Avaya Customer Interaction Express 1.0, User Manual

Page: 179 / 344

Starting Voice Control for the first time
Edition: 1.1 03/08/2007 179
Mode of operation
The CIE server is connected to the PBX using an S0 or S2M. The CSTA protocol is used as control
protocol between the two components.
The Voice Control server is connected to the PBX using ISDN connections. The CIE server and Voice
Control server are connected by a socket connection to control Voice Control processes over the
Ethernet. Parallel to this connection, the Voice Control server can access the CIE system database using
CORBA.
The Voice Control server (ivr.exe) controls the announcement channels on the ISDN card. Configuration
and IVR scripts are saved in the CIE database.
All IVR scripts are created with the IVR Editor module and saved to the database in XML format. During
the initialization of the ivr process the IVR scripts are loaded from the database and converted from XML.
The respective objects (script classes) are created. All loaded IVR scripts are reported to the CIE system
using the CIE socket interface.
If the CIE system wants to start an IVR script, it triggers the Voice Control server (ivr.exe) using the CIE
socket interface. The Voice Control server can then start and process the IVR script. The CIE system
informs the Voice Control server of any errors and whether the IVR script was processed successfully.
Processes when starting a CIE system with Voice Control
The following table shows the processes when you start a CIE system with Voice Control .
Action in the CIE system
(Starts) Voice Control and VU Manager reaction
License server -
Database server -
LNA server -
Voice Control -Server Reads licenses (licenses for the ports are allocated)
Connects to the database and reads data
Starts the CAPI
Creates scripts and endpoints
Creates the socket interface for the VU Manager
Task Server Manager -
Kernel Reads the IVR configuration (name, status of the IVRs and number,
status of ports)
Reads the IVRs
Saves the script names and voice mails