Avaya Customer Interaction Express 1.0, User Manual

Page: 209 / 344

Starting Voice Control for the first time
Edition: 1.1 03/08/2007 209
Configuring Voice Control when connecting to an ACM
The following procedure describes how to configure a VU and use it in the CIE system.
Prerequisites
You must meet the following prerequisites to be able to connect Voice Control to a task server ACM
correctly.
• All Voice Control components are installed and running as described.
• The following CIE processes must be running:
- PBXDriver
- CHAP
- CHAPSync
- VEA
- PBX task server
Configuring the VU
You configure VUs in the Contact Center User Interface application. Proceed as follows:
1. Select the Administration tab on the left and the select Configuration .
2. Click the Voice Unit tab. To create a new VU, click Create .
3. The Voice Unit Configuration dialog opens.
4. Enter the following settings.
Setting Explanation
Name Specifies the name of the voice unit. You can use 28 alphanumeric
characters, maximum.
PBX Shows the PBX. If you have configured a Voice Unit, you can no longer
change these settings.
Type You can choose between Voice Control and <External>.
If you select <External>, you must specify the connection type.
Interface version Specifies the version of the interface protocol. For Voice Control, enter 1.070.
Host Specifies the host name of the voice unit. You can also use the IP address.
TCP port. no. Specifies the TCP port number of the voice unit. The TCP port number is not
required for an ACM. For an I55, enter 54321.