Avaya Customer Interaction Express 1.0, User Manual

Page: 297 / 344

Setting up UMR
Edition: 1.1 03/08/2007 297
Setting up an external mailbox / domain with an external user
1. In GroupWise you create a new Non-GroupWise domain using the name (e.g. UMR ).
2. Connect this domain with the GroupWise domain (e.g. GWDOM ), in which the Post office is located,
to which the GroupWise distribution list belongs.
3. Create an external post office (e.g. UMR_routing ) in the non-GroupWise domain.
4. Create an external user in the external post office. This external user must be called exactly the
same as the topic in the UMR system (e.g. Support ).
5. Add this external user to the GroupWise distribution list (e.g. Support ).
Establishing the connection between the customer domain and the
non-GroupWise-domain
1. In the connection configuration of the GroupWise domain (e.g. GWDOM ) set up a Gateway
connection to the non-GroupWise-domain . From the Gateway connection selection list select the
GWIA , which is responsible for the connection with the UMR system.
2. in the Gateway access string field enter the name or the IP address of the mail server, on which the
C3000 SMTP Connector is running.
UMR Administrator configuration: Enter subdomain
1. Open the application UMR Administrator.
2. Click Components .
3. Click the + in front of the computer and click C3000 SMTP Connector .
4. The C3000 SMTP Connector tab appears.
5. Under Local accepted DNS domains enter the subdomain created above (e.g.
umr.company.com ) and click the Add button.
6. The subdomain appears in the list of domains.
7. Click Save .
You have now entered the subdomain in UMR Administrator.