Avaya Customer Interaction Express 1.0, User Manual

Page: 53 / 344

Installing the server components
Edition: 1.1 03/08/2007 53
Contact Center Core
Installation
Proceed as follows to install the Contact Center components.
1. The guided installation is started. Select Contact Center Core .
2. Click Install . The Welcome dialog opens.
3. Click Next . The End User License Agreement dialog opens.
4. Select accept the terms in the License Agreement .
5. Click Next . The Choose Setup Type dialog opens.
6. Click Complete . The General Settings dialog opens. Enter the following settings.
7. Click Next . The Ready to Install dialog opens.
8. Click Install . The Installing ContactCenter Core dialog opens. The installation takes about a
minute. The files are copied to c:\Program Files\Avaya\Customer Interaction Express\
ContactCenterCore\.
9. Click Finish to complete the installation.
Checking the installation
The following components are located in Start - Programs - Avaya CIE - ContactCenterCore .
KERNEL.EXE
LAD_SRV.EXE
TaskserverManager.EXE
VECTORS.EXE
Settings Comments
Host name of the
CORBA naming Service Specify the host name or TCP/IP number of the PC running the Corba
naming service. Do
not use localhost as the host name.
Host name of Trace
system server Specify the host name or TCP/IP number of the PC running the trace
server.