Avaya Customer Interaction Express 1.0, User Manual

Page: 259 / 344

Setting up UMR
Edition: 1.1 03/08/2007 259
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7. Click OK .
8. Click the List of symbols tab.
9. Drag a source email to the email flow. Select the topic Info1.
10. Click OK .
11. Drag a target agent group to the email flow. Select the agent group AG-Info1.
12. Click OK .
13. Connect the topic to the agent group.
14. In the Task Flow Set menu select Activate . The task flow is checked. A message is displayed
indicating that the task flow set has been activated successfully.
15. Click OK .
Step 6: Publishing the UMR domain
You set up a UMR domain in the email settings. You must specify this UMR domain. Proceed as follows:
1. Open the UMR Administrator module.
2. Click Components .
3. Click C3000 SMTP Connector . The C3000 SMTP Connector dialog opens.
4. You can usually accept the default settings on the General tab. You must customize the Relay host
for outgoing Mails .
5. Click the Local accepted DNS domains tab.
6. In Local accepted DNS domains enter the UMR domain you created earlier (in the step 1 of the
example: company.com ).
7. Click the Add button. The UMR domain is listed.
8. Click Save . You have entered the UMR domain in the UMR Administrator.
9. Close the dialog.
10. To activate changes, you must restart the service.
Step 7: Using POP3 or IMAP4
1. Open the Email configuration module.
2. Click Components .
3. Click C3000 POP3-IMAP4 client . The POP3 IMAP4 Connector dialog opens.
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