Avaya Customer Interaction Express 1.0, User Manual

Page: 145 / 344

Connecting to ACM (Avaya Communication Manager)
Edition: 1.1 03/08/2007 145
Continued from previous page
17. You must enter the area code, PBX start number, PBX end number and number of local digits (length
of internal numbers). If you use three-digit and four-digit internal numbers, enter 4 as the number of
local digits.
18. Click OK .
19. Click OK . The PBX link is set up.
Configuring topic access codes
To configure access codes for topics, follow these steps.
1. The Configuration module is open. Under Service , select Access code topics . The Access Code
Topics dialog opens.
2. Click Insert . The Access Code - Create dialog opens.
3. Select the PBX. The access code is the first part of the topic number. The full topic number is the
access code and the length of the suffix digits.
4. Click OK .
5. Click OK .
Configuring queue devices
If you use queues, you must configure queue devices. Enter the numbers you set up under queue devices/
tie lines (aar). The example uses the numbers 86000 to 86xxx.
Proceed as follows:
1. The Configuration module is open. Click the QueueDevice tab.
2. Click Create .
3. Select a PBX. Click OK .
4. Enter the start no. and end no. of the queue device numbers. These numbers are used for the ACM
PBX to assign the queue devices.
5. Click OK .