Avaya Customer Interaction Express 1.0, User Manual

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192 User Manual CIE 1.0 System Administration
Configuration PBX I55 for S0
You must configure the user access for the voice unit with S0 interface. You need e.g. a DS0 slide-in card.
Configuring the ICU data for the digital S0-user
You configure the digital S0-user with the ICU-Editor as usual.
You must make the following settings.
• S0 mode: Point to Point (PTP)
• Protocol: ETSI
Features
ANLM:
You must set the PBX feature "RZA".
AOLM
The following connecting device features are important for running a voice unit with an I55 PBX.
AOLM Explanation
IVR The feature IVR (Interactive Voice Response) must be enabled. To be able to distinguish
different functional variants of a voice unit, the following features can be set in addition.
IVRVU Variant Voice Unit (multi B-channel)
The VU can have independent connections on each B-channel. Each connection can
use Hold/Retrieve and Call Transfer (ECT). The B-channels are assigned by the ISDN
card of the IVR.
IVRVC Variant Voice Control (Call Center)
The voice unit (VU) is connected with the Call center server via IP. The setup of the PBX
contains a Call ID (for script selection).
IVRML Variant Voice Mail Last Redir. User (voice box)
The setup of the PBX contains the redirecting address (for mailbox selection). For a
chained call diversion, the call number of the last diverting subscriber is used.
IVRMF Variant Voice Mail First Redir. User (voice box)
The setup of the PBX contains the redirecting address (for mailbox selection). For a
chained call diversion, the call number of the first diverting subscriber is used.
If none of the variants IVRML or IVRMF is active (AOLM), no redirecting address is sent.
Both variants must not be active (AOLM).