Avaya Customer Interaction Express 1.0, User Manual

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76 User Manual CIE 1.0 System Administration
Logging CSTA messages (I55 only)
You can log messages between the I55 task server and the I55 PBX using ktracer .
Starting the dialog
1. Start ktracer by double-clicking the ktracer.exe file in Explorer. A Dtrace file
<SystemName_Date_Interval>.out is created.
File
When the program ktracer.exe is running, a new ktrace file is created at the start of every hour.
Example of file names
2006_07_05_System_4F__20_00_to_21_00.out, was created on 05.07.06 at 8:00 p.m. and contains data
to 9:00 p.m.
Time interval
The time interval can be changed using start parameters:
ktracer -i x
x= 10, 15, 20, 30, 60, n * 60
x is the number of minutes. Other time intervals are invalid.
Example:
If you start ktracer.exe at 8:07 with ktracer -d 10, a ktrace file is written from 8:07 to 8:10, and then another
is created for 8:10 to 8:20, and so on.
PC
You can start the program ktracer.exe on another computer:
ktracer -h <hostname taskserver i55>,
The ktrace file is created on the PC running ktracer.exe .