Avaya Customer Interaction Express 1.0, User Manual

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218 User Manual CIE 1.0 System Administration
Voice Control does not receive any calls (only applicable if connected to
an I55)
Problem
Voice Control does not receive calls for certain numbers.
Solution
In the Contact Center User Interface application in Administration - Configuration , when you configure
the line allocation for Voice Control (e.g. 71, 72, 73, 74), the ports are numbered sequentially. The ports
are sent to Voice Control . Voice control switches on controllers 1 to 4.
71 -> 1, 2
72 -> 3, 4
73 -> 5, 6
74 -> 7, 8
If, for example, you delete number 73, the ports are renumbered. The ports are sent to Voice Control .
Voice control switches on controllers 1 to 3. Controller 4 is switched off.
71 -> 1, 2
72 -> 3, 4
74 -> 5, 6
If the cable for number 74 is still connected to port 7 and 8 of the ISDN card, Voice Control does not
receive calls for this number.
Overload prevention
Voice Control is a realtime speech processing system that requires enough computing time to meet all
requirements without errors.
Due to side effects (copying files on other applications or similar processes) on the system, operating at
full load can overload the system, which disrupts realtime processes. To prevent this, the PC load is
monitored, and if the system load stays at 100% for too long, an overload prevention feature starts.
Existing connections are processed correctly, but no new connections are accepted as long as the system
is overloaded.
The relevant overload messages are issued in TTrace.
You can switch off the automatic overload prevention feature. To do so, go to LOCAL_MACHINE\
SOFTWARE\AVAYA\CIE\VoiceControl\Configuration and set the PerfmonDisabled registry entry to
true .