for internal calls, to
other network systems and re-established by the source system, the queue number must be unique from
the perspective of the source system. This means that an access code (node number) must also be
configured when the queue is configured. The systems are accessible to each other with this code (node
number), and the corresponding routes are created or are yet to be created in the ACM. However, the code
must also be assigned to the local system. In this case, the codes in the local system must be hidden again
via ARS digit conversion configuration. This configuration is similar to the one described in the topic
“Internal OUTCC”.
In order for the CIE system to be accessible by internal subscribers (meaning the entire system network)
as well, the node number for the CIE system must be the same in the entire network.